• FabKids

FabKids

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Overview

FabKids has a rating of 3.5 stars from 3,821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 8th among Subscription Shopping sites.

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Positive reviews (last 12 months): 57.1%
Positive
428
Neutral
31
Negative
290
99
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How would you rate FabKids?
Top Positive Review

“Almost great”

Amber G.
10/21/24

Honestly all but 1 of the 6 pairs ordered were great. One of the pairs sole was clearly offset. When I tried to carefully peel it up to reposition it, it tore up a piece of the underneath foam from where it was glued. Now it's repositioned but won't be comfortable due to this not being able to be removed. Like I said all other pairs were great, For member pricing that is. I would never pay the full prices for the shoes though. Just price them at membership prices for everyone and they would be 100%

Top Critical Review

“Very disappointing”

Dominique G.
10/1/24

This package is being delivered massively late. At least 2 weeks. Unfortunately my daughters birthday was ruined because of this experience because I was unable to afford other gifts and the only thing I was able to get her was these shoes which did not even come.

Reviews (3,821)

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Reviews that mention popular keywords

customer service (263) fab kids (162) kids love (98) credit card (39) store credit (26) vip membership (43) bank account (24) quality shoes (26)
Thumbnail of user tamij72
Pennsylvania
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

I had store credit so decided to see what was in stock this time. Barely anything to fit my son. A pack of 3 pairs of sweat pants were $60 for a toddler. A TODDLER! This is supposed to a cheaper site than a lot of others. Its not! Will be canceling my subscription. As long as I've had it, 1 out of ten items I chose has his size. Too much frustration for the price.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Tami,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. 

Best,
Renz

Thumbnail of user gayathrir3
Minnesota
1 review
0 helpful votes
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December 13th, 2018
Verified purchase

There is nothing great about boys outfit. We find great quality and style at other stores. Some of the buys are mostly just because I didn't manage the acct and I got credit accumulated. It's almost a rip.

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Gayathri,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Thumbnail of user robino15
Maine
8 reviews
6 helpful votes
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March 14th, 2019
Verified purchase

I've bought clothes for my daughter and they are cute. Their VIP program charges a monthly fee if you forget to skip the month. They do not provide a reminder, only receive an email after they have charged my card. I then went to cancel my VIP membership, but was told I would lose the funds I had already been charged unless I used them up before cancelling. Wish they would be more upfront on the monthly charge with an email reminder and then allow you to avoid future charges without losing the funds in your account. Not worth the hassel!

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Robin,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user dowlerc
California
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

They fall apart very fast. They don't last long at all

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Dowler,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the quality of the items you got from us. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user christinam33
California
1 review
4 helpful votes
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March 12th, 2015

Worst company ever. Terrible customer service. Called to cancel and they say my account is canceled and my orders are canceled. All great news if they would have asked any information to be able to locate my account. So I ask can you please confirm with me what account you cancel and all the person on the phone could do was breath like they just ran a marathon. Not a single reply to me. After 5 minutes of me asking for a response or please transfer me to a supervisor the lady goes please call back between business hours. It's 11 am and I live 40 mins from there business address. How am I not calling during business hours. Now I have to wait out a few days and keep a serious eye on my bank account.

Thumbnail of user ruthd937
Rhode Island
2 reviews
0 helpful votes
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April 5th, 2023
Verified purchase

I find material to be very soft. This outfit is adorable. I cannot wait to see my granddaughter in it. The delivery was very quick. I believe it got here within a week. Definitely going to order more from them.

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Ruth,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Thumbnail of user rayneishal
Arizona
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I have yet to receive the shoes that was purchased over a month ago. I'm haven't got an update or anything. Just missing money or product like it never happen… very disappointed with this company I can't even give a review on the product…. Because I never got it!

Service
Shipping
Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Rayneisha,

We regretfully note that we have received your comments regarding your purchase. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user dougk322
Oregon
1 review
0 helpful votes
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February 2nd, 2021

Don't buy they automatically sign you up for 40 a month charge and then lie to you about the refund called on Jan 12 and told refund would be in my account in 5-7 days 21 days latter called and told it had never been processed! Was again told it was processed case # ******* and now waiting to see if they are going to lie to me a second time

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Tresha,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user tinad727
Maryland
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

I began ordering from Fabkids when my Great-Granddaughter was about 2- or 3- years-old - she is now 8, and I am still ordering for her. The sizes are true, the quality is great, and the prices are very reasonable. I would recommend anyone with children to order from Fabkids. I hope they never change!

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Tina,

We are happy to know that you are satisfied with your purchases with FabKids. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Allison

Thumbnail of user karlaj46
Arizona
1 review
0 helpful votes
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September 30th, 2020

Seriously do not order from fabkids they will charge your card multiple times with the 39.95 vip fee that I had unsubscribed from I even got a new card and they still managed to get a hold of my information months after not being charged and I have never bought anything since the first bad experience.

