EZContacts

Great price and very fast shipping. I did receive what was advertised. I will shop again here.

If you request for a minimum of 100 chars to fill out in the review, many will skip giving their review.

It's been 2 weeks since my order, and it still hasn't shipped. You can, however, chat with support, and the person I chatted with, Daryl Grimes, applied expedited shipping at no additional cost and applied a promotion code that was currently active. Hoping the shipping is sent soon, as I'm essentially out of contacts.

I had to sit on hold for minimum 40 minutes several times to find out why it was taking so long to receive my glasses.
They were ordered in August and finally received in October. Not once did I receive any answer other than, its still at the lab. Not a pleasant experience.

Ordered my contacts June 6th and have called 3 times to hear them promise they will be there any day now. Called again today and they haven't even shipped! No email or anything to tell me of a delay. I would give 0 stars If I could. Don't recommend ordering anything from here

Unacceptable. Though ordering was easy, that's just a give in nowadays with any online shopping. So they get no extra points for doing the basic. The service is $#*!ing terrible because I keep getting the runaround. I ordered Jan 22 and have still not even had my order shipped. So I will be asking for a full refund.

For this price I rock different burberry glasses with every outfit. Super affordable, came in brand new OG box with all the right labels and accessories (made it italy) etc. I love my glasses, I was weary they'd be fake or cheap or not the correct prescription but they really got that down. For sure buying more. Although they did take longer than the 5-7 business days they advertised... Thats the only con.

Galvin was so helpful! I was asking a specific color that i wanted but sadly it is discontinued :( he explain me the refund policy and offer me other models. Thank you for your great service. For sure will make my first order with ezcontacts

Ordered June 4. Was told order is delayed until June 18. By June 29, no word. Logged in, order still in the processing phase. Contacted the company. Instead of a response, I got this review request. Free shipping and advertising quick turn around times only works when they decide to ship the product.

Ordered Prada sunglasses for my wife, week later contacted to aske why there is no updates on my order. Was told that they don't have it in stock and I need to wait 2-3 weeks. After waiting for another 2 weeks contacted them again and got same copy paste message back. Scam. Not issuing refund on request. Not sure how stores like that even exists today?

My husband and I ordered 2 pairs of glasses each on July 22. Today is August 15 and we only received 1 pair out of 4. The site says allow 3-5 days to make prescription glasses. It's been 3 weeks so far and we are still missing most part of our order.
Somewhat disappointing..

It took over to weeks to receive my communication. They took the money right away, and after calling several times finally shipped 20 days after collecting payment. Customer service offered no help as to what the problem was. Received my glasses, which were not thinned as I had payed for, and their return policy left few options that would come close to making me "whole" again. Poor communication and TERRIBLE return policy! Stuck with glass an inch thick that I can't wear in public...

Ordered some frames with prescription lenses, still haven't received them and it's been over a month. Customer service said they would upgrade shipping when the order was ready (frames had to be shipped from Italy because they were out of stock), glasses were shipped last week with the worst class of shipping possible. Should be here in another 5 days... terrible company. Don't fall for the good deals.

Stupid me... I should have read all the reviews first before purchasing from this company. Pretty much what everyone else says happened to me. Took a month to receive my contact lens. They gave the typical line that they were out stock despite the fact that their site said in stock. They charged my card right away. I then returned half my order due to my prescription changing a bit. Now, a month after they received my returned contacts, they have yet to refund my money. Same old lies and excuses... we're backed up with returns, we processed your refund last week and it's your credit card company fault. Do not believe all the fake reviews, you will get screwed and lied to repeatedly.

Ordered glasses the middle of March and credit card was charged immediately. Received one email saying it would be 4 weeks. After 4 weeks tried contacting company for delivery date. No response to multiple emails, calling was a joke. Waited on hold over 1 hour to go back to the end of the line. Glasses arrived 2 weeks later. Like I said, ok if you don't mind paying first and waiting 6 uneasy weeks for delivery with no follow up communication. Almost cancelled the payment before the glasses arrived. Not a good business model. Would not order from them again.

Great website, good up front phone support,--- but when it came to operationally delivering it was a completely different story every step of the way until the much belated delivery made it to my home- then once finally received the glass roughly 2 mos instead of the 1 week originally suggested- and a couple calls to customer service in between -- finally received glasses and they were warped/bent significantly! Hard to believe someone would even put into a box and ship- took to eye glass place they did best to bend into shape still not very straight-

My glasses arrived exactly as promised, the lenses are the thinnest I've ever had (1.74 high index lens). I was called by an optician in case I had any questions about my prescription (I didn't, so I did not return the call) and I received an email when my glasses shipped. This is the first time I had made such an important, partially non-refundable purchase online, but the experience was a good one. You will have to find somewhere to adjust your glasses for you once you get them, it would be nice if there were somewhere I could go to do that (a small fee would be fine) without feeling like I'm tricking a local place into thinking I bought the glasses there. But that will be a problem with any online eyeglass vendor.

I found the glasses I liked at my eye doctor's office and then purchased them from the website for about half the price. My head is pretty small, so I'll have to go in to get frames adjusted a bit, but other than that it turned out great.

I contacted customer service to make a change and 2 weeks later finally got an answer that it´s too late now. Well you don´t say?!?! Also no try to make it up to me.
Frames were cheap but eyeglass lenses were way too expensive for the poor quality

I found these guys by searching the web. I had a terrible experience with LensCrafters and vowed never to order there or step in that store after my recent eye exam. I give EZ contacts a 4 instead of a 5 because they could have been a bit more proactive with follow up. It took me over 14 days to get my glasses. I had to call 2 times to follow up myself. To find out that the order was just sent to production for the lens. If an email was sent alerting me of each process would have been a bit better. But every business has room for improvement. And hopefully this review helps the company work towards making small but beneficial improvements. However, my glasses look fantastic! My lenses are crisp and clear and no imperfections. I really love the quality of work from these guys and will with no doubt recommend them and order again!

Also, their customer service reps are all great! Very polite and eager to assist! Customer friendly and focused makes them top notch!

Buyer beware! Do not order anything from EZCONTACTS. I placed an order two and a half weeks ago for one box of contacts. It still has not shipped. All they provide are excuses. You're better off buying from a brick and mortar store than dealing with these morons.

I was so certain the first nightmare experience with ezcontacts.com had to be a fluke that I did something really stupid and ordered again. It's now almost three weeks later and... again, of course... no contacts. They state that if they cannot process your order within 24 hours they will let you know. This is, of course, a lie. Didn't happen either time. Have been back and forth with customer service - absolutely useless. More b. S. lies. I'm scheduled to travel in a week and I will run out of contacts.
Never, never, never again for a few bucks savings.

After waiting a month to get frames, they arrived with wrong lenses. They wanted me to pay for return shipping even though they had incorrectly fulfilled my order. Finally I got a return label from them, sent back and now 2 weeks later they still haven't began replacing the correct lenses. By the time I do receive them it will be almost 2 months of waiting. I ordered lenses as they were a "ship in 1-2" day item. Very slow fulfillment time. Poo communication. Customer service agents were as helpful as they could be given the situation. But if they are going to have such severe shipping/stocking issues they should communicate with customer.

Glasses took almost a month, sent my glasses back and the return process is now taking a month. Which I might be more patient if they advertised accurate time frames. Impossible to reach customer service. Wish I could give less than one star.