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Eyeglasses.com Reviews Summary
Eyeglasses.com has a rating of 3.9 stars from 2,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 6th among Eyeglasses sites.
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Great selection of perfectly round frames (Dolomiti brand)... fair prices... excellent telephone support from Michelle, WHEN it's possible to reach someone. But I've also left voice messages and sent email and wait 3-4+ business days with no response.
Ordered twice...first order, 1 of 2 frames had defective hinges... second order, 1 of 3 frames had defective hinges. I lost faith in the quality of the Dolomiti brand and returned all five and ordered a different brand frame from a different seller. First refund was immediate. Eyeglasses.com received the 2nd order i returned 7 days ago and has not yet refunded my purchases price. But Michelle assured me just now that the refund will be processed today.
This is 2nd set of glasses purchased and happy with first pair... so bought a pair by same maker with tint. Love these too.
Order management and and customer communications needs to be improved upon. Product price is excellent. Product quality is excellent. 3 out of 2 isn't bad. But customers will go somewhere else if they can match quality and price with better customer service.
Technical difficulties with prescription models...
Good quality and fast delivery!
Took too long to respond and send mailing label for frames
Very intuitive. Probably one of the best things is the ability to find my previous order history and prescription. I was able to order quickly and checkout.
Second time ordering frames. Quick and easy.
Excellent service online and usually don't have to wait too long when calling
What's to say other than I got exactly what I was looking for at a very reasonable price. It was a pleasure.
Taxes!
Can't tell until I get product
Multiple repeat customer, great service!
So wonderful to have a company that answers the phone when I was having trouble ordering my first pair of glasses online! Great customer service.
Very happy with the glasses
The online ordering process was very easy for my replacement lenses. But I paid for next day shipping and I couldn't print my labels, so I had to call Customer Service and they emailed me the label, this issue delayed my shipping the frames by 2 days, so not really worth paying for the UPS Next Day as I ultimately only saved 1 or 2 days. I also paid for the "rush" service, eyeglasses.com had my frames for about 10 days (not including shipping). Overall a good experience and I saved $ based on what my Optometrist was going to charge me.
Excellent, no web issues. I tried ordering from another site.impossible!
Very nice website and easy to navigate. It is great to be able to get glass lenses when very few offer the option. The turnaround time was very good. Definite keeper and will use again.
Almost 100% perfect, but the case was cracking in the inside (which really isn't a big deal). Fast, affordable, and fantastic service and product!
Excellent service and delivery on time!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members