Thumbnail of user nellep
Nelle P. – FabKids Rep

Hello Karla,

We apologize for what sounds like a very frustrating experience! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user victorial775
Texas
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Order shoes for my daughter all size 4y and only 1 pair fit. Wish they had half sizes, scared that if I order a size down they will be to small. I'm a little disappointed because I tried to return them through the site and it was not working. Now I have to call customer care

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Victoria,

We regretfully note that we received your feedback regarding the fit of our items. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user patriciac3226
New York
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I will be cancelling my subscription due to the lack of sizes. The sizes are geared toward a different body type. The variety of items also have declined in originality and that touch of wow. I loved fab kids for a very long time but my time with the company will soon end sadly.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Patricia,

Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user stephaniem2981
Ohio
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I purchased the light up boots for my daughter and one boot stopped working during the first wear. As per return policy I can not return or receive a refund if the boots have been worn or if they can't be returned with the original packaging. Now we have only one boot that lights up and my daughter refuses to wear them. Waste of money.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Stephanie,

Thank you for sharing your experience with the boots that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user mauras15
North Carolina
1 review
0 helpful votes
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December 20th, 2018
Verified purchase

I enjoy shopping with my 4 yr. Old on your website! She loves all of your clothes and I love how convenient it is to just save my credits and when I am ready to shop for either seasonal or traveling it just works out great!

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Maura,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

XO,
Ivy

Thumbnail of user haleyr103
Alabama
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I ordered the dino and unicorn duck boots for my kids to go camping in. They are perfect. The sherpa lining keeps their feet warm and they are good at keeping them dry as well. As an added bonus they are super cute!

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Haley,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user daniela1722
Louisiana
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Made the order and it took a while for it to ship. We needed the clothes for an upcoming trip and when I called about it they were waiting on an item that was out of stock. Customer Service was able to switch out the item and get the shipping expedited at no cost to me. Great experience. And the best part my daughter loves the clothing and shoes.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Daniel,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!

Best,
Lia

Thumbnail of user tinab1019
Wisconsin
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I have been shopping for awhile and I'm very satisfied with the beautiful selections of items for my granddaughter. I love how the return system works where there's no hassle you send unwanted item back and receive your correcting items with no problem.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Tina.

Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!

Best,
Mary

Thumbnail of user nikkic287
Illinois
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Just got a message that my return is being processed when I never asked for a return. I ordered weeks ago and still haven't received my order or a refund if that's what they're doing instead of getting me the items I ordered.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Nikki,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user hollieb48
Indiana
1 review
0 helpful votes
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November 2nd, 2020
Verified purchase

I spent 2 hours on the computer and an hour and a half on the phone trying to get cart prices to match site prices and for my credits to load. Every time it was "fixed" something else went wrong. Shady. Cancelling membership

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Hollie,

Thanks for sharing your feedback regarding your experience at checkout. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user cyarad
Canada
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

I found the process of applying credits and actually making purchases really frustrating and unclear. I often had to call to get my credits applied. The clothing quality was fine but shoes were AWFUL, lost color and broke apart within a month or two. I canceled due to how irritating the whole setup was.

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Cyara,

Thank you for sharing your experience with the items you ordered and we are sad that you canceled your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user samantham45
Georgia
1 review
3 helpful votes
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November 29th, 2015

Today I noticed I've been getting charged $29.99 every month since August even though I canceled my account & was told I would no longer be charged. I have emailed them, posted on their Facebook and I am currently disputing the charges with my bank. When I called them today they said I do not have a current account so there is nothing for them to "cancel"

Thumbnail of user kathrynt286
Ohio
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

We get the monthly membership amount taken out of our checking account. As normal, we wait till we have some money saved up and order. We had $119 credit this time. I jumped on and ordered 7 items. All on sale. With the $119, it said I owed $22 and change. When my bank statement showes up, they charged me full price for everything. And get billed $155. That's on top of the $119 credit. So they didn't give me the sales price at all! If they don't fix this, I'm sending it all back, and stopping the membership. Target will be happy for me to buy their sales price items...

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Kathryn,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the promotion. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user brendak48
North Dakota
3 reviews
2 helpful votes
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January 9th, 2017

Ordered a bunch of clearance stuff and for the prices it wasn't too bad of quality. I typically remembered to go in and skip each month. I forgot after the chaos of Xmas and of course get a $30 charge... on a bank account that had 0 funds in it... so not only is it now negative, I get an overdraft fee. How can they charge with no money available? I had to fight to get the 30 refunded but will take up to a week to receive... we'll see if I even get it back.

Thumbnail of user merlingm
Texas
1 review
0 helpful votes
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July 10th, 2019
Verified purchase

I had hesitated to buy from FabKids because the previous items weren't what I was expecting... this time I totally scored great and fashionable pieces! Quality, Design... Size, everything received is just gorgeous! Way to go Fabkids!

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Merling,

Wow! This is awesome to hear from you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!

XO,
Ivy

Thumbnail of user amandac2386
Oklahoma
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

I had a credit on fab kids for 39.99. I purchased and it showed I was using my credit. The purchase came to 42.00 after my credit was applied with shipping it said my bill is $6. The full $42 was taken out of my bank account and it shows I used my credit on fab kids. So I just lost 39.99. I order a lot of clothes from this site for years now, and I'm not happy.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Amanda,

We value the comments you made about member credit usage. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.

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Natasha T.
Typically does not respond to reviews

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