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EZContacts Reviews Summary
EZContacts has a rating of 3.5 stars from 6,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Bought some Maui Jim sunglasses, they are great, price was good. NOW my laptop screen is constantly and unrelently BLOCKED with LARGE adds for EZContacts. Over the top, Too Much. So anoying. Probably won't purchase from EZ again, just hoping your AI will will forget my contact info...
They causes me a very severe eye infection
I am beeing seeing by Scott Eye care Dr Ryan Cazares
Phone *******260
Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
I found a pair of glasses, locally, that I fell in love with. The company did up a price for me to include my prescription and add one I wanted. With their 30% off lenses promotion, the total was north of $1,200.00! I could not even fathom paying that kind of money for glasses! My husband offered to pay for them and the answer was a clear NO! I was disappointed and got online that evening to see if I could get that exact pair for a price I could afford! Lo and behold, EZContacts had the frames at less than 1/2 off! I ordered them and my lenses for an amazing price. Total less than half as much as the local optical store wanted with their "sale" promotion!
Apparently, one of the sunglasses I ordered from EZC was discontinued. Which in and of itself is no big deal. However, I had to call several times over six weeks later to totally clarify our financial interaction completely. They never let me know via, email Snell mail, phone message, text message, et cetera. They just kept my money. If I had not kept up with the order I would never have gotten my money, That is simply unacceptable.
We sincerely apologize for the frustrating experience you had with your recent order and refund. It's unacceptable that you weren't notified about the discontinued sunglasses and that you had to repeatedly follow up to clarify the financial details and receive your refund. We also regret that our representative was not as helpful or courteous as they should have been, and that the refund process is taking an unacceptably long time.
This is not the standard of service we aim to provide, and we understand your disappointment. We are investigating why you weren't informed about the discontinued item, why your money was held without communication, and why the refund process has been so protracted. We are also addressing your feedback regarding the representative's demeanor.
We want to make this right. If you'd like to discuss this further, please contact us directly so we can look into this for you.
I ordered glasses two months ago. Still nothing. I wish I would've ordered from another company
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
You all never refunded me. I reached out multiple times and the item stated it had been returned to your warehouse. I then had to go through my credit card company.
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
I ordered contacts at a great price & shipping was quick; customer service is on point. Thanks.
It was excellent! I found my frame that I love. I had to get bifocals and was a little hesitant but my favorite frame was available and my glasses are so nice.
Reordering contacts takes about 15 seconds, once you have purchased them once before.
So i placed an order for eyeglasses, price was good on these designer Gucci frames. Was super excited. After about a week I noticed no updates on my order, so I reached out and discovered they were on backorder. OK, no biggie, they told me about a week or so. That time passes and fast forward it turned into 3 weeks... long story short I finally get the glasses and they look great, TX feels good, but the right lens is wiggling in the frame like it could pop out any moment. I wrote back saying I need these fixed, they agreed so I sent them back. I kid you not they just held on to them for a week and mailed them right back. PMO so bad. Would really have to give more thought to ever ordering from here again.
Hi there,
Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com.
We look forward to hearing from you shortly!
Having received an incorrect prescription we had to wait until they received it back, before they would ship the correct lens. We were charged an additional amount and the correct lens were shipped.
Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
Spent nearly a 3 months waiting for prescription glasses and when they finally arrived, I took then to my eye Dr who showed me how the glasses were all WRONG. I inputted the script correctly but received a utterly useless pair of 800 dollar glasses. That's what I get for not doing my research i guess. Should I mention that I attempted to cancel my order after 2 months of waiting and they denied my return? Fail.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
I ordered Meta Ai glasses they took 2 months to arrive. When they did arrive they were not the correct prescription and not even what I ordered when I ordered the same pair using Lens Crafters I got those in 1 week and it came with an authentication card so I'm guessing since the ones from EZ contacts were fakes.
So easy to order. The prices are amazing. The delivery is very quick. An all around great shopping experience.
Keep checking my order & it's not even sent within the first 3 weeks
Dear Michael,
Thank you so much for your valuable feedback! We truly appreciate you bringing your concerns to our attention and want to sincerely apologize for any inconvenience you may have faced with your order.
As you may know, your order required some customization in our lab. We want to clarify that, as noted on our website, this customization process can lead to a delay in shipment. We’re happy to inform you that your order was dispatched on April 4th, which is less than two weeks after you placed it.
We fully understand that any delay can be frustrating, and we genuinely regret any inconvenience this has caused. Your input is extremely important to us, and we will certainly take it into account as we strive to improve our services.
Thank you for your understanding and patience. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
We thought to try buying on-line instead of through our optometrist to save a lot of money. So price is excellent, almost half and it arrived fast and nicely packaged but sadly they are way thinner and flimsy than the one we get through the doctor. Not sure why.
Greetings Alana,
Thank you so much for sharing your feedback. I truly apologize that the contacts didn't meet your expectations regarding quality. This is quite unusual for us, as we source our contacts directly from the manufacturer. Your input is incredibly valuable, and it helps us to enhance our products. If you have any concerns or need assistance, please don’t hesitate to reach out to our customer service team. We are more than happy to help!
Pedi un armazon y quede muy contenta con la calidad y el envío demoro solo tres días quedé muy satisfecha con mi compra le doy 5 estrellas.
Ordering was easy and the product is affordable. I think the time for shipping the product out could be a little shorter but otherwise we are pleased with EZ contacts and will use it again.
The product is good, the description could be a bit better. I use the product
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the intrusive advertising you've encountered after your recent Maui Jim purchase. This is certainly not the experience we intend for our customers, and we understand your frustration.
We are actively investigating this issue as it is not reflective of our standard practices. We are committed to ensuring your privacy and a positive online experience.
Please contact us directly so we can address this immediately and prevent any recurrence.
Thank you for bringing this to our attention.