• FabKids

FabKids

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Overview

FabKids has a rating of 3.5 stars from 3,820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 8th among Subscription Shopping sites.

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Positive reviews (last 12 months): 57.2%
Positive
428
Neutral
31
Negative
289
99
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How would you rate FabKids?
Top Positive Review

“Almost great”

Amber G.
10/21/24

Honestly all but 1 of the 6 pairs ordered were great. One of the pairs sole was clearly offset. When I tried to carefully peel it up to reposition it, it tore up a piece of the underneath foam from where it was glued. Now it's repositioned but won't be comfortable due to this not being able to be removed. Like I said all other pairs were great, For member pricing that is. I would never pay the full prices for the shoes though. Just price them at membership prices for everyone and they would be 100%

Top Critical Review

“Very disappointing”

Dominique G.
10/1/24

This package is being delivered massively late. At least 2 weeks. Unfortunately my daughters birthday was ruined because of this experience because I was unable to afford other gifts and the only thing I was able to get her was these shoes which did not even come.

Reviews (3,820)

Rating

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Other

Reviews that mention popular keywords

customer service (263) fab kids (162) kids love (98) credit card (39) store credit (26) vip membership (43) bank account (24) quality shoes (26)
Thumbnail of user josephm3572
California
1 review
0 helpful votes
  • Send Message
December 11th, 2022
Verified purchase

Be aware that Fabkids is as subscription and will charge recurring payments unless you opt out.

I bought shoes for my nephews not knowing this and was charged $49.95 the next month for subscription fee

Fabkids did cancel and refund, but it was not clear at original checkout the service was a subscription.

Tip for consumers:
Beware of subscription recurring charges

Products used:
No product, they charged an unauthorized payment

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Debra,

Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jss4
Michigan
2 reviews
4 helpful votes
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August 21st, 2014

Horrible company! I would give 0 stars if able to. Tricked me into signing up as VIP member through a promo in which I thought I was making a single purchase... big mistake! They DO NOT clearly state you are signing up for anything but once they have your credit card number, good luck! Their products are cheap quality also. Do not waste your time or money with these people you will regret it if you do!

Tip for consumers:
Do not buy anything or they will scam you!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user zoed94
Florida
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

Have gotten many purchase where there some of the girls sandals there strap around the toes does not stretch so my daughter can't put her feet all the way in but they are the right sizes even bigger ones I've got

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Zoe,

We are sorry to hear that the item that you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user marys509
Texas
1 review
1 helpful vote
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June 17th, 2017

I ordered an outfit and boots for my granddaughter. Didn't realize I was joining a scam.
The clothes were crap so thin and cheesy the boots made if cardboard.
They've been stealing $29.99 from me every month for 3 years. Because I'm stupid.
But tired smart if you don't ever buy anything from them

Thumbnail of user samarb
Samar B. – FabKids Rep

Hello Mary,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Thumbnail of user devonl72
California
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Got two pairs of shoes for only $10. Love FabKids because the styles are the same as big box stores but the design is still unique so when my daughter goes to school there isn't 9 other girls wearing the same thing as her.

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Devon,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user deliac2
Iowa
1 review
2 helpful votes
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April 8th, 2016

Bought a dress for my daughter, completely defective and won't fit over her head! There is no way to put it on. They will not accept a return as it is over 30 days. Stay away, there are so many other places to spend hard earned money for clothes that kids can actually wear.

Thumbnail of user deannad196
Hawaii
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

My daughter always looks forward to shopping on fabkids to see all the great finds!
Recently shipping has been really really long but I guess that's everywhere so if you're going to order hopefully you don't need it right away, just make sure you have time to wait for it.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Deanna,

Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like them!

Best,
Nelle

Thumbnail of user carym54
Florida
2 reviews
0 helpful votes
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January 20th, 2023
Verified purchase

I don't love the monthly "membership fee" which I have to remember to cancel every month. I'm actually considering cancelling altogether since being a member 5 years ago because it hasn't changed. Please change it!

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Cary,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user suzanned8
New York
1 review
1 helpful vote
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July 7th, 2014

Total crap. SIzes are not true, so a leather jacket for my normal sized 5 year old in MEDIUM doesn't fit AT ALL. And there's no available sizes to exchange it. Customer service is horrible, and background noise when you call is so bad, you can barely hear the service rep. Who can't do anything for you anyway.

Stay away. There's a reason this place is getting all one-star reviews

Thumbnail of user marissaj60
Minnesota
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

The boots I just bought, that are only worn inside at my child's are already falling a part. With the prices your site charges its a reasonable expectation footwear lasts more than one month ya know? I enjoy the clothing and have no concerns there.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Marissa,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user andreaa834
Wisconsin
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Everything I've bought has been of great quality, except for girls sandals; they are very beautiful, but they start peeling on the first wear. Clothes and boys shoes are always amazing, size runs a little small, but overall great merch.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Najah,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user karlyg
California
1 review
13 helpful votes
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April 23rd, 2015

Saw a great promotion and ordered a few things. When I received them I was totally disappointed in quality- just figured it was a small loss. Then I realized they were taking money out of my checking account every couple months without my knowledge! Finally, spoke to a young customer service rep who spent a great deal of time trying to sell me on their VIP member ship. I got my bank involved and luckily got all my money back. Stay away! Sneaky and unethical.

Thumbnail of user aprild373
New Jersey
1 review
2 helpful votes
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September 4th, 2022
Verified purchase

Placed a order for rushed and payed $14.95 for the customer care to tell me that I won't be receiving my order until the 6th school starts on the 6th if I paid the $14.95 I want it within 2 to 3 business days not getting it just to make processor and then they trying to give me the run around just don't know so upset how do they offer rushed for them to take their time

Tip for consumers:
Don’t pay for rush shipping it is a waste of $14.95 of your money because you’re not gonna get it with in 2-3 business days…

Products used:
I’m still waiting on the products…….

