• FabKids

FabKids

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Overview

FabKids has a rating of 3.5 stars from 3,820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 8th among Subscription Shopping sites.

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Positive reviews (last 12 months): 57.2%
Positive
428
Neutral
31
Negative
289
99
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How would you rate FabKids?
Top Positive Review

“Almost great”

Amber G.
10/21/24

Honestly all but 1 of the 6 pairs ordered were great. One of the pairs sole was clearly offset. When I tried to carefully peel it up to reposition it, it tore up a piece of the underneath foam from where it was glued. Now it's repositioned but won't be comfortable due to this not being able to be removed. Like I said all other pairs were great, For member pricing that is. I would never pay the full prices for the shoes though. Just price them at membership prices for everyone and they would be 100%

Top Critical Review

“Very disappointing”

Dominique G.
10/1/24

This package is being delivered massively late. At least 2 weeks. Unfortunately my daughters birthday was ruined because of this experience because I was unable to afford other gifts and the only thing I was able to get her was these shoes which did not even come.

Reviews (3,820)

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Reviews that mention popular keywords

customer service (263) fab kids (162) kids love (98) credit card (39) store credit (26) vip membership (43) bank account (24) quality shoes (26)
Thumbnail of user ericl424
Ohio
1 review
3 helpful votes
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February 14th, 2020
Verified purchase

The products are nice and seem to fit my daughter well. However, when trying to check out and use my credits and receive all the advertised discounts I always have to make a call to their sales support team. Usually it goes quickly and smooth but it's not the most efficient approach. Enjoy using but to me if they dont fix the problem I will probably move on from the site.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Eric,

Thank you for writing a detailed review! We sincerely apologize for the inconvenience we had caused you, especially when using your credit towards promotion. We value your feedback and we'd like to make things right. Our Member Services team will be contacting you within 48 hours to assist you further.

Best,
Nelle

Thumbnail of user makaylap36
Indiana
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

The leggings were easily torn. My daughter was playing when the seems tore and had her under garments started showing at school. I also purchased 4 pairs of shoes. 2 pairs fit the other 2 pairs did not. I took the loss because I don't have time to ship anything back. So Overall I would say I would prefer to shop in stores so I know what I am getting.

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Makayla,

Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user estephaniee2
Oregon
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

My experience with Fab Kids has been 100% Fantastic! I love all the clothing and shoes! I feel like it gives my boys a kind of unique style because not a lot of kids at school really shop on this site. Thank you Fab Kids for always giving amazing products!

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Estephanie,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user kaseyc77
Florida
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I love everything we always order. The only 2 things I would say I was a little sad about were my 4 year old's light up dino shoes stopped lighting up pretty quick so I ordered some other light up ones from the site. And I ordered my boys matching joggers and I have in the past ordered my 10 year old stuff and it has fit great but these joggers were definitely not a 14/16. He could barley get them up. But other then that love the site will keep shopping monthly. Thank you. K. Clark.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Kasey,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user mirandam327
Washington
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

I have been ordering from Fabkids for a couple years now and the selection gets better and better each month. They have multiple price points that is perfect for any budget. The quality is great. I've never had an issue with my daughter playing too hard. The leggings are heavy quality stretch fabric.

Thumbnail of user bonnies866
Bonnie S. – FabKids Rep

Hello Miranda,

It’s great to read your feedback about our merchandise and pricing. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!

Best,
Bonnie

Thumbnail of user christophers2698
Texas
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

Orders light up shoes, one didn't work.
Called support we were able to get it working together.
Said if stops working for any reason call back.
It stopped working I called back they sent me a new pair and emailed a return label. Great customer service.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Christopher,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user laurah359
Illinois
1 review
4 helpful votes
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July 10th, 2018

Stay far away! They will take out money from your account without permission. They made my account go negative. Poor quality of shoes, its not worth it. I will never shop here again and warn anyone to stay away. This place needs to be shut down

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Laura,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user kelseys347
Michigan
1 review
8 helpful votes
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August 14th, 2021
Verified purchase

I ordered for the first time and they sent me the wrong shoe size. I ordered 13 for my daughter and they sent a size 2. I've tried multiple times to contact an agent on Facebook because they do not use email for complaints. They say that an agent will be with me then a couple hours later it says "Your chat with our agent has ended" when I never even received a message! Of course they messed up the shoes my daughter actually really liked.

