EveryPlate

We tried this company for a few months. Everything tasted great, but we had problems week after week of spoiled food or damaged packages. Today's box was the last straw when we received a package of ground beef sliced all the way down the side. There was no way this could have been missed in the box packing phase, or *IF* someone did miss it - that's just as scary! We had to toss our entire box because everything had been sitting with exposed raw meat at least since last Thursday when the box was shipped out. Today is Monday. A smashed tomato is understandable for something shipped. A rotten onion is unfortunate. Open meat is unacceptable. I just cancelled this subscription and we'll move on to something else. Hello Fresh was too expensive, we may try Dinnerly next. Oh, and Every Plate seems to be the nearly-rotten leftovers from Hello Fresh - sometimes the veggies even came in Hello Fresh packaging! Now we know why they're cheaper. Sad.

So I ordered my 1st box and had coupon for free box. Well I used it says 10.99 shipping which I was fine with. Paid it then ways charge 82$ when I called they said it was used on other account which is not true. So I call them and of course they can't do anything about it no help me. I'm so mad they just take your money please beware!

Opened a box and had a bunch of flies come out. Bunch of other flies inside dazed from the ice packs. No way I'm eating that and really makes you wonder what's going on at the shipment or packing facilities.

They lock you into meals and have you pay for them before you even know what you are getting. You also can't indicate any special dietary restrictions or allergies. They sent me a ton of stuff my family can't eat

They refused to cancel the account 6 days before delivery and we'll be on vacation. They will just bring and waste food that a homeless person could be eating. Trash company, never again, awful customer service, food is not good and not worth it

The first thing I was wary about was that I needed to pay before I could even see what they offered as their meals. So I took a leap and bought the first week. When I saw the meals... they are not healthy at all! So high in calories, fats, and carbs. One meal offered was over 1k calories per serving! That's more than half of your calories for an entire day. Nothing about these meals is balanced, and there are no options to choose what kind of meals work best for you; PLUS, you have to pay first and be stuck with the first week to find that out. It's all very sketchy. I'm scared to receive my meals after seeing all the reviews that stated items arrived spoiled.

I paid for my first box, never got the first box. Contacted customer service, they issues a "credit" to my account to be used towards my next box. Then they charge me full price for my next box instead of using the credit. I call and the agent tells me I was misinformed and that credit won't be applied until 2 boxes later. I have not even tried the damn food yet to know if I want 3 more deliveries, yet, I am paying and not being issued a credit.
Horrible customer service and i literally cancelled before even receiving my first shipment.

Canceled this after one time. Customer service claims I didn't. Refused to stop shipment. Asked for supervisor, refused. They are in Mexico and don't follow USA guidelines! On chat, said no problem for refund. On phone, refused. This is by far the worst! Filing a FTC complaint.

Dissatisfied with first order canceled immediately. Over a month later, my account was mysteriously reactivated and I received another shipment that I did not want. A Rude representative hung up on me After I've been on hold for 32 minutes. I called back and waited another 36 minutes to only get another representative that was unprofessional and unhelpful

Just received a discount card from every plate in the mail today. Did a quick search online, and found out that the majority of customers are unhappy with this company. So I decided to write this review and tell every plate I threw the card in the trash. I won't be wasting my time with every plate

So I'm not the one ordering them, but I have heard that the customer support is terrible. But anyway the food is absolutely terrible. The only reason my parents are even doing this is because they are too lazy to make anything else. Yeah some of the food is good like the pork and chicken but the mashed potatoes are terrible, the carrots are terrible, and there is barely any options: I get the same thing every other week. And don't even get me started on hello fresh owning them. Hello Fresh's food looks so good, except my parents are cheap and lazy. Everyplate is literally the cheap version of Hello Fresh. If you want good food, go to hello fresh or any other companies

I'm very disappointed in every plate...they took it upon themselves to just charge my card without my consent! When I called to discuss this matter, they couldn't help with the matter at all! Poor customer service.I didn't authorize this order and I will never order from every plate!

DO NOT WASTE YOUR TIME OR MONEY!

The shipping options are terrible.

Customer service is almost as bad as Xfinity!

The food portions are very small.

The packaging is awful & if you dont get the package into the refrigerator quickly everything will spoil - they do not pack enough ice packs in the boxes.

They ship you "fresh" ingredients that go bad within 3 days.

They claim to send "the highest quality ingredients." This is absolutely a lie!
Literally within 3 days the "fresh" produce they send is slimly & has to be thrown out.

They claim to save you money - this is not that case - you will end up spending MORE money replacing the trash they sent you so you can complete your meal & feed your family.

Bottom line - just go to Wal-Mart and deal with their self check out & long lines.

I signed up for Everyplate today and during the signup I was given by the website a $40 discount so my first box would cost me ~$28. This was great because money is tight so I went ahead and ordered the first week. Just saw that instead of the discounted price I was charged full price. I contacted the service via the online chat feature which did not acknowledge my discount. I feel that this service is dishonest and wanted to warn others about it.

I have utilized ALOT of the meal delivery options over the years but thought I would try something a little different to have a change. I've tried Hello Fresh, Home Chef, and Misfits Market just to name a few. Do not sign up for every plate meal delivery service! You will receive a box haphazardly filled with half of the product you ordered and all the contents will be thrown around inside. They literally throw a box inside a box and fill it up with all of your products. They will also continue to charge you even after you have cancelled the service. I wish I would have read the reviews before purchasing this service. The recipe options are super limited especially when you have diet restrictions within your family. I will NEVER use this meal delivery service again.

I was supposed to get $70 off on my 1st Box.I never got anything off on my 1st. I called customer service spoke to an agent they refunded my money And we're supposed to cancel this subscription. Well. They refunded my money but they never canceled the subscription so they charged my credit card again I. Called to have it canceled again? And now they're telling me they can't cancel it and I'm stuck with it. Are you kidding me? What kind of customer service is this? If you go to every plate you're gonna be very upset that's all I gotta say

Do not waste your time or money with EveryPlate. Use HelloFresh or HomeChef. With my first EveryPlate delivery half of veggies were mushy upon delivery. Had to throw out the potatoes and tomatoes. Tried a second delivery. Still received rotten veggies and received wrong meat for one recipe; received ground beef instead of ground pork for pork and poblano tacos. Poblano pepper was not useable anyway. Called EveryPlate. They didn't care one bit. No replacements will be shipped. No refund offered. Cancelled my subscription. This company is owned by HelloFresh. HelloFresh must put their unused veggies and leftovers in the EveryPlate shipments. Use HomeChef.

I tried this company for a few weeks and it was very underwhelming UNTIL they sent me a package with open rotten meat. The whole box was contaminated and smelled horrible. I immediately called in and canceled, for which they issued a refund... But wait there is more. Four weeks later im paying my credit card bill and see a brand new charge for everyplate. I immediately contact customer service which basically told me I was screwed because the cutoff date was yesterday. I tried to explain that I already canceled and that I had even gotten a refund. The vacuous rep just kept repeating that I needed to cancel before the cutoff date. Would not help me. So basically this company has resorted to stealing to keep revenue up. I have seen many many reviews where people have canceled and then suddenly a month later they are getting boxes again. Time for a class action suit I guess.

BEWARE! Unethical business practices! I was promised refunds for some damaged food on two separate orders that I did not receive! When I asked about it in an online chat I was told it was refunded on a certain invoice. So I look at that invoice and disagreed as it did not show the refund for damaged food. I was told by the rep that the invoice on her end showed completely different numbers. I forwarded her the email with my invoice from their company and she agreed that they did not match but could not explain as to why? I was not refunded as promised and the invoice for that delivery having different numbers could not be explained to me. An invoice should be exactly the same that is in their system and the one sent to my email from them... Shady Shady Shady!

Do not order from this company, I tried to cancel the order and they did not let me and I received Vegan food and I am not a Vegan was charged $75.00 for food that I could have made myself for $30.00. I called and asked them if I can return it because the food that was sent is horrible and I will Never make it. They refused and now I am stuck losing $75.00. Hello Fresh is a much better food service. Do not go to Every Plate it might be cheaper but the quality is terrible.

I'm only on my first delivery but so far here's my opinion: Mweh. Not at all what I expected. I'm looking for something easy to save time after work. I can but my own potatoes and cook and mash them for much much less. I guess I was under the impression most meals were basically pre-prepared so it's easy to put together. Ex: Mashed potatoes already made- frozen to preserve, chicken cooked and frozen... all this stuff I can get much larger quantities for much less on my own. I get that the delivery is easy and the recipe but for people that don't like to cook and don't have alot of time at night this does nothing for us except Plan out the week. Not to mention portions are very very small when you Consider a grown man sitting down after work for dinner. I'll try one more week but most likely going to cancel
It's not worth the price charged for us unfortunately I was excited about this to

Date of experience: June 01,2023

I cancelled my subscription and got a confirmation email of my cancellation and then they still charged me for another unwanted week. They refused the cancel the order or give me a refund.

Then they argued with me very inappropriately and refused to transfer me to a supervisor, it was like I was talking to a robot, they were just saying the same thing over and over.

The food is just okay. All too often the meat blood/seafood would leak out into the rest of the box, which was gross. Too many potatoes.

We ordered 3 meals for 3 weeks. Out of of all 3 weeks at least one ingredient would be missing from a meal-the last week we had 2 missing from a meal. The most recent was cheese and mushrooms from a pasta dish.
I wouldn't order from them again-there's lots of meal prep companies out there. Choose a different one if you don't want to be running to the store to supply your "fully supplied meal". I went online to the chat and when I told the rep what happened they left me on read ‍