• FabKids

FabKids

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Overview

FabKids has a rating of 3.5 stars from 3,820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 8th among Subscription Shopping sites.

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Positive reviews (last 12 months): 57.2%
Positive
428
Neutral
31
Negative
289
99
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How would you rate FabKids?
Top Positive Review

“Almost great”

Amber G.
10/21/24

Honestly all but 1 of the 6 pairs ordered were great. One of the pairs sole was clearly offset. When I tried to carefully peel it up to reposition it, it tore up a piece of the underneath foam from where it was glued. Now it's repositioned but won't be comfortable due to this not being able to be removed. Like I said all other pairs were great, For member pricing that is. I would never pay the full prices for the shoes though. Just price them at membership prices for everyone and they would be 100%

Top Critical Review

“Very disappointing”

Dominique G.
10/1/24

This package is being delivered massively late. At least 2 weeks. Unfortunately my daughters birthday was ruined because of this experience because I was unable to afford other gifts and the only thing I was able to get her was these shoes which did not even come.

Reviews (3,820)

Rating

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Other

Reviews that mention popular keywords

customer service (263) fab kids (162) kids love (98) credit card (39) store credit (26) vip membership (43) bank account (24) quality shoes (26)
Thumbnail of user rochellec4
Montana
1 review
8 helpful votes
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May 13th, 2015

I ordered shoes from this site for my children, they were not true to size. I have been trying for 5 days to quit my membership and each time I call there is either a problem with the phone line or the wait time is over a hour long wait. This is horrible business! I would Not recommend this company to any one! If you do purchase from them DO NOT sign up for the fake VIP membership once on it they will continue to charge your account and not let you quit the membership!

Thumbnail of user samanthas1254
Colorado
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

Ordering was a fine experience the shoes and clothes fit as expected. But when you order and pay for shipping and are told you would receive your items in 3 days but the process takes 13 and I needed them for the first day of school. Also the lady on the phone lied and said it was all the mailing services fault when fabkids didn't send the clothes to them for well over a week. They created a label and the items sat for almost 2 weeks. One star for the clothes and customer service I've used fab kids for years I will not use them again.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Samantha,

Thank you for your review. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user christinaj178
Massachusetts
1 review
0 helpful votes
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November 2nd, 2020
Verified purchase

I had no problem ordering. But I got notification that the order had shipped. Problem is that it sat in New Jersey for almost a month awaiting to arrive at USPS. I ordered things from over seas and received it faster. It seriously makes me unhappy and have an undeserved feeling of ordering again. I have even considered cancelling my membership.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Christina,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping. We will be contacting you via email within 48 hours for assistance.

Best,
Nelle

Thumbnail of user tamip120
Michigan
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

My granddaughters love getting new shoes. The first time I ordered I was concerned about the quality of the shoes due to the price I paid, $10.00 sale. It didn't take me long to realize that they were nice shoes, I just got a great deal. I like the idea I can miss a month but still be charged a small amount that credits my account to use later. I am on a budget as my husband is a disabled Veteran and we live off his disability, so I am not able to make a purchase every month. Clothes are a little high in price but they are very nice.

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Tami,

What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience at Fabletics! Hope to hear more from you in the future!

Best,
Lia

Thumbnail of user leanettas
Arizona
1 review
0 helpful votes
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July 26th, 2018
Verified purchase

The clothes are okay and my kid loves the little sayings on the shirts my complaint is the shipping. FabKids usually gets the order out in a good amount of time its just the carrier they use that takes forever for me to get it.

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Leanetta,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user brianc96
Illinois
1 review
7 helpful votes
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November 16th, 2015

This company sets the standard for incompetence. My card was fraudulently used here and when calling them to stop payments they told me I didn't have an account and basically didn't know what I was talking about. Changed cards and somehow still get charged still. They sell garbage at garbage prices and have customer service of the same level. Please do yourself a favor and avoid this company at all costs

Thumbnail of user barbaram1637
Florida
1 review
0 helpful votes
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February 16th, 2021

I will never shop with FABKIDS again! I do not recommend them they take over a month to even consider delivering and no updates as to when packages will be delivered! I had to cancel and wait a week until they can process the return! Damn shame my kids were looking forward to their shoes!

