On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,615 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
We monitor reviews for authenticity
Excellent selection of Eyewear. Quick checkout and shipping! Thank you for the seamless transaction and customer service.
I ordered sunglasses for a gift so ordered well in advance to make sure they arrived in time. To my delight they arrived in the mail the next week!
Thank you for no hassle return, great product. Really liked the fit and try the Glasses
I've purchased 3 pairs of glasses from this company, two different times. The first time, a there was a loose lens upon arrival. I got out my glass repair kit to tighten it up only to find that the screw was stripped, and it was as tight as it could be. So, they knew the lens was loose, tried to tighten it, realized the lens was too small, and went ahead and sent it with a stripped screw and a too small lens. With the second order I had 1 tom ford and 2 persol. One of the persol, titanium - super cool glasses... again, problems with the screws. I've had the glasses a few weeks, and the lens screws have fallen out on both sides. Last week, one of my lenses fell out in front of a customer. Shipping, same day or next day is not real. Plan on 6 weeks, to be safe. So, while I appreciate the discount pricing, there have been some problems.
My order was delivered accurately and efficiently - thank you for carrying my prescription daily disposable contact lens
After looking a 10 different sites we were able to get our best deal on our contacts!
No hidden $200 process fees or other
Sneaky charges!
I'm a frequently returning customer. I purchase sunglasses and prescription eyeglasses at affordable prices. Returns are easy and shipping is pretty fast!
Just as described, original Maui's! Shipped quickly as promised. Overall Great experience as always! I 'll be back😎
I ordered 2 pair of sunglasses and paid for both. I received one pair shortly after placing the order but have not received the second pair in months. It keeps saying it's in NY warehouse. I'd like the glasses or refund as soon as possible please. No updates either, I'm the one who has to be checking.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
The Accuvue Oasis contact lens I received were not of the quality expected. Flimsy, hard to get in and not lasting very long, which is not my normal experience with them. Makes me think they were on your self for a long time
Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
Great site to purchase contacts Easy to navigate website and contacts arrived quickly
It's my go to place for glasses. I've been ordering glasses there for years. Highly recommend!
The only con was the case was detaching but a little bit of glue will do the trick.
My experience was fast and easy! Will not go anywhere else!
Bought some Maui Jim sunglasses, they are great, price was good. NOW my laptop screen is constantly and unrelently BLOCKED with LARGE adds for EZContacts. Over the top, Too Much. So anoying. Probably won't purchase from EZ again, just hoping your AI will will forget my contact info...
We sincerely apologize for the intrusive advertising you've encountered after your recent Maui Jim purchase. This is certainly not the experience we intend for our customers, and we understand your frustration.
We are actively investigating this issue as it is not reflective of our standard practices. We are committed to ensuring your privacy and a positive online experience.
Please contact us directly so we can address this immediately and prevent any recurrence.
Thank you for bringing this to our attention.
They causes me a very severe eye infection
I am beeing seeing by Scott Eye care Dr Ryan Cazares
Phone *******260
Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
I found a pair of glasses, locally, that I fell in love with. The company did up a price for me to include my prescription and add one I wanted. With their 30% off lenses promotion, the total was north of $1,200.00! I could not even fathom paying that kind of money for glasses! My husband offered to pay for them and the answer was a clear NO! I was disappointed and got online that evening to see if I could get that exact pair for a price I could afford! Lo and behold, EZContacts had the frames at less than 1/2 off! I ordered them and my lenses for an amazing price. Total less than half as much as the local optical store wanted with their "sale" promotion!
Apparently, one of the sunglasses I ordered from EZC was discontinued. Which in and of itself is no big deal. However, I had to call several times over six weeks later to totally clarify our financial interaction completely. They never let me know via, email Snell mail, phone message, text message, et cetera. They just kept my money. If I had not kept up with the order I would never have gotten my money, That is simply unacceptable.
We sincerely apologize for the frustrating experience you had with your recent order and refund. It's unacceptable that you weren't notified about the discontinued sunglasses and that you had to repeatedly follow up to clarify the financial details and receive your refund. We also regret that our representative was not as helpful or courteous as they should have been, and that the refund process is taking an unacceptably long time.
This is not the standard of service we aim to provide, and we understand your disappointment. We are investigating why you weren't informed about the discontinued item, why your money was held without communication, and why the refund process has been so protracted. We are also addressing your feedback regarding the representative's demeanor.
We want to make this right. If you'd like to discuss this further, please contact us directly so we can look into this for you.
I ordered glasses two months ago. Still nothing. I wish I would've ordered from another company
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
You all never refunded me. I reached out multiple times and the item stated it had been returned to your warehouse. I then had to go through my credit card company.
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the repeated issues you've experienced with your orders. That’s incredibly frustrating, and we completely understand your disappointment—especially when you’ve given us multiple opportunities to get it right.
All of our eyewear goes through a quality control process before it’s securely packaged for shipment, so we sincerely apologize that your orders did not meet those standards. It’s clear we fell short in both product quality and timely delivery, and we regret the inconvenience this has caused you.
We would be happy to take back the defective glasses for a full refund or exchange—whichever you prefer—and we’ll cover the return shipping. Please email us at help@ezcontacts.com so we can assist with the next steps.
We also appreciate your kind words about the representative you spoke with, and while we’re glad the gesture was acknowledged, we understand that it may not have gone far enough to make up for the delays and defects you experienced.
Again, we’re very sorry for the trouble and appreciate your continued patience. We hope to make this right for you and look forward to assisting further.