EZContactsReviews 6,718

I placed an order for 2 pairs of prescription glasses on 3/27/25 for a total of $369.88. One of them was for prescription sunglasses intended and specified (in their prompt on the website order form) to be matched in tint to what was shown in the product photo. It was delivered barely tinted and could not serve as sunglasses. I requested a re-do, and this time specified explicitly the degree of tint intensity as 15% Visible Light Transmission (or VLT - an optometry term used in the industry). It took another month and multiple chat and phone communications with them to process the correction, and when I received the glasses they were not tinted at all. Turns out their lab mistakenly inverted the specification and applied 15% of tint intensity which instead of 15% of VLT. I had to send the glasses back for another correction, this time insisting on talking to a "problem" manager Fernando and getting him to promise that he'll personally oversee the correction and get it back to me within 3 weeks as I was leaving the country for the summer. Despite me using the website chat and customer service number nearly daily for long frustrating conversations with people who claimed to have contacted the warehouse/lab/managers for the subsequent 3 weeks, I left the country having not received the order. I emailed the customer service and manager from abroad demanding a refund: needless to say, i have not received it. They took my business and my money, wasted 3 months of my time, delivered a mistaken product twice, demonstrated extreme lack of professional expertise and customer service standards, but most importantly, they charged me for a product that I do not have in my possession, which amounts to FRAUD.

Glasses took 5 weeks to arrive, then arrived broken. I sent them back and then after another 4 weeks I had to cancel my order in the end as the vacation I had bought the glasses for had been and gone. JOKE COMPANY.

I ordered a pair of Gucci glasses for my son. Unfortunately, the drop down only gave so many choices for script options. Not being an expert myself in this area I input my son's script wrong. I was so worried about how this would turn out. Was my son going to still be able to get his glasses he so wanted?!? So, I called and the representative was great! She took care of everything once I had confirmed that our doctors office confirm for me the correct information! What a relief! My only real gripe is how long it took from start to finish due to the frames originally being on back order and not knowing this before hand. Otherwise I would have given it 5 stars! The quality of all the items included was beyond my expectations and my son loves them!

Had to return a pair as lenses were not up to expectations. Been 6 weeks and although I sent the glasses back there has been zero contact updating me or asking what I'd like to happen now.

It appeared that glasses were in stock, paid for them and waited 2 months to receive them with no updates from seller. I had to call inquiring about purchase. Saved alot on glasses and love them but be prepared to wait.

The products are authentic and excellent quality. The service and delivery is fast and reliable. The products are affordable and durable. It is very recommended to buy on this shop online. My online shopping experience on this shop is great.

It took forever to get these glasses. I think around the two week mark I finally called and they had not even been through the packaging process. As a Ray Ban user of both rx and sunglasses, these feel off and completely overpriced. Just saw them at Walmart for 60.00 less that EZ's price. I still have not used them, they are still in the box and will probably be sold or given as a gift. Thank for a lot of nothing.

Shipping took almost 3 weeks. I tried canceling the order then the sunglasses finally shipped.

My new RayBan sunglasses are wonderful. Lightweight and stylish, they block the sun's hottest rays on sunny days.

I ordered my glasses on 3/21 and was willing to wait the 3 weeks for the cheap shipping price. But it took double that to deliver my glasses. I received them 5/1. I had no communication from EZContacts until I reached out to them about the delay.

Customer service was exceptional in fulfilling my order. I would recommend EZContacts.

My frames broke shortly after I received them and no refund or exchange was given.

This is my worst experience with Ez contacts. I've ordered 4 other times and have never had an issue like this.
I purchased in April, they sent a scratched up frame with lenses that did not fit and it made loud rattling noise, so I sent back for replacement and still have not received the frames.
I've been 3 months now without prescription frames. Hoping they get it right whenever I do receive them because this has been awful & I just want my product or a refund at this point.

I was disappointed it took as long as it did to receive my prescription eye glasses order. I ordered on 4/2/25 and received order on 5/6/25. It was advertised as a one week turnaround. Overall I am very happy with my eyeglasses.