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Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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Enjoyed a four day family getaway: home is roomy & family friendly - especially sitting in the lakeside porch with incredible scenery. Very restful!
These guests broke my shower door by snapping off the roller.
Evolve was fast and easy to use and provided all information needed for a great vacation.
Evolve smart rate system allowed our place to be booked for just slightly over half price for Memorial weekend. Yes, the window was closing, however some sort of involvement on my side would have been helpful.
We owners don't have recourse when guest comes and steal or destroy our properties. We can't get the reimbursement for the cost of replacement of it's less than a certain value and the cost to call for service people to come in and repair which is not fair. There should be incidental charges like when these guest check into a hotel.
Hi Stewart - thank you for your review. We're sorry to hear this has been your experience! As you mentioned, items that cost less than $50 are not covered by this program as this is seen as the typical cost of business in the industry and this coverage is meant to protect owners against the larger, unexpected damages that interfere with the functionality of the property and it's amenities, and further impact the experience of future guests. Additionally, we'd like to provide clarification that repair and specialized services are eligible for coverage with the proper documentation. Here is a link to our help center article that further details this coverage: https://help.evolve.com/s/article/risk-protection
We apologize for any misunderstanding regarding this policy and hope that this information is helpful. Please feel free to reach out to our team at 877.818.1014 or via your owner portal with any additional questions.
Overly friendly. I almost feel like it's fake. But no everytime I call for anything, they are super friendly and especially helpful.
This can't be real! Ya it is. 🤷🏿
Great space for family stay while attending my son's wedding. Convenient location to venue and dinner options.
The unit we rented was perfect in many ways. First and foremost it was handicap accessible; both with an elevator to the unit and within the rental unit as well. This can be a challenge to find! The unit was clean, nicely spacious and well appointed. And as a unique feature; it perfect for the total eclipse at a reasonable price point! Thank you.
Seamless. All questions and requested amendments leading up to dates were handled both promptly and as requested. Property and owner contact info was pretty much as advertised. Couldn't have asked for more.
Jeff
We enjoyed our stay in Lake Havasu. The house was incredibly clean and we were surprised to be gifted with a snack basket. The views were incredible! We took the advice in the Owner's Manual and hiked Sara's Crack. Out group of 7 people ranged from age 11 to 47 and we climbed down a rope and walked through cold water at one part of the trail. We loved it!
This place was perfect for our family of four. The outdoor area is clean and well maintained. The marked walking trails through the woods are so nice. The pond and backyard were amazing. We loved having the big fire pit area for nighttime fun! The cabin was clean and had everything we needed. We are already planning to visit this place again during the winter when the kids get a break from school. Wal-mart and fast food 15 mins away. Cabin easy to find. Private and peaceful! 10/10 BEST CABIN we've stayed in!
Great place - feels like home away from home!
Want to return again next year/2025!
Working with Evolve was very easy and we were very pleased with the home. It was exactly as advertised and we totally enjoyed our week there. One issue we had that I am not sure is linked to our stay and dealings with Evolve is my identity was stolen the day after we checked out of the Laveen Village home.
I would not have thought there was a connection to Evolve or the home, but one of the actions the thief took was to open a Dave Debit MasterCard in my name. The partner bank for the Dave Debit MasterCard was Evolve Bank and Trust. Thought you might like to know this information in case there is a connection.
Randy DeGier
My experience was very good. Representatives were helpful, knowledgeable and courteous, able to answer questions and provide useful information
Great experience. Helpful instructions were sent ahead of time - thank you!
We had a wonderful family vacation. The place we stayed at was perfect for the 8 of us. Great communication by all!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alisa - we're sorry to hear you found some damage after the guests left! As you know, this risk comes with the business of renting out our spaces to guests. We hope that you were able to fix the shower door. For information on reimbursement, check out https://help.evolve.com/s/article/risk-protection.