• FabKids

FabKids

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Overview

FabKids has a rating of 3.5 stars from 3,818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 8th among Subscription Shopping sites.

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Positive reviews (last 12 months): 57.2%
Positive
427
Neutral
31
Negative
288
99
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How would you rate FabKids?
Top Positive Review

“Almost great”

Amber G.
10/21/24

Honestly all but 1 of the 6 pairs ordered were great. One of the pairs sole was clearly offset. When I tried to carefully peel it up to reposition it, it tore up a piece of the underneath foam from where it was glued. Now it's repositioned but won't be comfortable due to this not being able to be removed. Like I said all other pairs were great, For member pricing that is. I would never pay the full prices for the shoes though. Just price them at membership prices for everyone and they would be 100%

Top Critical Review

“Very disappointing”

Dominique G.
10/1/24

This package is being delivered massively late. At least 2 weeks. Unfortunately my daughters birthday was ruined because of this experience because I was unable to afford other gifts and the only thing I was able to get her was these shoes which did not even come.

Reviews (3,818)

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Reviews that mention popular keywords

customer service (263) fab kids (162) kids love (98) credit card (39) store credit (26) vip membership (43) bank account (24) quality shoes (26)
Thumbnail of user daniellet690
Tennessee
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

I canceled my membership because of the third-party carrier. I was looking forward to going out with the kiddos but they didn't get their shoes in time. I'm disappointed because I've heard nothing but good things about this company.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Danielle,

Thank you for sharing your experience with the delivery of our package. We are sad to know that you canceled your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user allisonb601
New York
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

The material tends to be thinner and cheaper than similar products I purchase from target/old navy.
More so the new VIP program isn't worth it. Many of the products go on sale or can be purchased for less than what you paid for you VIP credit.
With this new change I'm trying to use up what I have so I can cancel.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Allison,

Thank you for sharing your experience with the items we offer and we are sad that you will be canceling your VIP account, We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jewelst5
Massachusetts
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I'm very happy with my purchase for my daughter. She loved everything I got her and fits well

Thumbnail of user leannr55
Minnesota
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

All items ever ordered are perfect! They have a nice selection for all ages. Love the deals.

Thumbnail of user rayev1
Washington
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

The size I ordered was too small. It was simple to find the return spot. No need for repackaging and as long as I had the original barcode on shoes, it was fast. The shipment of new pair took a few days longer than anticipated but when they arrived my child was excited to wear them! All worth it!

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Raye,

We desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user cristala18
New York
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Decepcionada al 100 entrega tarde servicio al cliente insastifactorio… no volvería a comprar y mucho menos recomendar

Thumbnail of user tesslynw
Oklahoma
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

The shoes are cute and the monthly membership seems like a good idea; but it's not worth the money. You will still end up paying extra each month for shoes you probably could have bought an identical pair of on Amazon for cheaper.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Tesslyn,

Thank you for taking the time to leave a review about the membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user lisas5936
Virginia
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

My twin granddaughters loved their outfits. They are on the top if your size range so idk
How much longer we will order. I used some credit from a returned order. Called for assistance and operator was very kind and helpful

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Lisa,

Thanks a lot for the shout-out! FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Thumbnail of user tippil1
Mississippi
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I bought my daughter 2 pairs of the slip on tennis shoes they were on sale or they had a special for 2 pairs it was under 20 for both.she wears them both to school. She said they are very comfortable.we will definitely be buying more shoes from yall. She loves fab kids shoes and she says she gives them ten stars…

Service
Value
Shipping
Returns
Quality
Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Tippi,

We are happy that your daughter loves the items you purchased from us. Rest assured that we will continue providing great and affordable products. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user samanthag975
Massachusetts
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I got my daughter the kitty light up sneakers which she LOVED and was so excited to have. Within the first day two straps of the Velcro just completely came off. She didn't rip them and was not rough with them and didn't even make it outside before they fell apart.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Samantha,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the quality of the items you got from. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user stephaniew2139
Texas
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Member credits should return to how they used to be - off the total, not pick and choose which single item to apply to as many are not worth $50. I will be discontinuing my membership for this reason. Scam artists.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Stephanie,

Thank you for sharing your experience with the VIP credits and we are sad that you are canceling your VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user andreag1300
California
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

My daughter has been using shoes for 3 weeks. After the second week, there was already a gap at the beginning. And already broken, the glitter is broken. Did $40 shoes last that long?! Only 2 weeks!
Very poor quality! I don't think I'll be ordering any more.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Andrea,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with product quality. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user kathyr520
Massachusetts
1 review
0 helpful votes
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June 18th, 2024
Verified purchase
• Updated review

Great deals - easy transaction - fast shipping - always a great experience and wonderful products

Fantastic Products and transaction
October 7th, 2020
Verified purchase
• Previous review

I'm happy with the quality of the products and the unique styles

Thumbnail of user noelled46
Florida
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

I have had good luck with the shoes, but the fit for most of the clothing is off. Most of the knit dresses and leggings are fine. I would consider them to be "fast fashion" aka average quality. The shoes are usually a good deal if you catch them on sale.

