Expedia CA

I booked an Air Canada Vacations package Hotel+Flight from Ottawa to Liberia and staying in Hotel esplendor in tamrindo, Costa Rica. When we returned to Ottawa via Montreal, Air Canada cancelled our flight during the night of February 7th 2017. We tried to get Expedia to help us get the refund of the cancelled flight between Montreal and Ottawa but they told us that it's up to us to complain to Air Canada Vacations directly. Off course Air Canada and Air Canada Vacations kept finding excuses and playing with us like a ping pong ball. This is terrible for Expedia to take the money and not fighting for the right of its customers. AVOID USING EXPEDIA OR YOU ARE AT YOUR RISKS AND PERILS. Expedia is not a customer friendly company.

EXPEDIA, ARE THEY FOR REAL?
If you have respect for yourself, you would not use this company. They deserve zero stars, but this option is not obtainable.
A friend of mine had purchased the ticket in Toronto. From Toronto to Vienna for 3 people. In retrospect I am just looking at the numbers and I am just comparing. One ticket via EXPEDIA was $680. The taxes for that very ticket were over and above this price, to be exact, it was $851.66 = 125.24%. Because of the emergency situation at our destination, one person had to get back home as soon as possible. Directly from the hospital. You are in the situation you never want to be, since in your underwear and no access to the telephone you are in hands of good people. Expedia is not your friend, It is a money making operation you want to be far away as you can be from it! The Expedia showed no flexibility at all. No merci, no willingness to help to that one person. A new ticket in Vienna had to be purchased. $200 dollars in tax was added to the cost of the ticket, Not $851! I did not go deeper, but IMHO the difference is huge! Also the tickets in Toronto wee purchased weeks in advance, this one in Vienna was purchased one day before the flight! Obviously we are dealing with some kind of racket here! I do not have the needed experience in ordering any flight tickets, but this alone example teaches you not to use a middle man! ….That the Expedia clearly is. I ended up loosing the money I spent on that ($680+$851.68 = $1531.66) Expedia ticket, due to the absolute inflexibility and unwillingness to help by the people from Expedia. They did not reimburse or return me a one cent from that amount! (= $1531.66). So there you go. Also: With the 125.24 % added to the original ticket price your make your own deductions here!
On the other hand you should ask yourself, how is it possible that in the G7 country you have these parasites making money on hard working Canadians. Small mortgage lenders, loan shark loans, credit cards with 28 % interest are another money grabbing parasitic companies in our beautiful country. This is a clear sign, that we were sold by our politicians and I believe that every politician voting for it in the past, should be still responsible. No time limitations here. Their properties should be nationalized. After the court all of them should go to jail.

Dont buy from them... when somenthing happen they dont give to you your money back... they clean there hand and you have obbligation to put a lawyer... lose just money... they are very disonest

Poor Customer Service, and unreliable with credit card information- Should make you run away from them. I booked hotel with them for 5 nights with my canadian credit card and on expedia.ca and the hotel is in canada and the price shown is in CAD. But guess what, They charge the credit card in USD and I get dinged by 85CAD. Because the exchange rate that they used was crazy by any means and obviously the creedit card charges 2.5% on top for foreign exchange transaction. I called their customer support and the poor guy there ran back to helpdesk 3 times and all they could tell me was that they are sorry those were the exchange rates that day (0.795 USD/CAD) on Oct 22nd. I don't know where they get that data from but it is probably a month out or more. They were just lying. So the solution was to cancel the reservation and rebook. I agreed but now I have to pay the new price for the hotel. Funny enough there was not much difference but why should I pay for their mistake? Customer support guy calls the supervisor who refused to come on the phone and pretty much told him that ask this customer to F off :)) I don't have time for this. To summarize - I don't trust them with my credit card. I don't trust their customer service and they don't give a $#*! about their customers either. Reservation is cancelled, I will book elsewhere - there are plenty of vendors available. Too bad i cannot delete my account with them, but definitely never using their service ever again.