Products used:
None. Because they sent me wrong size.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Kelsey,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user nicolem36
Nevada
1 review
2 helpful votes
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December 17th, 2014

Horrible. My Daughter picked out the outfit and ended up disliking it. She did not care for any of their fashions. So I cancelled. I was on the phone forever because they tried every way to get me to stay. Although the woman was nice, it was so disgusting the way they turned everything into a yes question to try and get you to say yes I will stay a customer. Forward two weeks, they charged my credit card 29.95. Why? Then when on the phone with them, they tried their horrible tactics to keep me on as a customer again. Thank you Fab Kids for the hassle and charging my CC the week before Christmas! Worst place ever and the clothes are poorly made.

Thumbnail of user kimberlym529
North Carolina
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

Bought my daughter some boots for Christmas last year from this co. Great boots but the fine line of 29.95 a month coming out of my checking account for the membership fee was unexpected and took a toll on my pocket over time. Especially when I barely ordered anything from them! Highly disappointed!

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Kimberly,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Dean

Thumbnail of user jaylas14
Illinois
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

The shoes I order were a great fit for my child; vibrant colors and sturdy quality. Like any new shoe it's a little tough for toddler to get foot in but in time it will soften up to be able to get on and off with ease. Shipping didn't take nearly as long as I thought. The date range provided when to expect my package and it arrived on the first estimated date. I did follow the instructions for measuring my toddlers feet to get the best fit so I highly recommend doing this for your littles as well.

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Jayla,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user nolann24
Alabama
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

Ordering and shipping were great! They charge a $49.95 monthly fee in order to be a member so I can save money on products. You have to call to cancel the membership fee, but it takes awhile. It seems like if they didn't charge people at all, it would save steps for everyone. My daughter loves her new boots but it's not worth the hassle to save a couple dollars.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Allison,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit charge.

Best,
Renz

Thumbnail of user brittanio5
Virginia
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I had a super-easy time picking out cute shoes for my girlies. I got 3 pairs for like $38. Maybe $48? I can't remember lol. My only real issue is that you have to sign up to get a good price. I don't like feeling like I'm getting manipulated into stuff. Other than that, it was an awesome experience.

Thumbnail of user jessicaf1624
Canada
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Your shoes and clothing I purchased for my daughter (20 months) to wear to her first time of daycare are super cute but also affordable for a single mother. My daughter loves the shoes so much, she thinks she is special when she wears them. Thank you! Definitely going to be purchasing more from you in the future.

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Jessica,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a fabulous experience with us in the future!

Best,
Mary

Thumbnail of user tanyac365
Indiana
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

FabKids has super cute clothes and shoes. Shipping is relatively quick and their customer service team is friendly and efficient. In truth, I have only needed to contact customer service once. Their prices are a bit high for children's clothing and you could probably order twice as much for the same price elsewhere but I find their quality and fit to be better than most.
I also like that you can skip months and as many as you want.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Tanya,

We appreciate the feedback you shared regarding the prices of the items we have. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user mp144
Nevada
2 reviews
3 helpful votes
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January 18th, 2018
• Updated review

Although I had a difficult time speaking/understanding the customer service rep, I was able to exchange all of the items that I purchased for the next size up. The clothes were too big before washing but after one wash fit pretty well. If you are going to buy from this company keep in mind they clothes shrink. They are pretty good quality for the price and I appreciated them making the exchange.

Thumbnail of user sherrye11
Sherry E. – FabKids Rep

Hello M P.,

We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review!

Best,
Sherry

THEY SHRINK!
January 16th, 2018
• Previous review

First of all their sizes are different than most. They put sizes 6-7 together and 8-10 which is unique. The clothes fit great but after one wash shrunk at least a full size and were faded.

