This is actually a brokerage company, they don't tell you this. They lie and promise you things for you to find out too late that they lied then even though you have proof and they know they lied they refused to give you a refund even though they never provided a mover. Don't give them your checking account info real companies will take a credit card. Then they just take money put off your account. Not only did the booking person lie repeatedly about things when you call to talk to customer service they lie as well. They will steal your money.
This place is a scam. We rented a storage facility for a total of $147 including insurance. After we moved all of things in, they raised our rate to $191 "due to current market rates". Totally a scam.
They doubled the rate after 3 months and without notice. After calling them, I was told that they can increase the rate whenever they feel like it and it's in the contract. This is a scam and ripe for a class action suit.
We got a late fee because they didn't note our new CC when we paid last month. We moved out and removed our lock last week. We still got a move out charge because they 'say' our unit was locked until today, past their deadline. Poor management, poor customer service. Won't use them again.
I recently visited the Extra Space Storage facility located in North Fort Myers and Janine was very knowledgeable and extremely helpful! Customer service is big for me and she knocked it out of the park!
The worst customer service i ever experienced her in Extra Space storage in Panorama City, CA. Her name is Melissa and she is claiming that she is the supervisor... she is screaming over the phone... and i asked her if that's a good customer service and she responded with YES, because i was questioning the late fee charge. They're charging 85$+ 15$ additional? Even customer was late on the payment it's the right to question the late fee that there was charging... then can explain in a very good way... not scream with the customer... i worked as a cs and i never treated customer the way that Melissa treated me...
If I could give zero stars it would be too generous. Our payment is set up on automatic payments but the company screwed up with their system and put our contents on a lien and ready to auction off our items. Not a single phone call from them until the day of and claimed we were 2 months behind but we were on automatic payments with our debit card. HMMMMMMM... how does that happen!? They made numerous excuses and even admitted it was on automatic payments. They refused to make it right! We ended up having to pay close to $300 to get the lien off the building to keep our contents safe. DO NOT USE THIS COMPANY!
Absolutely the worst place when you need sound help. They raised my rate from 125 a month to 205 in less than 4 months. It's a trap to transfer and there is no such thing as a district manager, manager, or even corporate. RAPING YOUR POCKETS is all they're good at. Oh might I add one employee put notes in my account that wasn't true and another called me a liar!
Date of experience: October 09,2022
Save yourself the irritation
Don't pay 11$ or 16.50$ for their insurance
It's better you go through your renter's insurance or car insurance and add it there
At least you will be truly covered.
As for the rental unit monthly rent increases well
It's true!
And since I can't get my claim paid for my damaged items, well the least I can do is make sure that no one else becomes a victim.
This is what social media was made for, since we don't have the time to fight in court then we can spread the word so that no one does business with them anymore.
The cost of treating your customers horribly is... you get no more for the future!
Love to add photos... but to resave as 300x300 pixel is a pain and time don't have
At 1595 north mccarthy blvd milpitas don't go there, a woman who i don't know they because they day i went there does not have a badge on her but si a woman with blie hair ando she hate hispanic people because with no reason she was rude with me but as soon a asían came in she act different
I rented a 20x10 unit at the Kingston NH location in June. I received a 1/2 price for 2 months and then full price. The very next month after the full price was in effect they increased my unit price by an additional 33.00. As a captive audience, I was surprised and disappointed by this increase. I was told that they have the right to increase the rate whenever they wanted.
Nina dils terrible customer service violated my right as a customer asked to see lease agreement didnt not want to show me and proceeded to tell me to leave and did not want to do buisness with me because she said I looked suspicious
I rented a 5x10 unit in Louisville Ky on Chamberlain Ln. They charged me 135.00 A month. I got a 10x10 down on Shelbyville road for 124.00. This company is overpriced. I feel like I was taken advantage of when I signed up for the unit. I just want people to shop around before you get a storage unit.
Heartless corporate people, can't even get someone to call bk from corporate nice huh what a joke
Extra space storage has mold and there's nothing i can do about it, its unheard of
I was really happy and impressed AT FIRST. I received the online rate the first month, then my 2nd month it went up by over $100 and now for my 3rd month, I was notified its going up ANOTHER $100!
This is very dirty nasty business! They know how hard it is for people to turn around and pay movers again and go through that moving headache again. Not to mention plane tickets and motels for those of us who are out of state. But I'm going to do it!... I'm not leaving my belongings with a business that cannot be trusted. Its consumer fraud. Gouging. And should be against the law. I won't be surprised if a class action lawsuit arrises after what I just saw on the BBB and others.
Rented for three-year a storage unit had a water leak i
Let them know they did fix the leak but my
Property was damaged told the manager at the time her only solution at the time was
To switch to a different unit I Rented a 10×24
I had put many hours organizing.
Never again will I rent there.
Was told my monthly payment would be $40 for a 4×4 unit. After 11 months $ 85. Plus insurance $105
I forgot to pay for one month with $280 fees
And they sent it to a auction.
Daryl Sherman is a very good guy at extra space storage on Edison Ave. He answered all of my questions shown me around and good paperwork. Thank you Daryl.
This place was a joke horrible experince and i paid way to much for my unit then they hiked up my rate buy 70 dollarz saying i. Ane in of internet deal they broke into my unit and went threw my stuff also half a ztar rrvuew
Extra Space Storage is very unethical and lacks the basic resolution skills when dealing with customers. They are infesting our communities with rodents and destroying the very things people cherish the most. Memories of loved ones are all some people have left.
Extra Space will operate in a manner that meets their bottom line and not what's in the best interest of the customers! They disrespect you… not realizing we keep them employed. They depend on people giving up and not staying the course. However, the NN location will be held accountable! If I have to protest them in some form daily! I want to keep others from going through this traumatic experience!
We are still in the fight of our life TOGETHER after this pandemic. During your most vulnerable times these structures will be poorly kept up and not properly regulated! The district team is negligent, lacks morals and principles and will attempt to threaten, harass and bully you. I will be contacting others that have shared a similar experience. It is my hopes that the city shut them down!
Overview
Extra Space Storage has a rating of 1.9 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Extra Space Storage most frequently mention customer service, storage unit and rate increase. Extra Space Storage ranks 59th among Self Storage sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members