My glasses came exactly as expected and pictured online. I really love them. I get a lot of good comments about them. I would definitely recommend and use this site again. Designer frames at a good price!
Points were taken off for me because of the following:
I was a bit disappointed with the order status updates as it could have been more detailed during the time between making the order and actually shipping my glasses.
I ordered my frames with prescription lenses and opted for 1 day shipping which didn't make very much sense considering the wait time was a lot longer than promised.
Absolutely LOVE all the educational guides on this site for learning how to buy glasses. Only thing I would suggest is showing the different colors available for each frame on the results page of a search. The smaller window of quick view does not always load up.
I have returned the glasses, due to fit and questionable prescription. They were supposed to be progressive, but reading from any angle at the lower part was impossible. I have requested a smaller round frame with a shorter nose piece (walrus?) with a graduated pink tint (I will pay extra for this), and the same coatings as before. You should be receiving the return by Monday. I look forward to a pair of glasses that work better for med. Thank you
If the glasses that you selected are available, everything is great. However, my first selection was continuously back ordered. This was not eyeglasses.com's fault as the manufacturer was not making them. However on the day I was expecting them, I get notified that they will be back ordered another month. This happened two or three times for the same pair of glasses. I ended up cancelling that order, which they did right away with no problems and refunded my money. I think more effort on the customer communication would be helpful. I picked another pair and those came through perfectly.
Easy shopping experience. Quickly found what I was looking for. Shipping and receipt of glasses occurred in
Short order. Glasses arrived in perfect condition. Price was well below price quoted by local optician. Liked 30 day return option.
With some serious reservation, because your website is extremely cumbersome, I placed and received a quality product. Please improve your online customer experience by fixing the following: After establishing an account, there's no way to save favorites, my shopping cart was emptied/not saved after logging out and then back in, my face pic was not saved, there were very few frames to see on my pic, and there's no way to edit the lenses in the shopping cart - you have to delete it first and then start from scratch. And that's just what I remember off the top of my head. Very frustrating. Why not spend the effort you placed in following up with me in improving the online shopping experience?
Very good selection and easy to order. I ordered the largest frames available which were the same dimensions as a previous order but they just seem to be smaller and tighter on the sides. Maybe not an eyeglass.com problem. Not sure if anything can be done now that it's filled.
Lens information overwhelming and not explained adequately. No information about how to send in frames or general processing time. Had to call customer service 3 times to complete my order (first person I spoke to was curt and not at all friendly). You need lots of improvement!
Received my glasses and the lenses I believe are the best I've ever had, so it was all worth it. But hope you fix your website and train some of your staff better.
I have been a customer for more than ten years. Always been satisfied! I would enjoy a quick turn around when your eye glasses break, and need new ones. I find that everytime I place an order, they seem to be not in stock, and have to come from the manufacture. That may cut down on the inventory cost, but it should be stated so the customer may make a choice on something that can be sent sooner if necessary
Satisfied overall, however, my frames came to me with one side of the arms turned outward slightly. It's not too big of an issue right now and not worth the trouble I'd have to go through to return it. Hopefully it never becomes a real problem.
Overview
Eyeglasses.com has a rating of 4.2 stars from 2,942 reviews, indicating that most customers are generally satisfied with their purchases. Eyeglasses.com ranks 157th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members