Service
Value
Shipping
Quality
Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello April,

Thank you for taking the time to leave a review and your feedback about our shipping service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user jenniferr2945
Montana
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

I need to cancel my subscription, but they don't make it easy. I keep accruing credits so I have to spend them. You can by similar outfits of similar quality at Walmart for lower prices. Sizes are often out too.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Jennifer,

Thank you for writing a review! We value your feedback on the quality of our products and would like to address your concern. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user allisonm593
Illinois
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

The shoes are really cute but all of them looked extremely worn after just 1 use. Color faded, glitter rubbed off. Even the actual material got holes in it. I know kids can be hard on shoes but I have never seen shoes break down as fast as these.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Ali,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user heatherh250
Illinois
1 review
0 helpful votes
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July 31st, 2018
Verified purchase

We have been a FabKids customer for s couple of years now. My daughter loves the stylish options! She is tall for her age though, so with our most recent order we found that she has grown out of FabKids largest size. Very sad to learn this but do recommend FabKids to others!

Thumbnail of user dm559
D M. – FabKids Rep

Hello Heather,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 855-322-5437 and Live Chat.

XO,
Ivy

Thumbnail of user elisae7
Georgia
1 review
0 helpful votes
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May 7th, 2018

Made a purchase from them MONTHS ago. They are still charging me monthly (which I did NOT agree to) and you can only cancel via calling customer service. After holding forever, it was very difficult to understand the rep. They promised to cancel and send me a confirmation email. So, we will see.

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Elisa,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Thumbnail of user meggana
Michigan
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

I find it very hard to accept the fact that we pay a monthly fee to be apart of the membership, all for Fabkids to use some cheap, second hand shipping company. That doesn't get you your merchandise on time.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Meggan,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user stacyr40
Texas
2 reviews
12 helpful votes
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September 28th, 2016

I purchased a few outfits and some shoes knowing this would enter me into "the VIP club"
I liked a couple of the outfits, but a few things didn't fit. No problem, they advertise free returns. Only it can't be done online. You have to call. And it's a long and painful phone call (mine was almost 30 min!) And if you don't take store credit, they charge you $5.95 restocking fee!

Thumbnail of user sammanthaa3
Washington
1 review
1 helpful vote
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November 23rd, 2022
Verified purchase

I did my first order, received them in a pretty good time frame. One of those shoes were way too small even though that's what I always wear. So you'll need to size up some. I want to return it but makes it impossible because I don't have access to a computer it won't let do a return in the app or thru my phone. So I guess I'm out the money for shoes that will never get worn. A little disappointed

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Sammantha,

Thank you for taking the time to leave a review. Your feedback regarding sizing is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user jaymer4
Oklahoma
1 review
9 helpful votes
  • Send Message
September 13th, 2016

They stole $120 from my bank account and refuse to out the money all back in. Only gave me a partial refund when I've never even ordered from them but one time. They will hold your account info and take money whenever they please! Then you call and a rude Indian lady you can barely understands just gets hateful and repeats herself constantly.

Thumbnail of user ashleew77
Oregon
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

All the clothing we ordered is great quality. Love the price. They seem to run a tiny bit smaller than other brands. That turned out great for my son because clothes are usually big on him, but I have to return a dress we got for my daughter because her normal size was uncomfortably tight.

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Ashlee,

We appreciate the feedback you shared regarding the items we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user greerg2
Illinois
1 review
1 helpful vote
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September 8th, 2017

I was unaware of being enrolled in a membership or any details regarding it. I do believe it has been cleverly disguised if this many people feel the same way. Once discovering the "membership" I would have considered looking into it to keep it but not only was I furious about their sales tactics, the clothing is not something I would put on my children for the most part. Skateboarding, skulls and crossbones, pizza, tacos, video games and bragging about winning are not something I prefer to advertise on my young boys. This company is not reputable.

Thumbnail of user sherrye11
Sherry E. – FabKids Rep

Hello Greer,

We are very sorry to hear that you are dissatisfied with the style of our products. We will be contacting you within 24-48 hours to help you further.

Sincerely,
Sherry

Thumbnail of user javandac
Wisconsin
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

My purchase was a size 3 in the mid top pink and white checkerboard boots they were for my daughter they came within the first week that the order was placed as far as the packaging they were in a fabkids plastic bag when my daughter open the bag there was a thin white piece of gift wrapping paper wrapped once around the boots I guess to prevent them from scraping together as far as quality let's just say she wore them from 8 am to 230 pm she might get two more wears out of them for a parent looking for winter boots for their child and thinking they're getting a deal if you're on a budget don't waste your time and your money not everyday idea boots but cute for those one two or three occasions

Thumbnail of user zethb
Zeth B. – FabKids Rep

Hello Javanda,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user coralieg6
Canada
1 review
0 helpful votes
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February 14th, 2022

The worst ordering site I have seen in my life! As soon as I ordered shoes for my daughter, they kept my card number and kept the supposed credits of $52 when you call for a refund, they only give you back $48 for supposed costs! The first time was last month and twice this week unbelievable! Be careful with this company because if you don't look at your account statements they can take a lot of money from you. My last order was at the end of October, the shoes have always been great but for these reasons of scams I will never buy anything again. It's a total lack of respect to credit customers for no reason!

Shipping
Quality
Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Coralie,

Thank you for writing a review! Your feedback about the VIP membership policies is important to us, and we would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Best,
Renz

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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.

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Thumbnail of user heatherw609
Natasha T.
Typically does not respond to reviews

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