• FabKids

FabKids

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Overview

FabKids has a rating of 3.5 stars from 3,821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 8th among Subscription Shopping sites.

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Positive reviews (last 12 months): 57.1%
Positive
428
Neutral
31
Negative
290
99
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How would you rate FabKids?
Top Positive Review

“Almost great”

Amber G.
10/21/24

Honestly all but 1 of the 6 pairs ordered were great. One of the pairs sole was clearly offset. When I tried to carefully peel it up to reposition it, it tore up a piece of the underneath foam from where it was glued. Now it's repositioned but won't be comfortable due to this not being able to be removed. Like I said all other pairs were great, For member pricing that is. I would never pay the full prices for the shoes though. Just price them at membership prices for everyone and they would be 100%

Top Critical Review

“Very disappointing”

Dominique G.
10/1/24

This package is being delivered massively late. At least 2 weeks. Unfortunately my daughters birthday was ruined because of this experience because I was unable to afford other gifts and the only thing I was able to get her was these shoes which did not even come.

Reviews (3,821)

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Reviews that mention popular keywords

customer service (263) fab kids (162) kids love (98) credit card (39) store credit (26) vip membership (43) bank account (24) quality shoes (26)
Thumbnail of user lw22
Massachusetts
1 review
4 helpful votes
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March 21st, 2015

Tried once, and billed 4 months the $29.95! Lesson to check credit card statement each month. Customer Service is a joke! Sounded like the rep was 13 years old,,, Promised credit, we will see, but reported it to credit card company none the less.

Thumbnail of user vickeye
Arkansas
1 review
3 helpful votes
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November 1st, 2016

Ordered kids clothing, received the order and was billed monthly (29.95) for a membership that I didn't authorize. It took hours on the phone through their automated phone system before I could talk to a person. The representative left me on hold for an additional 20 minutes and refused to give me their physical address so I could report them to the Better Business Bureau. Stand firm and demand a refund. Stay away, it's a scam.

Thumbnail of user rebeccaj1080
Alabama
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I find your prices VERY high. Could not afford if not for VIP.
With prices going up, I may not continue shopping. I understand the economy sucks, but as consumers, we need to check around. Over all, it's been ok.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Rebecca,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user josephined135
Texas
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

I purchased 4 pairs of shoes. Came in good time but 2 didn't fit so began the exchange process. It was quick and they paid for the return shipping. Next day I went to ship and the same day a few hours later they had me new order ready and it shipped out the following day. Super quick. Super easy! Definitely recommend.

Thumbnail of user megant493
Kentucky
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

Ordering was simple and straightforward. Package was received earlier than expected. And my son absolutely loves his new shoes! I had to wait until he fell asleep to be able to sneak them off his feet the day they arrived!

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Megan,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user erinm599
Texas
1 review
1 helpful vote
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December 16th, 2020

I ordered shoes on the Justfab and Fabkids sites. Never ever again. You can't track your order, they lie about shipping times (5-9 days is actually 20 days, even when you pay extra,) and you cannot get your money back unless you haven't received your shoes by the end of the year. Crap site. Should have known. I bet they won't fit if we ever get them.

Tip for consumers:
I ordered shoes on the Justfab and Fabkids sites. Never ever again. You can’t track your order, they lie about shipping times (5-9 days is actually 20 days, even when you pay extra,) and you cannot get your money back unless you haven’t received your shoes by the end of the year. Crap site. Should have known. I bet they won’t fit if we ever get them.

Products used:
Snow boots and booties

Service
Shipping
Returns
Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Erin,

We are sorry to hear if you still haven't received your package yet. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Thumbnail of user christinek1560
Michigan
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Ordering online was easy.
The shoes look exactly like the picture, and are true to size

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Christine,

Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at FabKids!

Best,
Mary

Thumbnail of user ruthj883
Texas
2 reviews
0 helpful votes
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May 7th, 2023
Verified purchase

FabKids never disappoints when needing an outfit for that perfect gift. My grandchildren are all getting too big to order from FabKids, but I have just started being a great-grandmother so I will get to order for quite a long time to come! The quality of the items I order is excellent. The shoes are quality items that will last through several children. I'm glad FabKids found me! I love to see their new additions several times a year. With the rewards program, the items are reasonably priced, too.

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Ruth,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user amys1497
Washington
1 review
1 helpful vote
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January 15th, 2021

They sign you up for a $39.95 VIP membership without you knowing it when you purchase from them. I am so broke. I ordered some boots for my granddaughter for Christmas that ended up costing me $120! Not to mention I received bras first and had to send those back to get the boots. Now I am being charged every single month. SCAMMERS! They hope you do not notice.

Tip for consumers:
DO NOT purchase online. YOU ARE AUTOMATICALLY SIGNED UP FOR VIP they charge you $39.95 per month.