Please see below an email that I received - this was the 2nd or 3rd such email since January 6 2022 when I requested a refund. This email was received on May 9 2022.
Please also note a promise to have a supervisor call me within 24 hours.
It has been 384 plus hours since this email and still no call back.
Today on May 17 2022, Expedia again promised that I would have a refund by June 13 2022 - the "reason" this time was that the representative did not submit the request in MARCH for a refund by mistake - I have talked to other reps since March and none have said this?
Good luck to you if you plan on using EXPEDIA in the future. I give them 2 stars, 1 for existing and 1 for answering the phones!
Letter of May 9 2022 follows:
Dear DOUGLAS W... EL,

Thanks for Contacting Expedia for TD regarding your itinerary 721... 14

We are sending you this email as per your request to get a confirmation email regarding your escalation and wanting to speak to a supervisor.

Kindly note that your case was escalated and a supervisor will contact you within 24 hours

Please feel free to contact us on *******492 if you have any further questions. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week should you have any questions or need any assistance please don't hesitate to contact us.

Best Regards,
Expedia for TD

ZERO STARS IS MY RATING
Awful waiting time early April I was on the line the whole day no one answered, left a message for a return call and received a call back late evening.
I was told I would receive an email confirming my refund in a day or so. Over one week has gone by and nothing received.
They are raking in billions and when it comes to compassion to reimburse customers who could not travel due to covid-19 nothing has been done.
I received a single letter last year indicating we are doing our best to advocate for a reimbursement... sure sure, not a beep.
SHAME ON YOU EXPEDIA hotels.com, TRIVAGO, etc all the same bunch of crooks.
It took me hours just to get to the right persons ended up in Egypt Thailand USA and finally someone gave me the right number in Canada, when it should be clear on the itinerary where to call.
A bunch of crooks stay away deal directly with the airline and hotels.
All they need to do is a create a portal on their website like Air Canada did, where you provide your reservation and name and get your refund.
Instead they make you waste countless hours on the phone to frustrate you to give up
SHAME ON YOU EXPEDIA AND ALL YOUR COMPANIES ABUNCH OF CROOKS

They sold me an useless ticket, unable to reach their business by phone for months, this force me to filed complaint to TICO, then I got email reply we apologize for the incontinence your ticket is nonrefundable, there is nothing we can do. If you denied boarding please contact the carrier, I already contacted the carrier when I can not get thought Expedia phone line for weeks, Aniline told me that I should contact the original point of sale to request refund for my unusable ticket which Expedia sold me, This has been several months. Expedia keep denying their responsibility for sold me an invalid ticket.
My family had use Expedia.ca for decades services was very good for many years, I don't know since when that it appreas Expedia become or outsource the ticket issue business to "Tour East Toronto", service begin to turn bad, customer service phone calls never get thought no email contact available. They even disregards my TICO complaint. For proof of purchase Expedia Itinerary #*******017xx5

Expedia allows scammers on their platform and does not vet the retailers on their website. I rented a car through Expedia for a trip to Mexico. Could not find the car rental company from the airport when we arrived. They are called NU car rental but they went under another name when we arrived (Americana). That was suspicious enough but then we were told to pay for a taxi to get to the car rental place from the airport, usually there is a free shuttle service. Finally, get to the car rental company and they said we need to get insurance from them in order to release the car even though we already had our own insurance with multiple credit cards. In addition to our reservation fees, we needed to pay another $525 USD to get the car. Needless to say we were not going to pay that so it ruined our trip because we were left there with two young children and no means of transportation. All our plans had to be changed because of this and we could not find another car last minute in a foreign country. When I contacted Expedia they said there was nothing they could do and that companies were allowed to do this on their platform. How is this acceptable? To see a price advertised and agree to it, make reservations, and then get there to find there are HUGE hidden fees that were never disclosed. What kind of business practice is this? This should not happen to travellers. It's really unethical for Expedia to advertise these companies on their website and then profit on the backs of unsuspecting consumers. I contacted Expedia several times for the past 3 weeks, only to be shuffled around and promised phone calls from managers. Expedia is a trusted website and it should take some responsibility for the retailers they advertise on their platform, but so far they have taken none. That car rental company is still advertising on their website despite informing Expedia.