Overview
EZContacts has a rating of 3.4 stars from 6,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great experience, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
They can't stand by their guarantees for processing and shipping times. The customer service agent basically said that I'm incompetent in using their website and then later said that the website is new and they are working out some bugs. The price was right but only if you don't care when anything arrives. I cancelled my order with no hesitation from their customer representative.
I received my prescription sunglasses and I am so disappointed to find out the prescription is incorrect. I have always ordered prescribed glasses online and never had a problem. Im even more upset about your exchange return policy that states I would have to pay for shipping and half of the lenses in order to get his resolved! I think its horrible customer service.
Overall, the service was good. I thought the amount of time it took to actually receive the sunglasses after ordering was inordinately long, and nothing during the process prepared me for that delay. Also, a more minor point, the lenses, supposed to be "gray/green" do not look green at all. So the classic tortoise shell with green lenses 'look' has not really been achieved.
I ordered these for my wife because she was having trouble finding local companies that did a good job. Really good prices, on both frames and lens! My wife says these glasses are the best she's gotten in the last few decades! The web site was very easy to use, and the end product is great!
Thank you!
I ordered my glasses at the end of November thinking it would take only a week ti be delivered (mind you that was what it said during check out), but after like 3-4 days i got a message saying it was delayed and wont be delivered until dec 25- january something.
Ordered a pair of prescription sunglasses and the lens coating began to disappear the first time they were cleaned. Takes an eternity to get a response from this company and there is no customer service. If you want to have something looked at, you need to complete a really long survey. Awful. Don't waste your time or money.
Glasses took much longer than expected to arrive. Reached out to customer service via direct message but no one was available to chat. Sent an email and next thing I know my glasses were expedited to me- almost like they forgot about my order but when I said something they tried to hurry and ship them. I dont think my glasses are the right Rx either. Cheaper than other sites but not sure if worth the headache.
I love their service I've been using them for a year now and they never disappoint. Thanks to Jayne today she was very helpful and patient with me and I appreciate her. EzContacts get right to the point Love it, will definitely recommend.
The frames and prediction lenses were great, and good value. However, it was 15 days between ordering and shipping. I felt like it was really a week longer then it should be, although there was never any obligation for EZ contacts to ship in that time frame.
Found my favorite Kate Spade frames. I've never tried to order prescription glasses on line and had to measure my pupil distance. Not sure how accurate I was. The glasses came with progressive lenses and it feels like the distance portion is too high on the lens so I wear the glasses low. In future I will order single vision only. The processing and delivery was longer than promised. Overall happy but learned some lessons. The prices were great.
Placed order 10/03/2022 it is now 10/14/2022 never received order and the funds have been deducted from my flex spending account in the amount of $305.09. Been calling since the order date to correct order but they have not answered any calls since 08/03/2022. Sent email and only received messages back saying, closed for Yom Kippur, then closed the following for something else. Now they're closed again until 10/19/2022. Can't speak to a human. Very frustrated. They are fraudulent.
Ordered June 25. Site states orders should be completed/shipped in 5-10 days. Followed up on day 10 when order still said processing. Advised order would ship July 7. Order didn't ship until July 14.
Would have been fine with the wait if the vendor had been more honest with the time they needed to build and ship the product for these glasses were badly needed for someone with poor eyesight.
The product itself was great though. Service was the only reason for lost points in this review. I would order again but with the expectation that everything takes a month to fulfill.
Dear Valued Customer:
We love hearing from you! Thank you for letting us know how we are doing. Please note that prescription orders may take a few days for processing. We take quality and perfection to the next level and we inspect all orders prior to shipping to insure accuracy. We're glad to hear that your order has arrived intact, and that everything turned out to be ok.
Sincerely,
Maybe I'm spoiled by Amazon, but I ordered my contact lenses 10 days ago and I finally called to see where thy are. After being left on hold for 30 minutes the customer rep told me my contacts have not been shipped to warehouse yet. They should be at the warehouse in another 2 - 3 business days, then they will be shipped to me. This is unacceptable. I will not be using EZContacts again.
Carla the service rep, did an excellent job at helping me with a return/exchange. She was knowledgeable about prescriptions and very professional. I have been very satisfied with the purchase.
Regards,
Sean T.
This was my first experience with EzContacts.com. I found the exact pair of Tom Ford sunglasses, that I was eyeing at Nordstrom, on sale for half the price. Plus I got a promo code for an additional 8% off for signing up for email. Shipping was free. My new sunglasses arrived by the end of the same week! EzContacts packaged them well and enclosed a free gift (tiny eyeglass screw driver and a cleaning cloth). I've already told others about my experience. A+
Ordered a pair of sunglasses on Friday. No email regarding delivery or shipment. They have my money though. Called up today and was told the glasses are back ordered.
Will take 2 weeks to get them. I will give them a chance but probably 1. And last time I will do business with them.
Took 3 weeks to get one of my two pairs of glasses I ordered, which ended up having an incorrect prescription, and 4 weeks to get my second pair.
With the first pair, I returned them, and I am still waiting almost 2 weeks later for them to process my return.
Their outsourced customer service is pathetic and of no real help. You have to call to get any kind of response. They've never returned a single email I've sent.
One customer service person was incredibly rude even and hung up when I called trying to follow up on my returns status.
Overall, it was a huge pain and regret ordering from this website. Sure their prices are competitive, but since they don't have anything in their inventory, they just order it, wait for it to get shipped to them, THEN they ship to you, your order will take weeks to actually arrive instead of the 5-7 days they claim. Also, if you require prescription lenses, it takes even longer, and their lenses are the cheapest, lowest quality.
Huge mistake!
No items. No customer service. Imagine that.
There are no items available in stock. However, the customers are not notified of this before the purchase. I have waited weeks for my contact lenses. Customer service is probably the worst I have experienced, making me wait 50 minutes each time, just to hang up on me 4 times. Online chat doesn't work either. Also my last representative just straight up hung up on me saying they don't have the item in stock and it isn't their fault.
Summary: no item in stock, takes the money, can't get into touch with customer service
Would be really helpful to provide estimated delivery date/range for the order up front. Two weeks with no change in order status from "ordered." Had to call customer service to learn that "frames are on order from supplier and it will take 5-7 days after receiving them before they will be ready for shipment."
Order took awhile due to being closed on Sept 24,25 and Oct 1,2. But over all satisfied. Only issue is the numbers engraved on lens is more noticeable than any lens I've had from other places. It's like a blurry speck. It's less noticeable now that I've got on use to it. Never na it existed on lens till I got this pair and goggles it. Apparently all glasses have them. Ordered my glasses on September 21st. Received them October 6th.
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- Brooklyn, NY, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback. We truly apologize to hear about your order experience. A customer service agent will contact you directly to further address your concerns.
Sincerely,