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Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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After booking my rental through VRBO, I thought I would be in touch with the owner. But unfortunately, when I messaged who I thought was the owner there was no response. I was simply trying to get recommendations for our upcoming trip. So I messaged again and still no response. I had to search for a number for the listed property management company, Evolve, because the one listed was not a working number. After finally talking to a customer service agent they told me after I receive checkin details, I will have contact with the owner. But that was three days before our trip and we were never able to rent a golf cart or make certain dinner reservations. The point of VRBO or any other owner rental service, is to communicate and rent from the owner who has experience and suggestions with the area you are booking your stay at. Evolve did a poor job with communicating and at one point I thought I was being scammed. From now on I will only rent from owner properties, NOT management company properties. I will never rent from an Evolve managed company again.
It was a great place! I would stay there again! It had everything we needed for our stay.
Great location - close to "Old Town" downtown Scottsdale and a very quiet neighborhood.
Beautifully upgraded kitchen, bathrooms, laundry room, living/dining room, and bedrooms. Very clean and comfortable.
Fantastic backyard for relaxing or entertaining.
This was a delightful rental house. I will rent this house again on my next trip to Scottsdale, AZ!
I'm very pleased to be with evolve as all I have to do is set back and let evolve do the work
I have been with evolve since September the middle of the month and so far very pleased with the results
Everything about the stay was easy and we had no problems. Loved the decor and amenities! Was a great location for our annual spring training trip.
As an owner, I switched to Evolve after being with another company for a few years. My income went up dramatically the first year I was with Evolve. Also, their communication is very prompt and helpful. I would highly recommend that other owners use them.
I love their model which blends owner independence and service. Keeping the fees to 10% is vital for me.
A few of us 60 year olds went on a guys golf trip and stumbled across this gem of a place. It had everything you could ever need and the outside sitting area with TV and pool were amazing. Highly recommended!
The reservation process and accommodations were both satisfactory. There was only one issue with the townhouse and it was quickly resolved by property management. There was a lot of traffic noise. The management can't do much about that but it could be pointed out in the property description. The neighborhood itself was very quiet. The property was conveniently located to attractions, shopping, etc.
Everyone is so helpful and considerate as a homeowner they truly work for you. They are the best.
I was very happy with evolve until they lowered the price for my cabin to 125.00 per night
This cabin sleeps 7, new kitchen and baths, etc. I called and they raised it to 135.00, that still was not good. Then they booked Christmas at that price and i was ticked. That person canceled and i called Evolve and told them to mark up Christmas now and they said they could not! I even called again and told them this is my house and i want it marked up and she stated I talked to you the first time and told you we cannot! I was most unhappy, 135 a night i make nothing with cleaning fee of 150.00, electric, I supply fire wood,
Also when i had someone post a bad review because of Evolve missing one page, that had a pool table listed this guests was mad and gave me a bad review, Evolve posted that without my response to them! It took them at least 3 weeks to post my response to this quests and that is not right. Don't let the review go up until the homeowner has the rebuttal ready. Then i get a call and the person calling wanted 15% commission and she would concentrate on getting more bookings, that is what it was all about in the beginning i was told 1 person concentrates on your listing and getting bookings
It was easy to get the property I wanted at the time I wanted. There were no complications or excessive steps. The only part I strongly and fiercely dislike is the way the $276/night property was listed at $163/night. That's a big difference.
Hi Arthur - thank you for your review! We're glad to hear that you had no trouble securing your stay for your travel dates. We appreciate your feedback regarding the rate advertisement versus the overall cost to stay that includes taxes and fees. We are continuously looking for ways to improve the guest experience and will be sure to share your feedback with our team.
We need better tools to adjust our pricing and ways to adjust certain days pricing to help with getting orphan days booked. And we need help on marketing/ getting our property's on the front page and keeping them there
Hi Don - thank you so much for taking the time to leave us your honest feedback on what improvements you'd like to see in our service offerings. We are consistently sharing feedback with our team to identify any new opportunities and will be sure to pass your thoughts along for further consideration. We appreciate the opportunity to work with you and hope that we are able to continue to strengthen our partnership.
Only one (1) booking. And, just started with you last month. So, I don't know the advantages yet.
Hi Terry! Thank you so much for taking the time to leave a review, despite the short time we have been partnered. We hope the onboarding process was smooth. We're excited for this opportunity to work together and are here any time to support you!
This rental property is PERFECT for families. It is very safe as it has 24/7 security, is very quiet, the apartment has everything you need from beach towels to coffee maker with complimentary coffee, air conditioning in all rooms, and a balcony facing the pool.
The beach is very clean, we saw a few turtle nests, the ocean is not deep in this beach area, and walking distance to Wyndham Resort to use Margaritaville and/or the Casino.
Highly recommended for families!
Evolve has been there for me as a homeowner that rents his property since day one. I had no experience and they guided me through the whole process.
They are always there to answer my questions and guide me when dealing with difficult guests.
I will be continue to use their service and highly recommend them!
As an owner, I've found Evolve has made the set up and booking process a breeze. Their app is super easy to use and navigate. All I have to do is reply to all the positive reviews and keep making this vacation rental a masterpiece that it is.
Terrible from start to finish. This is an example. I've sold this property and have let you know twice but I'm still getting things like this. If anyone asked me I will say to stay away from Evolve.
Hi Sheila, we are very sorry for the misstep on our end and any inconvenience it has caused you! For context, we invite any customers that have had an recent interaction with Evolve to leave us a review. We appreciate you letting us know you of the issue and wish you the very best!
Beautiful house in a country setting
Very well maintained and spacious house away from Sedona noise
I have always found as an owner they are responsive to answering my questions in a prompt manner. I have maintained good attendance in my home. It does take time to build up a steady attendance.
I was looking for a property with a view, and this one did not disappoint. The host is great and will go out of his way to make sure you are satisfied. The house is furnished with everything thing we needed. We visited during March and as mentioned in other post the snow covered mountains and frozen lake view was stunning. I'm sure the summer time view is just as great. We can't wait to plan our next visit to this property.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Liz - thank you for your feedback. We are sorry to hear of how this impacted your stay and appreciate you taking the time to share your feedback. We are consistently looking for opportunities to enhance the guest experience, and we will be sure to share your feedback regarding pre-stay communication with our team for further consideration. We hope you were able to enjoy your overall stay and again, appreciate your review.