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FabKids has a rating of 3.5 stars from 3,820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 8th among Subscription Shopping sites.
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Honestly all but 1 of the 6 pairs ordered were great. One of the pairs sole was clearly offset. When I tried to carefully peel it up to reposition it, it tore up a piece of the underneath foam from where it was glued. Now it's repositioned but won't be comfortable due to this not being able to be removed. Like I said all other pairs were great, For member pricing that is. I would never pay the full prices for the shoes though. Just price them at membership prices for everyone and they would be 100%
This package is being delivered massively late. At least 2 weeks. Unfortunately my daughters birthday was ruined because of this experience because I was unable to afford other gifts and the only thing I was able to get her was these shoes which did not even come.
During the holidays mad rush I had no worries when ordering from fabkids 5 days before Xmas fabkids came through as always on time right price Great product
Everything was as it was supposed to be. I do think I will be exchanging some of the sandals though. My daughter didn't really like the style.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Christina,
Thank you for taking the time to leave a review about making an exchange. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I spent over an hour on the phone with customer service just to change shipping address on an order.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Amy,
Thank you for writing a review. We value your feedback on the assistance you received with updating your shipping address. We would like to address your concern and our Member Services Team will reach out to you right away.
Best,
Allison
Shoes are not great quality and using credits that are $49 for cheap sandals that rip and already in the trash can.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Haley,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the product quality and VIP credit. Our Member Services Team will reach out to you right away.
Best,
Allison
Used to love a lot buying shoes from this website…. Last time I purchase 4 different styles, 2 of them are in the garbage now
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Linda,
Thank you for bringing this to our attention. Your feedback on our product quality will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I thought when you take money out that is your you vip credits then you have your reward points too and a 10.00 credit went to use it and ended up paying more money additional than just my credit not understanding how this works
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Beverly,
It is with great regret that we received your feedback regarding member credit usage. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I have been a faithful customer of JustFab for several years and FabKids for at least 2. I have never not received an order. Nearly a month since placing my order, it is has not been received. The only update is from Dec 12. If someone can help with this, it would be appreciated. My daughter loves the clothes and shoes from FabKids and I hope to continue ordering here. Thank you!
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Brooklyn,
We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Love FabKids...and how easyit is to return an item. Judging shoe size is a bit difficult, but easy to exchange.
Hello Carri,
Thank you for the great feedback on your experience with the returns/exchanges policy! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at FabKids!
Best,
Allison
I wish it came with directions. My daughter threw out the box so I was out of luck on how to use the item. I threw it away. It was a waste of money because you sent no directions with the product.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Alison,
We appreciate you for taking the time to write a review about the item you received. We'll be happy to assist you with your concern. Our Member Services Team will contact you right away.
Best,
Allison
They take extra payments while your a member and then they keep taking after u cancel your membership. I've lost hundreds of dollars. I always get in contact with someone easily but they never delete my banking information like I've asked or refund money
Hello Tasha,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Would have 5 stars only issue was delivery date kept changing but overall I'm in love with the boots I got for my girls. I will definitely be a lifetime member and I recommend this to all of my friends and family.
Hello Rose,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
FabKids shipping was fast. The shoes are terrible quality, don't fit to the foot, and are very uncomfortable. Definitely would not recommend, no wonder they're so cheap. They may be cute, but don't get them.
Hello Noel,
Thank you for bringing this to our attention! We're sorry to hear you ran into some sizing issues and we'd like to make it up to you. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
The clothes are great quality, super soft and comfortable fabric. Cute designs. Great prices.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Tammy,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!
Best,
Mary
Fabkids customer service is not helpful at all and fraudulent! I paid $15 for expedited shipping to get my kids' shoes before the first day of school. It was guaranteed to be here in 2-3 days. It has been 6 days and I still don't have the shoes! The agent kept repeating the same scripted speech insisting they were still within their correct time frame when they clearly are not! He refused to listen or be the least bit helpful! I will not use Fabkids again!
Products used:
Shoes
Hello Ashley,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I bought my daughter's boots, and my son a pair of boots last year. My oldest daughters boots were way too big. So she's couldn't even wear them last year. So this year, she's worn them MAYBE 3 or 4 times, and her one boot completely fell apart... I reached out to see if they would do anything. I know the company I work for takes care of the customer, but it was wishful thinking in this case. I know it was over the 60 days return window, but they didn't offer a coupon or anything. Just a "Thanks for being understanding" so be it. I don't plan to purchase again.
Tip for consumers:
2/3 were ok. One set fell apart
Products used:
Boots.
Hello Hailey,
Thank you for providing feedback about your experience with product quality. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Yall charged me 49.00 for some fee and I didn't know I would be charged for, then wouldn't refund the 49.00. I can't afford this I live on Social security.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Diane,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the charge. Our Member Services Team will reach out to you right away.
Best,
Allison
We always have such a great experience my daughter loves the clothes
Hello Nicole,
It's wonderful to read your comments regarding the clothes we have online. Knowing that you are pleased with the items we offer to our members makes us happy. Rest assured that we will continue providing unique and new styles for members like you. We hope you have a pleasant day.
Best,
Lia
I love this program and it has amazing perks, choices, and amazing prices. However, my kids boots haven't lasted them but a month or so. They're already peeling and pieces of them are coming off, making them no longer waterproof. I know they were only $10 or so… but other stores have affordable shoes, also, that last longer.
(Edited to add pictures of the shoes)
Hello Brittney,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the quality of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
FabKids products are always good quality and the prices are reasonable.
Hello Charlotte,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The order came quickly and my girls were pleased with order.
I received an inaccurate charge and have not I ordered anything in a while or worth that amount.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Marissa,
Thank you for sharing your experience with a charge on your account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered tons of leggings for my daughter for cheer practice and was very disappointed with the quality. Her two black pair came torn down the seams and the others were all the same size but all fit differently. I can't say that I will be making another clothing purchase ever again.
Hello Jessica,
Thank you for sharing your experience with the quality and fit of the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The sizing was great! The clothes are great quality and my daughter is super excited to wear them.
Hello Lynne,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I loved that I could choose a lot of variety for my daughter and she loved them all.
Hello Liz,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Ordered 2 pair of shoes as a gift for someone. They sent me a package with a different second pair than what i had ordered. Called up customer card and initiated a return.
This is heights of negligence. Why the hell I should get into a contract to receive incorrect items.
Hello Hafees,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
One pair of the boots cracked and peeled within first few weeks & are worthless. Very disappointed. Didn't rate 1 star because other pair is mediocre.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Catina,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Gain trust and grow your business with customer reviews.
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
Hello John,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia