EveryPlateReviews 110

Canceled this after one time. Customer service claims I didn't. Refused to stop shipment. Asked for supervisor, refused. They are in Mexico and don't follow USA guidelines! On chat, said no problem for refund. On phone, refused. This is by far the worst! Filing a FTC complaint.

I was supposed to get $70 off on my 1st Box.I never got anything off on my 1st. I called customer service spoke to an agent they refunded my money And we're supposed to cancel this subscription. Well. They refunded my money but they never canceled the subscription so they charged my credit card again I. Called to have it canceled again? And now they're telling me they can't cancel it and I'm stuck with it. Are you kidding me? What kind of customer service is this? If you go to every plate you're gonna be very upset that's all I gotta say

They aren't perfect, but my experience with this company has been significantly better than the other ones I've tried. I really enjoy the recipes and the prices are definitely better than the other box meal companies.
I have received some less than fresh ingredients, but honestly they aren't much worse than the grocery store. The few times the produce or meat was bad enough to toss out I complained and they refunded me or credited my account with no problem.
I really wish they had a better rewards program and sometimes I get emails saying I've been awarded several dollars off, but I never see the discounts reflected on my bill.
The app is very easy to use and I like how I can change meals up until the last moment and skip or cancel boxes at anytime, as long as they haven't been shipped yet.
I do wish you could request certain recipes. I would love to see a pork ramen recipe on there.
Utilizing the box meals about 4 recipes per week has really helped lower my grocery bill as well.
My box count is 42 and I would definitely recommend this service, especially if you're a single person or cooking for yourself and a spouse.

I signed up for Everyplate today and during the signup I was given by the website a $40 discount so my first box would cost me ~$28. This was great because money is tight so I went ahead and ordered the first week. Just saw that instead of the discounted price I was charged full price. I contacted the service via the online chat feature which did not acknowledge my discount. I feel that this service is dishonest and wanted to warn others about it.

I'm only on my first delivery but so far here's my opinion: Mweh. Not at all what I expected. I'm looking for something easy to save time after work. I can but my own potatoes and cook and mash them for much much less. I guess I was under the impression most meals were basically pre-prepared so it's easy to put together. Ex: Mashed potatoes already made- frozen to preserve, chicken cooked and frozen... all this stuff I can get much larger quantities for much less on my own. I get that the delivery is easy and the recipe but for people that don't like to cook and don't have alot of time at night this does nothing for us except Plan out the week. Not to mention portions are very very small when you Consider a grown man sitting down after work for dinner. I'll try one more week but most likely going to cancel
It's not worth the price charged for us unfortunately I was excited about this to

Date of experience: June 01,2023

I called to cancel order; was told I could change order, but it was too late to cancel order becaause it was on the truck. If the order is on the truck how come I can CHANGE but not CANCEL This is fraudulent information.

I received my first delivery of the meals and a cream sauce had not been packaged correctly and it had exploded inside the box and everything was a huge mess. I called and asked if they could send me a replacement for the cream sauce and was told they could not, the only thing they could do was credit me the amount for the cream sauce. I explained because I have no idea what is in this cream sauce I can't make the meal without this key ingredient and it isn't something I can just go out and purchase on my own. I finally asked if I could speak to a supervisor because I thought this was ridiculous. I was told that is fine, but they will tell you the same thing. I was told I would received a call in 24-48 hours. I did not. So I called again and yes I was told the same thing, they cannot just send me the cream sauce and can't credit me the whole meal that I can't make because I don't have this key ingredient. What? This just seems odd they can send me a whole box full of stuff, but then can't make it right by sending me a key ingredient that was ruined with the first delivery? Or at a minimum can't credit me the meal that is now ruined because I can't make it without one of the key ingredients? First box experience not good, cancelled any future and will not use them again.

All of these negative reviews sound like Boomers who just do not know how technology works. No, they do not charge your card without your consent. No, they don't send you food you didn't order. No, they don't lock you into a subscription. No, they don't charge you before you even choose what you want. LOL. You have until Wednesday every week to make your meal choices, SKIP that week, or pause/cancel your account altogether. It's not rocket science. If you don't know how to read the terms and you don't pause your meals before Wednesday when you're going on vacation, that's a YOU problem. I just went to Mexico for 2 weeks and had zero issues pausing my account. And to the people claiming their customer service is bad and they "hung up on you" and then "turned off their phones" what are you even talking about? You seriously think an entire call center would go offline to avoid one random person's call? LOL! Their customer service is great. I got a full refund when something happened with one of my orders…ah yes it was during the blizzards and my order wasn't able to be delivered. Anyway. If you can't use a computer and don't know how to READ when it clearly says you have to input or pause/cancel your order by the previous Wednesday, then please stop using services like this. And to the lady complaining about portion sizes…this is actually what you're supposed to be eating LOL. You're just used to the oversized portions that have led to the obesity epidemic in the US.