Beware of the automatic shopping credit. It is NOT a good deal for the consumer at all. You will have great difficulty finding anything that you feel benefits you (is really worth more than your automatic payment was). It is really a dangerous thing - because you eventually will forget to skip the month, so it's better to cancel as soon as possible and just re-join when it benefits you.

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Noelle,

We appreciate the feedback you shared regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user roquesanna
Washington
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Fabkids is nearly the only place that I purchase our families shoes! They have the most incredible sales and when I purchased from them the first time (years ago now), I anticipated the quality being fair to midland but not even close! They are some of the best quality shoes I've found!

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello RoquesAnn,

Thank you for trusting us to be your source for top-quality items with great deals. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Thumbnail of user janettew75
Florida
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

You have to phone multiple times to cancel while the person on the other end tells you that they will not refund money and if you don't shop right then you will no longer get the special pricing. The products are of terrible quality and they have limited quantities. All boys do not like dinosaur clothing and no child likes wearing shoes that fall apart after a couple of weeks of wear. Just don't shop here there are so many better options.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Janette,

We regretfully note that we received your feedback regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user joj353
Canada
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

So many cute shoes to pick from, fast delivery and good value.

Thumbnail of user emilya877
Mississippi
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I ordered 4 pairs of shoes each for my girls and they loved them!

Thumbnail of user sarahk2003
Florida
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Don't get me wrong the clothes/ shoes are very cute. The shoes however hurt my daughter's feet meaning the quality is not that great. Prices are a little high- I had an issue in the past about my "reward points" I had a couple thousand. And I was 4 days past when I was supposed to use them and they were taken away…even though they were my points from previous orders. The person helping me did not help me at all and said I was not allowed to get them back. If a customer accrues points they should be able to use those points whenever they want, there should be no deadline. Doesn't really make sense.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Sarah,

We are sorry to hear that you were not satisfied with the item that you got. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user samanthab1389
Georgia
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I ordered several pairs of shoes for my toddler and older daughter. Out of the first set, only one pair fit right. I exchanged them for either a size smaller or bigger. Out of those still one pair. I was able to get 2 out of 10 pairs to work. It seems like they needed half sizes because only certain parts would fit regardless if I tried a size smaller or bigger. I told them the issue and they offered a refund and to exchange all credit back to the card since most of the styles of shoes don't fit my daughters' feet right.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Samantha,

Thank you for bringing this to our attention. Your feedback on how the items fit will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user michellem5228
New York
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Usually we love stuff from here and my kiddo loves the bright colors and light up shoes. But less than a week into wearing his new shoes, and the one shoe isn't lighting up 😞. Very disappointing. My kiddo was pretty upset that the lights went out in less than a week. Otherwise shipping was fast, items were in great condition, everything fit.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Michelle,

Thank you for sharing your experience with the items you ordered, We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user tameikam8
Oklahoma
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Took money off my card twice and never refunded me money back just told me it was a mistake that would be resolved! But nothing has been solved! But the shoes fit great and very cute 🥰 but it was foul to take 45 twice and a week later very low!

Thumbnail of user shaeleeg
Georgia
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

3 out of 4 of the shoes I purchased were true to size. I purchased Dino sneakers that were too same. Says a youth 10, but fit like a 9. My child was upset due to them being the only light up someone's.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Shaelee,

We appreciate you for taking the time to write a review about the product sizing and quality. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user doloresc162
New York
2 reviews
0 helpful votes
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April 13th, 2024
Verified purchase

I love the uniqueness of Fab Kids clothing and shoes. Their boots (especially the tall ones) gives high end fashion but with an affordable price. I like the quality of the footwear that I have purchased for my child so far. I have been a V.I.P. Customer with Fab Kids for 4 years now and have had good customer service, quality clothing at affordable prices, fast shipping and easy returns or refunds. I recommend FabKids to everyone I know.

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Dolores,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user rachaelw201
Wisconsin
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Timely and in good condition. Happy kids = happy mom.

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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.

Company Representative

Thumbnail of user heatherw609
Natasha T.
Typically does not respond to reviews

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