• EZContacts

2021 CUSTOMER CHOICE AWARD

EZContacts

Overview

EZContacts has a rating of 3.5 stars from 6,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great experience, and live chat. EZContacts ranks 2nd among Contact Lenses sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 71.9%
Positive
100
Neutral
2
Negative
37
162
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How would you rate EZContacts?
Top Positive Review

“Cost”

Deborah S.
9/11/24

These days shopping for the best price is "ultimate". Quality...you just have to trust. So far...I have been satisfied. Cost has risen enormously. Hidden fees? This is a popular one for ALL of the contact lens companies... Availability? I have not run into issues here. Shipping time has been reliable, I'm good here.

Top Critical Review

“2 months and still waiting”

Denny o.
9/10/24

I ordered a pair of sunglasses on 6/20 and I'm still waiting for it. They told me a week after I ordered it that the shipment would be delayed 2-3 weeks. It's now been over 10 weeks since I placed the order and they won't even respond to my emails asking for an update.

Reviews (6,124)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1574) contact lenses (101) daryl grimes (93) credit card (107) prescription glasses (161) prescription sunglasses (98) eye doctor (74) galvin fein (52) order status (55)
Thumbnail of user dennyo18
California
1 review
0 helpful votes
  • Send Message
September 10th, 2024
• Updated review

I ordered a pair of sunglasses on 6/20 and I'm still waiting for it. They told me a week after I ordered it that the shipment would be delayed 2-3 weeks. It's now been over 10 weeks since I placed the order and they won't even respond to my emails asking for an update.

Service
Value
Shipping
Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi Denny,

Thank you for your feedback. We're sorry to hear about the delay in your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.

In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.

Thank you for your understanding, and we hope you have a wonderful day.

Still waiting for my order
August 28th, 2024
Verified purchase
• Previous review

It's been two months since I placed my order and I haven't received my sunglasses. They said it was delayed but it's now 3 weeks beyond that delayed delivery date. I've inquired 3 in the last 3 weeks with no response

Thumbnail of user marcellam117
Nevada
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

I'm on my second pair that I received from EZ. Although it is the same brand I have used for years, I am experiencing some unfamiliar issues. My first right eye contact tore and I didn't realize until I took it out. That's never happened before. I skipped a day of wear and then tried a new one and it seemed very fuzzy in my vision and uncomfortable 🥲 kinda weird feeling. I am afraid to put them in again because my eye was feeling a bit stingy and I can't use eye drops. I do t want to damage my eye.

Reason I chose this business:

For a better price and quick turnaround

Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi Marcella,
Thank you for your feedback. We're sorry to hear about the issues you experienced with your contact lenses. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.

In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.

Thank you for your understanding, and we hope you have a wonderful day.

Thumbnail of user deborahs3531
Michigan
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

These days shopping for the best price is "ultimate". Quality...you just have to trust. So far...I have been satisfied. Cost has risen enormously.
Hidden fees? This is a popular one for ALL of the contact lens companies...
Availability? I have not run into issues here.
Shipping time has been reliable, I'm good here.

Thumbnail of user jans1187
Massachusetts
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The sunglasses were so cheap of material it is hard to believe Carrera would actually offer something like that for couple of hundreds of dollars. Rather believe it was a fake one. The box was stained. Overall I paid 10 bucks returning fee for a really bad shopping experience.

Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi Jan,

Thanks for reaching out to us and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. Branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity.

That being said, if it appears that the glasses you received are defective in any way, please email us at help@ezcontacts.com with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.

We apologize for the inconvenience and look forward to hearing from you shortly.

Thumbnail of user stephaniey819
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I order my contacts from EZ and they are always shipped in a timely manner. I ordered some sunglasses that were back ordered 7-10 days. Unfortunately the manufacturer couldn't fill their order and I had to cancel. My refund was credited promptly.

Unfortunately, I had ordered some sunglasses, but the manufacturer ended up discontinuing that line. EZ tried hard to fill the order, but eventually, I had to cancel, then order from another source. They were very responsive, however, when I had questions whether or not they had heard from the manufacturer about the upcoming ship date.

Reason I chose this business:

Transparent fees

Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Dear Stephanie,

Thank you for your thoughtful review. We're glad to hear that your experience with ordering contacts has been positive and that our team was responsive regarding your sunglasses order. We understand how disappointing it can be when an item is discontinued, and we appreciate your patience during this process.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We hope to serve you again soon!

Thumbnail of user williamp4047
Colorado
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

It took quite a while for me to realize -- I haven't bought glasses for 50+ years, only contacts -- that the glassed I received did not have the 66 millimeter center-to-center width that I ordered. When I finally measured them, they are only 60 mm. This puts my pupils considerably off-center from the center of the lenses, causing some fish-eye type distortion. Not happy about it! Other than that, I really like the quality of the glasses.

Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi William,

Thank you for your review and bringing this to our attention. We’re sorry to hear that the PD of your glasses wasn’t as specified, leading to discomfort.

We understand how important it is for your glasses to match your prescription accurately. To address this, we offer a free redo of your prescription glasses within 30 days of purchase. If you’d like to take advantage of this, please let us know, and we’ll be happy to assist you with the adjustment.

We’re pleased to hear that you like the quality of the glasses otherwise and appreciate your feedback. We’re here to ensure you get the best possible fit and vision experience.

Thumbnail of user janea801
California
1 review
0 helpful votes
  • Send Message
August 16th, 2024
Verified purchase

I had an excellent experience working with EZContacts. They offered great, low pricing for contacts and shipping. My order was shipped in a very strong/secure box so that the contacts arrived in excellent condition. Great communication from order to delivery. This is a very easy 5-Star rating!

Thumbnail of user josephm4863
New York
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I am very pleased with my experience here. The ordering process was easy and the staff was friendly and helpful when I called to inquire about my order. The glasses are very nice and the script is perfect. I would highly recommend this site and will be a repeat customer. Thank you!

Thumbnail of user lesleyc249
California
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Very happy with my purchase from EZContacts. From submitting my prescription for contacts, to receiving my contacts, went very smoothly and quickly. Would highly recommend ordering from EZ contacts.

Thumbnail of user marthab1440
Alabama
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

They are very light, which is something I look for in sunglasses.
But I realized that one of the plastics where it is held on the nose is loose as it is not adjusted, like the one on one side is adjusted and the other is almost coming off the sunglasses and I am afraid that it will come loose and get lost, I need to change them For others, both sides are good and not defective, one side is good and the other side is loose. Since they are expensive so that they are also poorly made and do not last a month with them. I only have a couple of days and I didn't realize that the sunglasses were defective.

Service
Value
Shipping
Returns
Quality
Thumbnail of user manuelm750
California
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

Did it on weekend so took longer normal everything was just make sure that you have all your info and frame size is what you want.

Thumbnail of user davidg7359
Virginia
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

As easy as can be, if I made this any longer I will have spent more time doing this than ordering my daughters glasses!

Reason I chose this business:

Felt like EZContacts chose me!

Thumbnail of user anthonyl875
Virginia
2 reviews
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

I kept getting requests for a review before I received the items. Now that I've received the items, I'm happy to say, the delivery was fine -items securely packed & exactly what I ordered, at a reasonable price.

Thumbnail of user rogers1575
Washington
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

My experience was great. It was very easy and my contacts arrived within a week of when I placed the order.

Thumbnail of user sammiel46
Virginia
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

I love the ease in ordering. The free shipping was a plus. I love my dailies! Fast delivery was great! I have used the other guys and was disappointed in delivery delays and price. I have used EZ contacts for over a year and i love this company. Keep up the good work.

Thumbnail of user alphonzob3
District of Columbia
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Appreciative, thankful, grateful, fortunate, emotional, excited, anxious to get my lens prescription, filled and installed in my new eyeglass frames.

Thumbnail of user jeromeyb
Missouri
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

This was a wonderful choice in choosing EZContacts for this pair of sunglasses. I would have over spent at other sites and there delivery was faster than expected. Very happy.

Thumbnail of user stephenl1827
Ohio
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Fast ordering, shipping and item arrived on time. Was able to add prescription lenses to a Ray Ban frame at far less then buying direct or having it made by a local shop!

Thumbnail of user donnad2951
Texas
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Because my order wasn't in stock, it took several weeks to receive it. However, no complaints on the product itself.

Thumbnail of user lisab5732
Maryland
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Very fast ordering and free shipping. I thought the price for contacts were very good.

Thumbnail of user dh995
California
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I'm so excited every time I wear my Gucci glasses. I'm more excited about the price!

Thumbnail of user jennar222
Illinois
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Always very easy to buy contacts from this site. I never go anywhere else. They are great!

Reason I chose this business:

Ease of ordering, price and great customer service

Thumbnail of user garrettp116
Arizona
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Been using EZ contacts for awhile. Affordable, easy to order and good quality!

Thumbnail of user diegom314
California
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

The legs were a loose and didn't stick to my head.

Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi Diego,

Thank you for your review and for bringing this to our attention. We’re sorry to hear that the legs of your glasses are not fitting properly and are loose.

If this issue is within 30 days of your purchase, you can return the glasses for a full refund or exchange them for a different pair. Please reach out to us at help@ezcontacts.com to initiate the return or exchange process, and we’ll be happy to assist you.

Thank you for your understanding, and we look forward to resolving this for you.

Thumbnail of user sourabhk13
Texas
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

I highly recommend ezcontacts for quality products at an affordable price.

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Thumbnail of user joelf18
EZ C.
Typically responds within 4 days

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