EZContactsReviews 2,040

This is the worst company ever. I ordered a pair of Persols prescription glasses and after I waited a month they arrived to me all scratched and banged up. When I reached out to see if they would be able to give me a partial refund and send a new pair - they told me that I need to send back the defective pair they would then send me a new pair. When I made a comment about why they needed the defective pair, the CS associate noted that the pair sent back will then be sent to someone else. DO NOT BUY HERE!

The ordering process was super easy and the prices were great! The contacts are just as they should be - accurate and name brand. I have to knock off a star for shipping. I was in a rush to receive my order so I paid for one day shipping. I was hopeful that the order would make it out of the warehouse on the same day that I ordered, but it was shipped the day after I placed my order. Not a huge deal. The package did not arrive until the 3rd day after I received the notification that it had shipped. It took 4 days to be delivered from the time I placed the order. There were no issues with my order or prescription. This is not one day shipping. EZ Contacts needs to work with a carrier that can deliver on the promise of one day shipping or not offer it at a premium price. I would recommend EZ Contacts, but stick with standard shipping.

I paid weeks ago. They start sending me all these emails, to solicit my business. Meanwhile, they've have never filled my order. They gave me the incorrect tracking number. There is no activity. They give you the runaround when you call. I want my $300 back. You will be hearing from me. It's not over you crooks. I have been contacted by and *, I've been sent a fake link, showing my item was delivered, which is a lie. Do not buy from EZ Contacts, they are SHADY!

*Personal information redacted by admin

I ordered a pair of glasses on March 15, and one month later my glasses have still not even shipped. My glasses were promised to ship in 3-5 days, so after a week of tracking, I called. I was told that it would arrive in less a week, so I called again after no updates. I was then told that my glasses were still in the manufacturer, and that it would not come in a while. I was coerced into buying another pair while I waited, and promised in would deliver in 3 business days. I agreed, and the next week it did not arrive. I tried to call customer service once more, but they said they were on holiday. At this point I have wasted about $200 and a month of my time. I am going to cancel both of my orders, and I would not this company to anyone. Get your glasses anywhere.

Worst customer service. There no hassle return is the biggest night mare. They charge you to return product plus if you had a discount on order the screw you out of that even if you had multiple items on order. I suggest finding a reputable company that wants to work with you. Took me almost 6 weeks to get first set of glasses

I purchased Prada sunglasses thinking this site was legit, but they are fake. Confirmed fake by Prada.

I placed my order on Feb 4. My contacts apparently haven't even gotten to EZConacts, let alone have shipped to me, and I didn't know this was an issue. I had to reach out to understand what the f*** was happening. I even paid extra for faster shipping. I've been stuck wearing glasses with an old prescription for weeks. IT'S A JOKE.

PS - Yes, my prescription has been verified. I ordered the exact same contacts with a brand new prescription that they verified in September 2022.

I am an old fashioned guy. I had broken my Sun Glasses. You were the ones that have that same model.

Ordered my prescription glasses on 12/31/22 for $362. These frames were in stock and according to their website would ship within 3-5 days. I have emailed them 3 times now and the response is always the same. Supply chain delays...another 1-2 weeks...sorry for the delay. It's now 6 weeks and still has not shipped and still no updates. I wish I had read all these reviews before ordering from this company. One would think that their customer service reps would get tired of sending excuses and apologies. Lord knows I wouldn't continue to work for a company that can only offer lip service. I'm dangerously close to canceling my order and contacting Consumer Affairs.

I placed my order on 12/18/2022.

It still has not shipped and it is now 2/1/2023. I cannot get a response from anyone, everyone ignored my emails, they dont take phone calls at all...

This company is awful I never thought I could hate an eyewear company but these guys are so scummy and lie and have treated me awfully...

50 days and my order still has not shipped and they keep messing up every single part of the transaction.

They refused to cancel my order, didn't tell me about the delay, ignore requests to speak to management.

I have never been treated so poorly by a company. I encourage you to NEVER spend your money with EZCONTACTS.

They have proven to be scummy, lie, and not care about the customer at all.

Any savings you might get from EZCONTACTS is destroyed by how awful of a company they are.

All requests to speak to a manager have been ignored.

My BBB complaint is also going ignored by Olivia Miller ----

* at ezcontacts.com has ignored over 20 emails asking to speak to a manager.

Other staff are incompetent and unable to help with simple inquires.

I am taken back and amazed at how awful this experience has been.

I now think higher of comcast and at&t after having dealt with such scummy tactits and border line illegal treatment of consumers.

NEVER AGAIN will i buy from EZCONTACTS.

Please go anywhere else. Other providers online are just a little more expensive but treat you much better than this.

*Personal information redacted by admin

I LOVE EZContacts and tell Everyone I know about them. They haveGreat prices & Fast shipping! Great styles of glasses too! Thanks EZ Contacts!

Website was easy to use, accurate and available types of lenses for my specific prescription which many big box stores couldn't offer. Super fast shipping of custom order doesn't get much better! A+++

Inadequate client service My order for shades was placed on 12/21/2022, but I haven't received it. When I try to contact them, they simply reply that my order will arrive in 1-2 weeks. Initially, they told me that it would arrive between 18-23 January 2023, but when I mailed them on 19th Jan, they said I would receive it after 1-2 weeks. They don't have appropriate customer service, which was the worst experience I also had with them. They lack the essential customer service skills.

I ordered glasses in November and still haven't received them 1.5 months later. They keep telling me they're "in the lab" (for weeks and weeks now)... I've asked to cancel the order, but they "can't" because they're "in the lab"! I've emailed them every day (they tell me they're "in the lab"). I am calling them everyday (they don't pick up the phone). I want my money back!

I've verified the frame I ordered is not discontinued and available from the manufacturer. However, on their site it shows as not in stock. Why? Probably because they're selling knock-offs.

Even so... let me cancel my order!

I received wrong frame 20 days after the purchase (paid on 11/25/2022 and received on 12/14/2022) So you sent the wrong product on December 6,2022, 10:25 after 11 days, that I paid and you promised to ship it the same day if the purchase is made before 2PM. I don't know how you do business like that and how you treat your customers. And now I've been waiting an extra 19 days to get your answer like it's my fault? This is the worst company I have ever seen.