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Barbara,

Thank you for sharing your overall experience with FabKids! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user hollys356
Illinois
1 review
3 helpful votes
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October 7th, 2020
Verified purchase

My daughter's dress was missing a button hole (but still functional). I was told the only thing the could do for me is exchange it. It's a plaid flannel dress, and has a limited season, so I didn't want her to miss the season with exchanges. I would have been happy with a partial credit, but right now I'm just frustrated. I order clothes online to simplify, not complicate my life.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Holly,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user melissad551
Alabama
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

If you're like me school clothes toss you in debt. This way I don't have to make a purchase it simply sits as a credit. I have several of them when August rolls around. $30 dollars ain't as missed as $300

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Melissa,

We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us here at FabKids.

XO,
Dean

Thumbnail of user mickaelan
California
1 review
2 helpful votes
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August 26th, 2022
Verified purchase

Ordered 3 pairs of shoes that light up for my kids and they only worked for 1 day then stopped lighting up, which you can imagine the response from little kids and how upset they are! Asked for an exchange or refund and they won't until you have returned the shoes and they have them to examine what's wrong with them but doing that makes me have to go out and buy all new shoes and spend even more money so they can have broken shoes back? I wouldn't waste your time or money.

Tip for consumers:
Do not waste your time or money!!!

Products used:
Light up shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Mickaela,

Thanks for sending your review! Your feedback about our product quality and return/exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user brittanyw624
Missouri
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

I've tried to cancel at least 5 times and there is no response in the chat or phone calls. Every month I try to remember to skip so that I don't get charged. I just want to cancel and it's impossible. Clothes are cute, but not worth it.

Thumbnail of user chada40
Chad A. – FabKids Rep

Hello Brittany,

Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user melissaa1575
Arizona
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

The material used for the boys shoes do not make for a durable and long lasting shoe. My sons have gone through so many pairs of shoes in the last year because they pull apart and the soles wear out too fast. Not sure if I'll keep my membership much longer.

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Melissa,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with product quality. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user breanaj6
Georgia
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

I bought 7 or 8 pairs of shoes for my daughter. She wears a size 10 from any other store. Size 10 from fabkids is so much bigger than a "normal" size 10 so they don't fit even a little bit. She still has like 3 inches of space in the sandals. The tennis shoes fit normal though! How are people supposed to know what size to purchase when it's like this?

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Breana,

We regretfully note that we received your feedback regarding the sizes of our items. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user kristinam414
Georgia
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

I have a ridiculous credit because I keep getting charged, even though I've called and asked to stop charging. I sign on to find good deals and there are none. I still have a pair of shoes that only HALF light up, because they never sent me the shipping label to return them. I paid full price!

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Kristina,

Thank you for sharing your experience with our products and the prices we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user woodyb19
Wisconsin
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

I bought about $300 worth of clothing and shoes. The shoes were a little cheaper than anticipated but for the price he still can't beat them but the clothing quality and durability has been exceptional. The outfits they have picked out are great and interchangeable and my six year old wear through some stuff.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Woody,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user elyssiad
Canada
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Ordered 2 shoes that are light up. Separate purchases. Both shoes are faulty only one lights up. You need to return before exchange can be processed which exceeds time to actually give the gift if needed.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Elyssia,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user nicoler1509
Florida
1 review
1 helpful vote
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November 26th, 2022
Verified purchase

They sent an item that didn't even worked the kid was very disappointed. Before leaving the WH quality Check needs to be done to avoid delays like this. My grandson wanted to wear this to a function and that didn't happen because of the faulty shipment and you would think they expedited because it's there error they didn't took just as long as the first pair. Poor customer service on there side.

