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Canada
2 reviews
1 helpful vote
Follow Ron G.
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I had a terrible experience with the Expedia Car Rental agency - Orbitz. I booked a car online with Orbitz on March 14,2022 for pickup in Calgary. Confirmation # EAPPpb*******. I read over the page Car Rental Policies including rules and restrictions from Orbitz but I didn't see anything that applied to me. So I completed my transaction and prepaid for the vehicle. When I went to pick up the car in Calgary, I was told the office I was looking for was Routes Car Rental not Orbitz which was off airport property. I had to call for a shuttle! This was not explained to me beforehand. When I finally arranged to go to the off site office I was told they could not rent me a vehicle because I was over the age of 74! But I have a valid drivers license! They still refused to rent me a vehicle. When I returned home I asked for a refund but Orbitz told me I should have read over the Rules and Restrictions. But I did! Then Orbitz said I should have opened the link stating Rules and Restrictions for drivers under the age of 25! Why would I look under this section when I am not under the age of 25. Nevertheless Orbitz continues to refuse me a full refund. Terrible customer relations! So now Orbitz says I have to pay for a service I did not receive. They certainly will not get any repeat business from me.

Date of experience: April 4, 2022
Canada
1 review
1 helpful vote
Follow jojo r.
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Expedia.ca is TRASH!
August 12, 2023

Booked a ticket through expedia for Caribbean airlines. According to Expedia their system had a "glitched" and according to them the ticked showed up as confirm to the customer but was declined by the airline because their system wasn't updated. Their only advise was for me to rebook a ticket which is $600 more expensive. DO NOT BOOK WITH expedia, they WILL WASTE YOUR TIME and let you miss Important flights.

Date of experience: August 12, 2023
Canada
1 review
3 helpful votes
Follow MIke D.
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Expedia sucks balls
January 16, 2019

Expedia, where to start. If you are trying to modify or cancel a trip then you need to wait on hold while the expedia representative talks with the airlines or otherwise. They say that this is for security reasons, or whatever, which means you might find yourself in a hotel lobby waiting on hold with expedia while they try to call the same hotel lobby. You might find yourself looking the person in the eye who expedia should be calling, but their phone sits idle on the lobby desk. In the end you just end up paying for a hotel you don't use. Such is the story of my co-worker retold after telling him mine. Now my story is similar. My wife and I booked a trip to Cuba and then found out she was pregnant. Health Canada advises against travel to Cuba because of the risk of birth defects from the mosquito borne zika virus. I cannot call Air Canada directly, the tour provider, but need to call Expedia. But when I call expedia I end up on hold for countless hours. It is now 12:00PM. I am on hold. Again. I started my attempt to cancel the trip at 8:30AM and am still on the same phone call. This is the third day in a row of trying to cancel the trip and obtain a partial refund.

Date of experience: January 16, 2019
Colombia
1 review
1 helpful vote
Follow John A.
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STAY AWAY STAY AWAY... This people are a bunch of thieves. Tell you one thing and do the other they don't care about you they just want to make money. Hell i like to make money but i dont tell my costumers one thing and do the other. Their people in canada expedia will laugh on your face or hang up on you... heey EXPEDIA CANADA thanks for STEALING MY HONEST CASH

Date of experience: January 7, 2019
Canada
2 reviews
1 helpful vote
Follow Michel B.
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Expedia - lowsy customer support- terrible car rental experience- avoid at all cost- rented a car thru expedia (Autovia - Catania Airport, Sicily) - less than 1*- dishonest- AVOID! Autovia AVOID Expedia for car rentals

Date of experience: June 10, 2023
Canada
1 review
0 helpful votes
Follow ghislain B.
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Terrible expe-rience!
Never never never again, they just take money from your credit card and if you cancel same day because their system confuses you, you lose your money!
Never again these apps

Date of experience: September 5, 2022
Canada
1 review
0 helpful votes
Follow Tim G.
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Dissatisfied
December 9, 2019

Expedia needs to stand behind their service! When you pay for insurance on a trip it should be insurance. Don't quite small print.
Not impressed!

Date of experience: December 9, 2019
Canada
1 review
0 helpful votes
Follow Ed B.
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Hi-they didn't allow me to change my dates, they charged me full price for a hotel that I did not stay at-worst service I've ever encountered

Date of experience: August 4, 2022
Canada
1 review
2 helpful votes
Follow Bernard B.
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Terrible customer service. 6 hours on the phone. They just want you to get fed up. And drop the case

Date of experience: March 6, 2020
Canada
6 reviews
17 helpful votes
Follow Chris L.
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Thieves!
December 23, 2022

Run away from Expedia. Thieves. Awful criminals. Dont walk. Run! They take your money and provide nothing in return!

Date of experience: December 23, 2022

Overview

Expedia CA has a rating of 1.1 stars from 252 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Expedia CA most frequently mention customer service, credit card and air canada. Expedia CA ranks 206th among Travel Search Engine sites.

service
103
value
96
shipping
38
returns
66
quality
78