EveryPlateReviews 110

I received my second box from EveryPlate in March 2025. The chicken that was included in the box was a little slimy so I washed it off and went ahead and cooked it for me and my son. After eating, we became sick that night so I messaged EveryPlate and let them know. On March 13 they said that a refund would come through within 7 to 10 business days. We are now April 2 and I have not received a refund from EveryPlate. I've reached out to them severaltimes and they keep telling me another 3 to 5 days another 3 to 5 days and nothing. I would not recommend this mail delivery serviceto anyone Because the food quality is not great at all. And the company must not stand behind their product, as if they did, I would havemy refund for a product that we never use because I threw the rest of the box of food away.

I signed up for promo for THREE meals for $10.99. Instead I was charged $83 for SIX meals. Not only that, my delivery Is delayed and has been sitting in an unrefrigerated truck for 3 days. When I called to complain, the rude rep basically told me "Too bad!" I was offered a $10 coupon. I do not want a coupon. I want fresh food at the price I was promised. I put in a dispute with credit card. I will NEVER order again. EveryPlate LIED and scammed me. Do Not trust them.

Every Plate is terrible! It was a struggle to find dinner selections that were appetizing. I did not like that French fries were the sided dish for every meal. When I opened my box upon arrival, the ice packs were melted. I did not think the food was safe to eat. Customer service would not refund my money. I did not want to continue the service. I was only able to receive a credit to my account. Very poor customer service.

I have used (and loved) EveryPlate for a couple of years now. Occasionally there are subpar ingredients or something left out, but lately the quality has plummeted. My last two boxes have contained completely unusable, rotten, produce. Potatos that were black and soft, slimy scallions, smashed tomatoes, mushy bell peppers. When I called to inform them, I was given a credit for the cost of the vegetables. But that's not the point. A couple of bucks for rotten produce doesn't make up for the fact that I can't cook the meals without going to the store. I'm writing this review because I have gotten no satisfactory response from EveryPlate customer service. They very politely tell me how sorry they are, but I have yet to hear from anyone who can tell me what will change. I am sorry to say that if it happens once more, I will be cancelling my subscription.

The food is great -- when it shows up. At the moment, though, they keep sending my food to an address literal states away -- it's not even remotely similar to my address. Getting this resolved has been a nightmare. I haven't received any food from this company in weeks, just tons of refunds and empty promises of the mealkits I once loved. Waiting for a full refund on my latest order because -- yet again -- it showed up in New Mexico instead of Washington. Additionally, they charge extra for substitutions. Lots of pork recipes that charge extra to change to a non-pork product. I was willing to put up with that because I was receiving the kits, and they were enough to feed me and my family of three on 3 meals for 2 people each week. But now they don't even arrive so it's not worth it.

This company charged me fraudulently for something I never ordered. Then said they could not cancel the box because it was too late. I finally got my account canceled, but they refused me a refund. AND the box they charged me for never arrived. I'm reluctant to contact them because I don't want them dipping into my checking account fraudulently again.

I don't know how a company with such deceptive practices stays in business, but I reported them to the better Business bureau.

They billed me without me actually placing an order. And tried to bill me for two weeks at once? I'm on disability and every dollar counts. It really financially messed me up. Customer service could explain what happened and refunded me but left my profile there and it was set to bill again! I'm fuming. I'll NEVER do business with this company.

If you want to dig through a pile of little packets to sort out the ingredients for each meal. You will get the opportunity here. Meals are ok. No ingredients that you probably don't already have.

Do not sign up for this service! I did and it's become a fiasco. I canceled it and got an email a year later. I clicked on "Welcome Back" so I could see if they had any additional items and little did I know it signed me up for the service again. When I called and told them to cancel I didn't order anything, they just paused the service instead of canceling anf a month and a half later it happened again. Then the CSR said he would not refund the.money! I had to talk to a supervisor to get it back. Seriously, this is a scam that you could click a button saying, "Welcome Back,"and sign you up for a service you didn't want
But for them to take money out of my account after I canceled is theft, pure and simple. Wouldn't order from this company if I was starving and the.box was a dollar!

We tried canceling our subscription 3x now. They cancel that weeks box and pause payments for a month. After that month, they tried charging my card 5 times daily. It isn't just a scam. It's fraud. Luckily, other than one month, we have learned to freeze our card so that the payment doesn't go thru. If they try running my card again literally ever,I will go after them for both harassment and fraud

I've been with EveryPlate for about 9 months. I usually skip boxes that I don't want. I forgot to go in and skip one for this week. Having never forgotten before, I was hoping for assistance from customer service. While it is my fault for neglecting to skip this week, I would have expected some kind of help. The food was fine, but the service is terrible. If I want to do a meal kit in the future, I'll look elsewhere.