Thumbnail of user amandah730
California
1 review
4 helpful votes
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June 12th, 2020
Verified purchase

Not only did the post office send my order back but they apparently don't just send out the same package when this happens because they said that 1 item was no longer available. I had to reprocess the order so I placed an additional but separate order the same day. That was 2 weeks ago and I'm still waiting for my kids clothing. They're going to outgrow it at this rate. I'm better off saving money by buying locally and not waiting so long for my stuff to arrive.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Amanda,

Thank you for bringing this to our attention! We sincerely apologize if you ran into some shipping issues. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user mariav666
California
1 review
1 helpful vote
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December 22nd, 2020

Service at all or shipping products i believe there is something very shady about how you have to purchase read everything before purchasing and signing memberships you can only get a credit and then if you repurchase you are charged the higher price if you don't keep the membership

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Maria,

Thanks for writing a review regarding our products and services. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user donp36
Texas
1 review
6 helpful votes
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June 17th, 2015

I have ordered a dress from this place. But without any of my knowledge, they somehow singed me up for a VIP membership that charge me $29.95 every month. I didn't even know about this till I check my credit card statement. When I contacted customer service, they said "Unfortunately, we are unable to process you're request". This is bad business and they secretly signed you up for things you don't even know about.

Thumbnail of user janetc62
Florida
1 review
10 helpful votes
  • Send Message
May 31st, 2016

Be very careful that you don't unknowingly receive VIP membership. You will be charged $29.95 each month without purchasing anything. You need to review your statements diligently so you do not become a victim of this scam

Thumbnail of user shellym64
New Jersey
1 review
0 helpful votes
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October 3rd, 2017
Verified purchase

Can't wait until that pink bag arrives! She loves the cute styles, I love the modest fit, pricing, durability, and quality that comes with FabKids! We are very loyal, long term customers and recommend the site frequently.

Thumbnail of user sherrye11
Sherry E. – FabKids Rep

Hello Shelly,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XoXo,
Sherry

Thumbnail of user rachelc1298
Virginia
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

You have to time it right to cancel or you get charged for the month. Customer service can't actually help you with your order, they can only advise you what to do. Items go out of stock quickly. I had to redo my order 3 times because the second time I was being charged full price for items that were on sale. Definitely not worth it. There needs to be a lot of changes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Rachel,

Thank you for sharing your experience with your order and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user elizabethe1162
Oregon
1 review
1 helpful vote
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January 27th, 2022
Verified purchase

Absolute scam in my experience. Placed an order and never received it. Contacted the company and they told me they didn't have those items in stock anymore so they offered a store credit. I accepted and went to spend it but my new order was not enough for free shipping. Since I'd already paid shipping on the items I did not receive I reached out again and have received no response from the company despite multiple attempts. An additional order I placed at the same time as the my original order is still yet to arrive. I placed that order over a month ago. The company also will not respond to me on this issue despite many attempts. They took my money and I did not get my order.

Service
Shipping
Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hi Elizabeth,

We appreciate your feedback on your shopping experience with us! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user ellens581
Florida
1 review
3 helpful votes
  • Send Message
March 7th, 2022
Verified purchase

Started with them some time ago and was quite satisfied. Missed the disclaimer that I would be automatically paying $39.99 per month and realized I had accumulated quite a sum. Be careful. Since I first joined the quantity of clothing as almost disappeared. They have totally changed. Cannot recommend that anyone join at this time. The idea was good, but they have fallen apart.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Ellen,

Thank you for writing a review! Your feedback about our new set of items is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user jennad85
Maryland
2 reviews
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I did not receive my reminder e-mail for the past 2 months, so I was charged accordingly since I did not skip. Both times I tried to reach out to Fab Kids concerning this via their on-line chat. I was able to talk to a "customer service" rep who would then forward my issue and I Would immediately be disconnected. This happened several times. I would like to cancel my membership, but it's definitely not convenient to do so. I work during the day and have poor cell service so I'm not able to call.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Jenna,

Thank you for your feedback. Our Member Services Team will contact you right away to address your concern about the skipping reminder.

Best,
Renz

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From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.

Company Representative

Thumbnail of user heatherw609
Natasha T.
Typically does not respond to reviews

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