Tip for consumers:
That this company do not expedite when they are wrong about a shipment, so don't be in a hurry for the item you are ordering

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Nicole,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user nataleal
California
1 review
0 helpful votes
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October 9th, 2017
Verified purchase

FabKids always delivers quickly, however this order was delayed due to popular item purchased. They sent me and email to notify me of this and the order arrived a 3 days later. Thankfully I didn't need the items for a gift so was not a problem at all. Their customer service is top notch!

Thumbnail of user sherrye11
Sherry E. – FabKids Rep

Hello Natalea,

Thank you for giving FabKids a positive feedback! We are happy to know that your package arrived safely. Enjoy your purchase!

Best,
Sherry

Thumbnail of user angelm288
California
1 review
3 helpful votes
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August 22nd, 2019

Charged me nearly 60 dollars called to cancel, talked into "skipping" the month until I use my credits. Placed a order, never received it. Called twice to talk to supervisor, was told they were busy. Never called me back. Lost 60 dollars for nothing! Horrible will never shop with fab kids or shoes again

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Angel,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user feliciaj58
District of Columbia
1 review
0 helpful votes
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December 8th, 2020

I've been a customer for about 6 years now and with almost every order there are shipping issues. I have a just fab and fab kids account and I plan to cancel both because my last order is now stuck in delayed shipping as well. If you like getting your stuff in a reasonable time, shop elsewhere.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Felicia,

Thank you for writing a review regarding our shipping time frames. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user benh99
Rhode Island
1 review
2 helpful votes
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March 1st, 2017

I, like many other people was signed up for the monthly VIP membership without my knowledge. Many people said it took an hour on the phone to get a refund and have their membership cancelled. I took me less than 5 minutes because as soon as I mentioned a possible class action lawsuit the rep was very helpful in cancelling my membership and providing a refund. Beside the VIP membership issue I was happy with them. I got some decent shoes, boots and clothes for my daughter at reasonable prices. I'm no expert on quality but they seemed similar in quality to clothes we got her from Old Navy, JC Penney, or other similar stores.

Thumbnail of user samarb
Samar B. – FabKids Rep

Hello Ben,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

Thumbnail of user shavonb1
Pennsylvania
1 review
0 helpful votes
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October 3rd, 2018
Verified purchase

I am never disappointed with my purchases from Fabkids and better yet, neither are my two little ladies. They get super excited when we get s shipment and wear the clothes with pride (and often get quite a few compliments as well). Nothing but!

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Shavon,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

XO,
Ivy

Thumbnail of user fredericaj
Georgia
1 review
0 helpful votes
  • Send Message
October 26th, 2019
Verified purchase

I love shopping with Fab Kids because my daughter is able to have her own style and express herself with her clothes. I've shopped in stores and on different websites but it's just something about Fab Kids that we love over all the other.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Frederica,

This is Fabulous! The team here at FabKids is so thrilled to hear such good feedback, and we’re proud to be one of the best sources of kids apparel!

You are awesome!

Bella

Thumbnail of user eboniw11
California
1 review
1 helpful vote
  • Send Message
September 8th, 2021
Verified purchase

I love shopping on FabKids website. The prices was super awesome and affordable. I only paid $21 for 5 t-shirts, 5 jeans, shoes, and 1 denim jacket that is that value of $330. My 7 year old son look cool and hip when he goes to school. I am a happy mom. The packaging was perfect and organized. The clothes were folded and clean. The shoes were clean and brand new. Thank you FabKids.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Eboni,

Awesome! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!

Best,
Nelle

Thumbnail of user lw22
Massachusetts
1 review
4 helpful votes
  • Send Message
March 21st, 2015

Tried once, and billed 4 months the $29.95! Lesson to check credit card statement each month. Customer Service is a joke! Sounded like the rep was 13 years old,,, Promised credit, we will see, but reported it to credit card company none the less.

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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.

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Thumbnail of user heatherw609
Natasha T.
Typically does not respond to reviews

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