FabKids

I still have yet to receive my package I've been so busy trying to get other options for my kids shoes because the order was needed for back to school I've tried being patient seeing as tho it took a while in the beginning to even get a delivery date now it's saying it's been delivered and it hasnt

I ordered rhe shoes almost 2 weeks ago for my kids and i still haven't received them. The tracking said Tuesday and today is Tuesday and it's saying to check back for a delivery date. Very inconvenient

The app said that my package will be here on one day, but it never arrives, and when I called to speak with the representative, no one can tell me where my package was or where it could could possibly be. I've waited 8 days for my package still nothing and no updates on the app

We placed our first order on the 9th, yet we still have not received it nor has our tracking information been updated! I reached out to customer service yesterday and was met with some off putting responses as far as the tracking and where my package was, in addition to my questioning the fact my card would be charged again for September without having received my first package when I simply asked for my "subscription" to be placed on hold and my card not charged till I had in fact received my first order. The representative told me I could contact customer care between the 1st and the 5th to hold for September. Very disappointing!

I have ordered two pairs of canvas shoes for my girl. Once they dispatched I got a mail notification then tracking details. When I checked tracking number it says the order was delivered in/at mail. But in reality I got my order after three days of that delivered message. In three days i tried to check in fabkids app to find a way to check out about my order. There's nothing.I thought I lost it and cancelled my vip subscription and will never buy from this site.even I got my delivery I don't want to buy from fabkids.

Not impressed with shipping nor links after order.
Was sent my tracking link after order was placed and was sent to an error page. I had to go back through the website and try and find where my order information was and track it that way.
My delivery date has changed multiple times. Was told it'd be here the 3rd, 4th, 8th, 6th, and 5th.

I received my order and only got 2 of the SIX pairs of shoes I paid for. Tried to do the online chat 4 times with no response, tried calling. Said it was an hour and 45 minute wait time and I could request a call back. So I did and didn't get a call back for 3 hours. Got an email asking for me to rate my experience with the online chat. Which I never had a response on. On the call they inform me they have no idea what happened and that one of the pairs of shoes is no longer available. Which is frustrating because I would have gotten them if they would have just shipped originally. They did say they reshipped the other shoes and refunded me for the pair that wasn't available. So we will see if they show up.

I made an order on 2 August, tracking number said delivery eta 13 August, contacted CS on 15 August and was told delivery window was open until 16 August; contacted CS again 18 August, again told order was within delivery window that should have closed two days prior! But was assured 'order will arrive Monday or Tuesday', still no delivery! Finally issued refund! Will never order again! Total scam!

I can't believe that of the monthly money they withdraw on the VIP membership, they convert money into points and make it so difficult and confusing to use. One always end up losing in these conversions. Then they allow you to use one credit that is worth about 30-40 dollars against a 5 dollar item. That is robbery through and through. The lack of transparency with their customer service is unreal. And the quality of tje clothes is so poor, it smells like plastic and the shoes literally have a crease that breaks into the shoe as they bend.

As of 8/8/24 I have not received the merchandise. The time frame from placing order is too long. There is not a lot of contact or information sharing. Generally speaking I am accustom to receiving updates on a regular basis.

I have been a member for a couple years now and I used to love it! I am so unhappy now with the new way the VIP credits can be redeemed. I feel like my money is not able to be spent in the manner which I want to and I don't even want to continue my membership because of this. Which makes me even more upset because my child loves these clothes and so do I and when your a single mother in this economy every dollar counts.

I recently ordered some shoes for both my kids. I never received a pair for my daughter, and both the shoes I ordered for my son was not what I got at all. I got a pair of sandles instead of the shoes I ordered and a pair of shoes 3 sizes too big.

Every time I buy clothing or shoes for my grandsons the they are not the correct size. I do not send it back because it is to much trouble, so keep the products for when they can grow into them. I am thinking about cancelling my membership.

Well the fact that I ordered my kids shoes on August 8th, they shipped out the 11th and it's now August 23rd and still haven't received them is ridiculous! My estimated arrival date has changed so many times and I honestly hope they actually show up next week like they are projected to.

The sweat suit and shoes I purchased for back to school was a hit. My daughter loved the glittery combat boots and sneakers with the glittery star. The black sweatsuit was thick and soft. The cute kitten tee was just the accent to make it come all together.

I have 21 grandchildren. And they don't all live close by. This site is wonderful because it lets my grandchildren show me things they like and I can send them for birthdays, Christmas or just because. The deals are amazing and the quality is great!

I love the styles of the shoes and the prices are great, but this is the second time I've tried ordering through them and they just don't fit my daughters foot. She has a very narrow foot and these are way wide.

I ordered my daughter shoes for school on July 13. Today is Aug. 10 and I still have not received the order. I called for help last week and was told I would get expedited shipping and should have the shoes this week. That didn't happen. At this point, I have to think this program is a scam.

I ordered 2 pair of tennis shoes for kiddos for school. The boys tennis shoes arrived just fine. Thank you.
But not the girl's tennis shoes I ordered.
Instead received a pair of boys Velcro hard bottom flat sandal's with dinosaur's and not even in the right size. Ugh!
Due to the 2 week delivery times, couldn't reorder in time for school beginning in a week. Not happy about this! Thus having to go buy girls tennis shoes somewhere else now.

There was a big selection, but had a hard time finding the right size in something my kid would willingly wear. Shipping was fast and arrived on time. The shoes were wrapped in paper and put in a bag for shipping and the shoes got a little squished in shipping.

Our first order never arrived. I had to reach out multiple time to inquire about the status and request a replacement order be sent. And even with the replacement order, I had to reach out several about the status because my order was not delivered on the date estimated and when I reached out, a date couldn't be provided as to when I vould expect our items. It took over 2 months to receive our order. It was absolutely ridiculous.

I never received my package and always have issues with the orders. Obviously, I don't have the proof because I never received it. When I order from Facebook it always seems to be a scam. Order #: *******671 | Order date: Jul 11,2024

I received an email the first day I order, saying shipping was delayed. No biggy, but since said message, nothing has been update. It said my package left the facility over a week ago in Cali, i haven't seen movement in the "tracking" for over a week.

I called to cancel my VIP, but was told if I canceled before I received my package it would cancel the order… doesn't seem right? I'm over all annoyed with fabkids and probably will end up canceling my order. These were supposed to be here for school and I don't think I'll get it anytime soon.