Overview
EZContacts has a rating of 3.5 stars from 6,408 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great experience, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
I received my package damaged, pre opened, all I received was a box with a mirror and invoice. I reached out to your customer service department via your website. I never received a response. I sent an email and it took over 6 days to get a response. I called 3 different times and waited over 40 minutes each time. I ended up hanging up because no one ever answered the phone. After your company finally responded to my email over 6 days later. It still took over about 2 weeks to get a resolution. I had to file an affidavit and your company had the audacity to ask me to pay for expedited shipping for the replacement after all the inconvenience, lack of response and all the nonsense I had to deal with. It was ridiculous. I will never purchase from your company again and make sure everyone I know, goes elsewhere to purchase whatever they may need.
Website was easy to navigate and no annoying data entry issues. And prices were good.
The glasses were not right the first time, the lenses were clearly sticking out as if they were going to pop out. Had to send classes back, which took another 2 or 3 weeks to resolve. Should have done it correctly the first time. Once received the glasses, they were fine.
I ordered contacts which showed that they were in stock it was three weeks later that they shipped i had contacted EZcontacts twice before they shipped was told they had not cot the contacts from there factory or wherever yet so it took very close a month to get the contacts to me i fill that this was very poor service and probably will not order my next contacts from EZcontacts..
Hi John,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in shipping your contacts and for any frustration caused by this experience.
While our website reflects in-stock status based on current availability, occasional delays can occur if our suppliers are unable to fulfill orders promptly. We understand this situation did not meet your expectations, and we regret any inconvenience it caused.
We’re glad to hear that our team was polite and communicative, but we take your concerns seriously and are committed to providing clear and accurate updates to our customers. Your feedback highlights areas where we can improve, and we’ll continue working to ensure a smoother process moving forward.
We hope to have the opportunity to serve you again in the future and restore your confidence in us.
My prescription changed so I wanted to exchange a fully unopened package to the correct one. I was told to order the new one and send the old one back for a full refund BUT no one ever told me that you would charge me $10 for mailing the old one back using your return label! I wrote to you and asked why and no one has replied to my email. I called and was basically told "sucks to be you". Not a happy camper right now :(
Hi Maija,
Thank you for your review. We’re truly sorry to hear about your experience, and we understand your frustration. We would like to look into this further and address your concerns about the return process and the $10 charge for the return shipping. It’s important to us that our customers are fully informed about all aspects of their transactions, and we apologize if this was not clearly communicated to you.
Please email us at help@ezcontacts.com with your order details so we can investigate this matter further and provide a resolution. We strive to offer better service, and we would like to make this right for you.
Thank you for bringing this to our attention. We look forward to hearing from you and resolving the issue as quickly as possible.
Love these RayBans. They're my favorite. Always order from this place: quick delivery, reasonable price. Thank you!
Spent nearly a 3 months waiting for prescription glasses and when they finally arrived, I took then to my eye Dr who showed me how the glasses were all WRONG. I inputted the script correctly but received a utterly useless pair of 800 dollar glasses. That's what I get for not doing my research i guess. Should I mention that I attempted to cancel my order after 2 months of waiting and they denied my return? Fail.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
First of all, you can't reach anyone for service. They sent the wrong contacts after I waited for several weeks to get them then only replaced one box. I have disputed the charge for the second box. I will not order contacts on line again. I'll get them from my optometrist. Too much frustration dealing with this company.
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced.
We understand how important it is to receive the correct order, and as part of addressing the issue, we exchanged the incorrect box for the correct one. If there’s still an outstanding concern with your second box, please don’t hesitate to contact us directly at help@ezcontacts.com so we can ensure this is fully resolved for you.
Your experience is not reflective of the service we aim to provide, and we are committed to improving to avoid similar issues in the future. We value your feedback and the opportunity to make things right.
I received the wrong contact lenses. I returned them but have still not received one of the replacements.
Hi Shana,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
My glasses had extended lead times with no updates or response to my questions. My glasses should have been shipped out previous to their company shutdown for an entire week. Tracking was incorrect multiple times. It's unfortunate, so I'll be taking my business elsewhere.
Hi Forrest,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
In past 6 months, I purchased 2 pairs of RayBan sunglasses. Items were shipped quickly and well packaged at terrific discount. Shipping info was kept updated to track arrival. Very satisfied customer.
They had the best price I could find. Far below anyone else. I was glad I was able to find an online retailer to sell me these without going through multiple steps at my local dispenser.
My sunglasses were just as ordered, a beautiful pair of stingray Maui Jims to replace a pair I lost. Excellent service, shipping was fast and I have been wearing them everyday that I can.
If you order your contacts and you try one on and they do not work, you just wasted your monies. They do not accept returns. Thought I would save monies but ended up ordering from my eye doctor. I just wasted $70.
Hi Anita,
Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
I wish I received as many order updates as I do marketing emails from EZ. This is my second time ordering from you. Both times, the Order to Shipment time was longer than average. This time, however, now going on 3 weeks and still not shipped. As this is a Christmas present, I am worried it will not arrive by Christmas and I ordered it end of November.
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
EZ-Contacts is my place to go for Mayo Jim's & Costa Del Mar Sunglasses. I tend to wear the best in sunglasses as I am legally blind in one eye, so I have always needed great sunglasses & EZ Contacts does not let me down in variety of sunglasses & prices.
The contacts aren't lasting a day. They won't go back into my eye the next morning. Then they either tear in my eye, or while I try to get them to stay in my eyes. These are monthlies. They don't make it 24 hours.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
I'm very satisfied at being able to find my contact lenses at a reasonable price. My opthamologist was charging quite a bit more, but I guess his time is worth a lot for ordering the lenses for me.
I did have to wait a few weeks because my brand and Rx is apparently not kept in stock but customer service was very helpful. Will definitely order again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adriana,
Thank you for your review. We sincerely apologize for the inconvenience and frustration you experienced with your recent order. We understand how upsetting it can be to receive a damaged package, and we regret the delays and lack of communication you encountered during the resolution process.
Please know that we had to follow our claims policy and process, which is why we required an affidavit to move forward with the claim. We completely understand your frustration, and we truly wish the situation had been handled more efficiently and swiftly.
As for the expedited shipping charge, we always aim to ensure a smooth and convenient experience for our customers. We will take your feedback into account to improve our process and prevent similar issues in the future.
We genuinely value your feedback and hope that you will reconsider us in the future. Should you have any further concerns, we are always here to help.