FabKids has a rating of 3.5 stars from 3,820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 8th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Honestly all but 1 of the 6 pairs ordered were great. One of the pairs sole was clearly offset. When I tried to carefully peel it up to reposition it, it tore up a piece of the underneath foam from where it was glued. Now it's repositioned but won't be comfortable due to this not being able to be removed. Like I said all other pairs were great, For member pricing that is. I would never pay the full prices for the shoes though. Just price them at membership prices for everyone and they would be 100%
This package is being delivered massively late. At least 2 weeks. Unfortunately my daughters birthday was ruined because of this experience because I was unable to afford other gifts and the only thing I was able to get her was these shoes which did not even come.
Very very disappointed! Got first order, great outfit for my 4 year old. Then they enrolled me without my knowledge the vip program and withdrew 29.95 two months in a row without my knowledge. Emailed several times with no response. Not happy at all!
I ordered 4 pairs of shoes for my 2 1/2 year old grandson and they were a HUGE hit! He is not a fan of wearing shoes and he doesn't want to take his Dino-light shoes off. They are high quality and obviously very comfortable on him. My son asked me where I bought them because every parent in play group wants to order some!
I've had only good experiences with fab kids, size fits perfect, good quality, he enjoys wearing them. I wish they had more selection though. There are times I want to order something and they don't have it in stock.
Hello Yelena,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I have 2 Daughters, one who is a little thicker than the rest. I was excited that Fabkids extended their sizes to XXL. The material of leggings is so soft and good for my younger one, she's always hot.
Hello Kathryn,
Thank you for taking the time to share your awesome review! We’re glad your daughters are enjoying your purchase! We always strive to provide the best styles and quality for kids of all sizes. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Fabkids is insanity expensive for their OK quality of clothing. $30 for 3 items, and that's after $60 of credit. Which didn't even qualify for free shipping!I didn't find many styles I liked from their small inventory.
Tip for consumers:
Children's place is the way to go
Products used:
Girls clothing and shoes
Hello Jennifer,
We regretfully note that we received your feedback regarding the selections that we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The smaller size boots the straps fell off and sole got ripped within 2 hours of trick or treating. Unfortunately my teenager ended up in hospital the same week and is still in the hospital so I never had a chance to return them and my other child threw them out when they were cleaning their room. The decorative straps completely came off. They fit well but was really upset
Hello Ashley,
Thank you for sharing your experience with the boots you've purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I bought my children shoes/boots, and my youngest child's pair didn't fit him. I called and was suppose to be able to do an exchange (free of charge) yet never received the email to send back the pair I have in order to get the bigger size. Now they're still trying to charge me for the monthly membership, but I refuse to continue doing business with a company that can't simply exchange these shoes out like they said they'd do. Aside from that issue - the duck boots I ordered for my other two children seem to be good quality & they love them. I just wish that I didn't waste money on the Dino light up shoes for my youngest son who'll never get to wear them.
Hello Brittnie,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love fab kids. I have been a member for about 6 months we order once a month and it is a great surprise every month. They are not ripping you off you are just getting a credit. Its a special thing my 4 year old looks forward to see come in the mail for her every month. And we have boots shoes and clothes and have never found them to be poor quality. So sorry for those of you who didn't read before getting your free item. Live and learn
They have the coolest shoe but the last few dinosaur shoes i got. Seem to separate at the toes after about a month. If you not getting the 2 for $6 deal then these shoes are $20 $30 i need more than a month of regular walking for that price. Shoes are cool look great my son love them. He gets compliments everywhere he goes. I would just save those shoes for special occasions to help make them last longer.
Hello Sonja,
Thank you for writing a review! We are sorry to hear if you are disappointed with our shoes. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I purchased products for my two daughter's kids. The products are made well. Prices are sometimes higher than similar items of the same quality at other retail stores. I accidentally put the wrong shipping address on the last order, and the customer service rep was very helpful. The first shoes I ordered were all too big. I will order a size down next time.
Hello Linda,
Thank you for writing a review about our merchandise, the fit, and our pricing. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Each purchase I made was wonderful and I loved every shoe and outfit and will continue to enjoy the styles and fashion of FabKids.
Hello Rosalind,
Amazing feedback! It was a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!
Best,
Mary
FabKids made it easy to order my grandson four pairs of shoes and four shirts I just had back surgery and this is the perfect way to shop with no worries
On our first order we got three pairs of shoes that were all too big—I called customer service and in about one minute I had a prepaid shipping label and a smaller size of each spire on hold. Not only was my call in super fast and easy, I received the replacement pairs just a few days later!
Hi Megan,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
Your Kids Sizes stop at age 10 is that 7 8 I just purchased my twin boys some shoes from your company.However the two are 10 and they are fraternal twins but the shoes look awesome on the both of them.there are so little shoe companies for children.However that's not a bad thing.awesome look forward to purchasing more for my Children.