I went on my account to look at an old recipe and then all I knew is my account was charged 50$ I called to explain it wasn't me it wasn't even being sent to my address. They said I didn't call in time and now can't get a refund. I said this is fraud that is not even my address. And they pretty much said "well too bad" and hung up. I tried to call back and they turned their phones off!

After you sign up they give you a chance to choose the menus and that is when I realized they would be sending me crap, I cancelled immediately and send a note telling them NOT TO SEND ME ANYTHING, WELL THEY DID IT ANYWAY AND WHEN YOU CALL THEY SAY THEY DO NOT ACCEPT RETURNS, BEWARE, THE BOXES ARE NOT WORTH WHAT THEY CHARGE!

I got an email thank you for my order. I chatted with them telling them I did not order anything. They said they would cancel the order. I removed them from my email. Several days later I found a package on my front porch with melted ice and warm meat. I called them. They said they canceled my account and issued a credit. I checked and the credit is for future orders. Do not open an account with them

My box was delivered to the wrong address which can happen but when contacting Everyplate
They wanted me to go and get my box from a strangers house which once I investigated where the house was it was a 15 minute drive and it was pouring rain by this time because I was on a half hour chat with
Everyplate they had no resolution for me. I have to go grocery shopping now.

They refused to cancel the account 6 days before delivery and we'll be on vacation. They will just bring and waste food that a homeless person could be eating. Trash company, never again, awful customer service, food is not good and not worth it

They are irresponsible, disrespectful and dismissive of the concerns of their customers. They make promises that are not kept. You will be billed for stuff that you never agreed to pay for and when it's time to get refunded you are always promised it in 10-14 business days, bits its been over two months and I still have not received my money. Take it from me, this company is terrible. This company won't allow you to even speak with supervisors, instead your name goes on an imaginary waiting list. Do not be fooled, this company will fail you!

I saw some of their reviews and shock they ever got a bad one, I have been using them for around a year and never had bad food, missing items or any issues with them at all. I think people are more likey to take time to write when something goes wrong, then when it goes as it should, so I am taking the time now. It has been going great, I would recommend them.

You have to call and cancel the subscription, super inconvenient for busy people with multiple jobs. I usually will skip as far ahead as it let's me. I left e town for the weekend for my bday so I didn't check my personal email Friday, which is the day the send the reminder of shipment. Wake up Monday to see 65.00 charged and 3 meals they autopicked, that my family won't eat and now they say it's too late to cancel the shipment even though it hasnt been shipped yet. I will never sign up with everyplace again. Did I mention I just spend 250 on groceries yesterday so there's that ugh

BEWARE! Unethical business practices! I was promised refunds for some damaged food on two separate orders that I did not receive! When I asked about it in an online chat I was told it was refunded on a certain invoice. So I look at that invoice and disagreed as it did not show the refund for damaged food. I was told by the rep that the invoice on her end showed completely different numbers. I forwarded her the email with my invoice from their company and she agreed that they did not match but could not explain as to why? I was not refunded as promised and the invoice for that delivery having different numbers could not be explained to me. An invoice should be exactly the same that is in their system and the one sent to my email from them... Shady Shady Shady!

They want your credit card information before you browse the meals. Did not like the selection called to have my membership canceled. The rep hung up on me. Wanted to speak with a supervisor and she called me at 11pm at night. Nobody in America to talk too. I guess this is the companies way to shew off customers. They want your money not your complaints. Buyer beware

I signed up a week ago and was not happy with the portions - literally rec'd 1/4 chicken breasts - recipe card didn't include full instructions - recipe's were sub par. I had no idea they already charged me for my next box before I even got 1 recipe made. Called cust serv the refused to refund. Moved my date out a week and changed my menu - I figured I paid for it so I had no choice. Got a text today my box has been delivered and it contains nothing that I ordered. Rec'd it 7 days early and nothing that I'll eat. Called cust serv spent 18 minutes on the phone and they admitted they saw my changes but for some reason it didn't take. They refused to give me any credit or make it right as a result of the error on their end. She literally read me the chat I had which stated my changes - I even had PROOF. Nope - no refund - no return - no exchange - just sorry. Terrible customer service. I DO NOT recommend!

I used a free voucher for their service and they sneakily grABBED MY APPLE PAY INFORMATION AND PUT ME ON AN AUTOMATIC WEEKLY PLAN FOR 101.47$. THEY REFUSE TO REFUND AND CHALLENGED ME DISPUTE. CHALLENGE ACCEPTED.