Called today because I was unable to cancel my order 24 hours ago. Called to cancel it as it hasn't shipped yet but was told I was unable to do that. I could ship to a new address which makes no sense but there is nothing they can do. I have been with you guys for awhile now and you can see I have skipped the last couple meals. Customer service is $#*!. Won't be returning

This is a scam company. They bill your card twice and never ship anything yet mark as shipped and mark as delivered when you ask for proof of shipment they close your account. Opened bbb complaint filed as well as PayPal chargeback claim opened

I ordered my first box and was excited to try it. However all 4 meals had multiple ingredients missing, so none of the recipes could be completed. I contacted them through chat and requested a refund. They tried to offer me a credit on my next box instead. Nope! There will not be a next box. They finally gave me a refund, but not a full one. I was ok with that since I did get about half the stuff I was supposed to. And I only spent 40 bucks anyways. But now I gotta figure out what to make with this random food. Very disappointing!

I put my info in figuring I could just cancel it after looking to see if it would be a fit for my family and I was telling me I couldn't cancel it and that their office was closed. I would never recommend this company to anyone!

I got an offer to restart my EveryPlate account, so I went online to review the menus to decide if I wanted to give it a try again. Unbeknownst to me, just by virtue of logging back into the account, it was automatically reactivated and they have shipped a box out. I NEVER agreed to this.

Such a shady business practice, and completely lacking in any level of transparency.

I give customer service worker 1 out of a 10 beyond that, she was a 1000! The company itself are scammers! I learned about them on my Facebook feed! Saw so many comments praising the company! Which a few complained about the $1 steak unavailable to choose! Anyway the prices per meal were unbelievable! Sadly I had to find out they WERE not true! I created an account and chose meals and added to my cart! Even was able to add the $1 steak! Tried to order extra but only one$1 offer was allowed! I understand that(HEY, I tried)! Went to cart to check out! Added my card number and before I hit submit I saw they had changed my meals selection! Even removed the $1 steak that clearly showed added to my cart, and like I said would not let me add another one! Which proves they knew one was in my cart!
It showed order would come January 6th!
I did not hit submit button! I exited out and it took my back to Facebook page!
I saw $1 and some cent taken off of my card from them! I didn't pay it any mind!
Came home today January 3rd, and saw a box delivery from them! They basically RUSHED what I did not even place an order for to me! I called cuz I know I never clicked the submit button! The kind lady told me that when you creat an account you are agreeing to a subscription! Which that is where the scamming comes in! Usually when a customer makes an account they don't get automatically charged and signed up for service or a subscription! Only once they click submit for purchase or to order! I didn't! That's just like being charged to window shop! Imagine making an account through Walmart.com to browse and they charge you when you didn't order anything! The rep tried to offer me discounts on future orders, to get me to stay! I appreciated it! Sadly I do not want to be a customer of shady businesses! So BUYERS BEWARE! If you don't believe call and ask a customer service rep will you be charged for making an account to view their services! You will be shocked when they tell you, it automatically signs you up for a subscription!

First, the Prep and Ready times given are wrong, unless you have staff to read the instructions and do the chopping, zesting and peeling. The "what you'll needs" are also a little deceiving because the assumption will be that you are ready with a stockpot, a zester, peeler, etc.

On the plus side, the food ingredients are complete, and the food "what you'll needs" are likewise, but the portions are devoid of additions such as salad greens and bread. However, the entrees are very good.

Every Plate is a time and decision saver if you're interested in you absolutely don't want to grocery shop nor find a recipe. But thoroughly reading the instructions can take 30 minutes alone.

Bottom line: we saved some market time, but not cooking time and still had to provide some side items such as greens and bread at times.

So I'm not the one ordering them, but I have heard that the customer support is terrible. But anyway the food is absolutely terrible. The only reason my parents are even doing this is because they are too lazy to make anything else. Yeah some of the food is good like the pork and chicken but the mashed potatoes are terrible, the carrots are terrible, and there is barely any options: I get the same thing every other week. And don't even get me started on hello fresh owning them. Hello Fresh's food looks so good, except my parents are cheap and lazy. Everyplate is literally the cheap version of Hello Fresh. If you want good food, go to hello fresh or any other companies