Hello Kira,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I have been buying clothes from FabKids for my 7 yr old grandson for a few years. I find the selections are unique and they appeal to Phoenix. Sometimes he helps choose the outfits. We usually put in a new order as the seasons change. He's excited when a box of new clothes arrive. There are many different combinations and FabKids offer them in bundles. They are well made and have lasted a long time with no issues. Will continue shopping there!
I've requested multiple times to stop having monthly charges and yet, still getting charged.
Your clothes continue to shock me at how poor the quality is. Things don't fit my kid properly and after wearing the shoes a handful of times, there are already broken straps. Ridiculous.
Refund any and all monthly charges immediately and close my account. No excuses. Email me a confirmation.
Hi Melissa,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
When I receive my order, only half of it was correct. I have 3 kids! One was left out because I was sent a size 6 instead of a size 9! And my oldest didn't get her size 1 shoes because they sent us a womens size 10! Either someone in the department doesn't know their numbers or is very dyslexic. Not gonna judge but they need to start double and triple checking. Not pleased at all...
Hello Katelynn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
You get your stuff in a very timely fashion. Which is not too common outside of Amazon, Target, and Walmart. That's a huge plus for me. Their clothes are cute, another plus. I ordered 2 pair of boots different sizes and they mixed up the sizes. I get it mistakes happen. I am too lazy to send them back. So my girls just had to switch shoes. Also a couple pairs of leggings I bought shrunk and got washed out after a couple of washes. But hey we are talking about kids who can be rough on clothes and leggings which are cheap to begin with. They do have a no hassle return/exchange policy which I have not exercised. But it the policy looks good and helps you have a lot of confidence. I don't like shopping from places that makes it a big headache to return something. Again I haven't put it to the test. I would rate them a 4.5 based on the experience I have had so far.
Hello Sherry,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fab Kids has made shopping for my daughter easy. I generally save up a month or two of "credits" and shop for several things at once. You can get a lot of unique, trendy items that are different that everyone else at school.
Hello Sheila,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
Order 3 boots for my daughter, first time ordering from Fab kids great experience, definitely going to keep using them for her shoes and also for my next little one that is on the way. Easy to find what I was looking for
Hello Brittany,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
First, the site is very user friendly and easy to navigate. I have a subscription and I'm so thankful I do. I'm a busy mom of 5 with 3 jobs, and live on a remote island in Alaska. So when I finally get ready to shop, I have a bunch of points saved up and can just be happy shopping for my kids. The kids love the styles and they always fit just right or slightly loose, which is perfect because it means they're gonna last a season. I always recommend FabKids
Hello Edelyn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Absolutely horrible experience. They hide the skip a month button and make it terribly inconvenient to cancel. It's not worth it. I have sent countless emails asking to cancel and have received no reply. It's just plain bad business. Will be posting this review on many sites.
Everything was true to the photos and fit perfectly, boots are made well, shoes are as well. We're very pleased with our entire order... we purchased Tall boots, short boots, light up sneakers, 1 outfit and 2 extra pairs of leggings. We wil definitely be ordering more!
Hello Brandi,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
I like the materials and designs, they ship decently fast as well. I've found that my kids for the most part live the shoes. I have 4 stars because we've had some trouble with the shoelaces coming undone a lot so I'm double knotting, but the zippers too don't seem to stay shut. The shoes fits perfectly so it's odd. This was a couple of the girl tennis shoes. My son more so has issues with the laces and even his school has complained to me. BUT as long as I double knot it's okay. I think maybe a thicker shoes lace or a less slippery material would be good? I love the selection. The prices are okay. The first time I ordered the prices were great with the discounts. But now that I don't have the discounts the prices are kinda steep. A 5-8% difference would be adequate in my eyes. I don't think a non name brand shoe for a 2 year old should cost over $30. Anyways! Still 90% satisfied and that's still an A. This the four stars.
Hi Ashley,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I had difficulty logging in to my account and somehow ended up creating two accounts. They could not be joined and the points I had earned could not be transferred nor was customer service willing to attempt to remedy the situation except to close one of the accounts.
The monthly fee is high, and to spend it all is impossible since there are so few options for clothing, shoes, accessories. I'm now stuck with hundreds of dollars in credits and nothing to use them on as there are limited styles and sizes.
The shoes wear out faster than the ones I've purchased from budget stores. Holes in them in no time. I've been using mentioned credits on buying new shoes that don't have holes. Ridiculous.
Poor quality, poor customer service, poor availability of sizes and limited options. I'd recommend to anyone to not use this site.
Hello Jessica,
It is with great regret that we received your feedback regarding the VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The outfits on the site could easily be purchased at Target for about $10 less. The shoes are not good quality for the prices they charge. You could go to Children's place and spend the same amount for better quality. Also, they never seem to have the sizes I need for my daughter and the fact that i still have to pay shipping after paying $29.95 a month is unacceptable. I'm just completely over this service. The worst part is that when you call to cancel, they are very pushy to try to keep you as a customer. I told them three times top stop trying to talk me into remaining a member and they still kept going. Spoke with 3 different reps and had the same problem with cancelling. I'm so annoyed!
Hello Soy,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
Hello Kymberly,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz