FabKids has a rating of 3.5 stars from 3,819 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 8th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Honestly all but 1 of the 6 pairs ordered were great. One of the pairs sole was clearly offset. When I tried to carefully peel it up to reposition it, it tore up a piece of the underneath foam from where it was glued. Now it's repositioned but won't be comfortable due to this not being able to be removed. Like I said all other pairs were great, For member pricing that is. I would never pay the full prices for the shoes though. Just price them at membership prices for everyone and they would be 100%
This package is being delivered massively late. At least 2 weeks. Unfortunately my daughters birthday was ruined because of this experience because I was unable to afford other gifts and the only thing I was able to get her was these shoes which did not even come.
I ordered boots and got two right shoes my first time ordering. Very disappointed and would never order again. Definitely didn't feel like customer service was any help either
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
When I got my product, all three pairs of shoes didn't last more than 24 hours each due to poor product quality. They literally fell apart. It was the worst experience ever.
Tip for consumers:
Wash shocked with shoes poor quality, I didn’t even want to return them. I was disgusted at how them came to me.
Products used:
Shoes
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Amy,
Thank you for sharing your experience with the quality of the items you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Super excited at the cost and my daughter has liked all her shoes she's bought. I have told all my friends with kids and I would definitely recommend trying it out!💯👍
Hello Crystal,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
My order took forever to ship and when I reached out they said it was because they are taking their time making sure order is right. There's also no where in the page to view order status. You have to go back to the email and click the link. After awaiting I got boots that were from the same foot. I reached out and they advised to return them. The whole thing was a waste of time. I kept the shoes and accepted my loss. Nobody has time for this as it was whoever shipped the items fault
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Stephany,
Thank you for taking the time to leave a review about the shipping timeframe and the incorrect items you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
That didn't last broke after wearing first time very disappointed and dissatisfied upsetting to me! I contacted you guys and got nothing to help me 😭😞
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Megan,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shoes arrived right on time & are very nice affordable play shoes. They were made of good material to where I knew they wouldn't tear or rip anywhere easily.
Hello Jazz,
Wonderful feedback! We strive to provide quality products and quick delivery services. We are glad that you are satisfied with your experience. Thank you for your kind words, and we look forward to your next purchase!
Best,
Allison
I was offered a discount on a pair of shoes, well i bought them and 2 weeks later my card was hit by a scammer at your facility, im assuming because they made a purchase to Fab kids for over $50 dollars on my card. So needless to say, i wont be buying from this company ever again and it was reported... You possibly have a scammer working on peoples card as they use it because that was crazy. Sad because you have good brand products at good prices but i cant take the risk again. I appreciate it tho
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Tamara,
Thank you for leaving feedback on your experience with a charge. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
My granddaughter is thrilled with these shoes and because the prices are so good I can usually buy her two or more pairs at a time. So cute and a good variety.
Hello Audrey,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Loving my son's shoes received via mail. However, I received the wrong sizes for his feet related to my mistake. Will be exchanging but otherwise the shoes are great quality.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Cathy,
Thank you for writing a review. We value your feedback on the incorrect size you ordered. We would like to address your concern and our Member Services Team will reach out to you right away.
Best,
Allison
Los zapatos divinos muy buena calidad super recomendado
I really like the shoes, and so did my kids.
Just sad that they're is no half's in the shoe size.
But overall, it was a good experience.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Sophia,
Thank you for sharing your experience with the items we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The outfits are super cute and good quality. My daughter is absolutely stunning in them. She is so excited when we order.
Hello Whitney,
FabKids would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. You are a valued member of us.
Best,
Mary
Was bummed when my shoes arrived and were too small. I didn't know the return process would be so easy and my new sizes arrived pretty quick. Thanks FabKids!
Hello Lucas,
Thank you for the positive feedback on your shopping experience. We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our return policy. This is such as an inspiration for us!
Best,
Allison
I had a good experience, because the prices are good big not too many options when your not a vip member or whichever it's called. I do like the styles and my daughter enjoys them too.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Brittany,
Thank you for sharing your experience with product availability. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I've shopped here for almost 30 years but this time it's for my granddaughter. It's so fun to be back here after all of these years. Great clothes
And great prices.
Hello Lisa,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
I ordered my daughter 10 different summer shorts and 2 tank tops and thanks to being a VIP I paid 10.00 shipping! Amazing products fit her great!
Hello Pauline,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I love the products on FabKids; however, the processing times for orders are too inconvenient. In this case, I paid for two-day shipping for an item that was in stock and received my order 7 days after purchase.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Erin,
We regretfully note that we received your feedback regarding our shipping time frame. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Fun while it lasted.Nice clothing. My child is now a teen and has pretty much outgrown FabKids. Great for ages 2-13 though.
I prefer to buy American made merchandise when possible.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Susan,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I don't like that the credit of $60 if you don't use it goes as 1 ticket and when you are going to use it the item you are buying can be $20 only and it will take the whole $60
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Dalitza,
Thank you for leaving feedback on your experience with the VIP credit usage. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I came across the site and decided to take a look at some things. I was mainly shopping for my two year old daughter when I saw you could purchase shoes for $5. I was like oh ok wow this is cool. When I decided to purchase the shoes it told me I had to sign up for this promotion going on in order to get what I wanted for that price. Ok, cool. What I didn't and don't like you have to cancel every month or they will charge your account $80 for a membership that you honestly really didn't want or want to sign up for. I like the site at first after all that and slot if it is expensive! No thank you.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Dellesha.
Thank you for sharing your experience with our monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The items received were of much lower quality than I'd expect for the price of the items. I found a much better quality version at Walmart of all places, for half the price being charged on FabKids.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kimberly,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product quality and the prices we offer. Our Member Services Team will contact you right away.
Best,
Allison
I have 4 grand children and fab kids is an awesome resource, I do the monthly subscription, it allows me to keep the kids in the latest styles for the latest season
Hello Christine,
We are glad that you are loving your FabKids VIP membership. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
This was my first time ordering from FABKIDS and I am impressed with the quality. My granddaughter is 4.5yrs old and she loves shoes. There were so many cute options to choose from, I ordered several pair. I gave her a new pair one at a time about a week apart…and she was so excited every single time. Very happy with our purchases.
Hello Kim,
We are glad that you are satisfied with the quality products you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I have items I need to return and also asked how to fix the monthly charge as I was not aware it was happening and wanted to place an order and never received a response so I was charged the monthly rate...Clothes run much smaller but are pretty cute.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Brandy,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the product sizing and the monthly charge. Our Member Services Team will contact you right away.
Best,
Allison
Was not please with minimum choices of cheap items offered for your credit points of $49.99 for each point. I can't just choose what I want for that same value so I canceled my membership.
Hello Charol,
Thank you for leaving feedback on your experience with the usage of the VIP credit and your membership. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
Hello Jennifer,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the incorrect items you received from us. Our Member Services Team will reach out to you right away.
Best,
Allison