Products used:
Purchase boots for my granddaughter. First received bras. Had to send back and reorder. Now for the SCAMMING part. They automatically sign you up for a VIP membership. They were charging me $39.95 every month, hoping no one will every notice. TERRIBLE company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Amy,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user sachal24
California
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

As much as I love the clothes from FabKids, the whole experience is like checking into a roach motel. I get monthly charges for "credits" and when I use the credits to but items I am forced to accept a "free" subscription that's not free at all and auto-charges my credit card on file. These are subscriptions I don't want and don't ask for but cannot get out of.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Sacha,

We appreciate the feedback you shared regarding our VIP program. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user chanelb40
North Carolina
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

There's always great deals on shoes here!
The shoes are semi-cheaply made (almost plastic-like) but they last long enough for my kids to outgrow them and I can get new pairs. Since they are so inexpensive in price, I don't mind how beat up they are after my kids have played outside in them for months at a time

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Chanel,

Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day! 

Best,
Renz

Thumbnail of user kathyv11
Massachusetts
1 review
2 helpful votes
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November 10th, 2015

I have "SKIPPED" 3 months so far with out problems finding the skip button. My son and myself have really liked the purchases of long sleeved shirts for the winter for him. We have only had 1 issue with a shirt cut wrong in the arms I and not bothering to return. He will wear it until he can't. They have 1 strike out of 3 but honestly I am almost stocked for the winter months so I may quit them soon until spring or completely.

Thumbnail of user aleeceseds
North Carolina
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

For the price of the shoe is pretty reasonable. I have three young boys have a older daughter but she cannot fit any of the shoes so it works in hand for these tough little boys who's always running through their shoes. Decent price. Cute! Looks and my kids love them so you can't beat it

Thumbnail of user melissas2692
Illinois
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I have been a loyal customer for three plus years and have never had a complaint! Shipping is reliable and it's easy to return a product if necessary. The styles are adorable and trendy making my granddaughter the best dressed in school! The sizes are true to fit and the materials and craftsmanship are fabulous too! I enjoy earning points and the kiddo loves all of the free goodies she gets because of the loyalty program! Fab kids is a win win in our books!

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Melissa,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user leanneb149
North Carolina
1 review
1 helpful vote
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January 5th, 2023
Verified purchase

I'm so disappointed in all of the shoes I have received. 3 pairs of the Velcro shoes have already torn Velcro, and my kids don't wear them every day. The slip on shoes are so worn out and tearing after only having them a couple months. I reached out 2 months ago about one Velcro pair and they said they would replace it and they still haven't shipped. For the money I was expecting better quality. I highly do not recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Leanne,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user dw690
California
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I will wait I was nervous buying shoes online. Was I ever wrong to be! I bought four pairs of shoes, and one outfit. The sneakers are great and my daughter loves that they light up purple. Quality is a-plus! She never takes off her boots either. All in all I will be returning when I find new styles she wants.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Danielle,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!        

Best,
Renz

Thumbnail of user jessical988
New Jersey
1 review
0 helpful votes
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August 3rd, 2020
Verified purchase

The site is super easy to navigate to find items. I love that it updates the clothing options each month as well. However, I wish there was a differentiation between younger and older girl styles. I have two girls and they do not like to be dressed the same. So I find it difficult to get something for each of them.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Jessica,

Thank you for sharing your easy navigating experience with our website! Our Member Services team will be contacting you shortly for further assistance with any concerns you may have.

Best,
Nelle

Thumbnail of user yvonnes529
Virginia
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

FabKids uses a predatory membership structure to force you into buying into their scheme in order to get a discount on their products. They automatically charge you every month in order to build up store credit. Once signed up they only way to stop it is to cancel membership and face high pressure sales tactics to stay or rejoin, or face losing your credits. Or you can remember to go to their website during the narrow 5 day window at the beginning of each month and tell them to pause the payment. They rely on you forgetting, losing track, or misunderstanding. Their products are already very reasonably priced, so don't fall for their tricks.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Yvonne,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user masseylynnw
Texas
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Huge selection to choose from. The best prices and the most unique designs made shopping for them a joy! The best part she loves all 3 pair and her outfit. You can't get quality and prices anywhere else. Plus Super fast shipping! A++++

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Massey-Lynn,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user pearlh87
Oklahoma
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

I wear size 5. Your ladies start at six. I can wear a big kids size 4, so I orders some that I thought might work. They fit but are really wide. I want to cancel my membership. Not what I'm looking for.

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Pearl,

We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user harleyb68
Kansas
1 review
2 helpful votes
  • Send Message
February 12th, 2021

Make sure you are not signing up
For VIP. They charge you $39.95 a month if you don't shop. They will not refund it or let you cancel. Until you buy something else. I do have screen shot of them telling me that..

Tip for consumers:
Make sure to read order or you will sign up for VIP and that’s $39.95 a month if you don’t order anything

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Harley,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with our VIP Membership. We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user holliem23
Mississippi
1 review
4 helpful votes
  • Send Message
November 13th, 2015

This company is a big scam. They charge your account every month. Please do not let your children or you order from this company. The customer service rep is very difficult to understand. They say it's in the fine print about the recurring charges. Beware of this terrible company. Consumer alerts should be told about this horrible practice.

Thumbnail of user ashleighk32
Arizona
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

I always have to size up when ordering for my nieces and nephews from fab kids. Their prices continue to rise. I would cancel my membership, but then the funds ive already accrued from credits would be worth less than what they would be for members. They really make you stick around. Not because you want to though.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Ashleigh,

Thank you for sharing your experience with our items and the prices we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user bradm564
Oregon
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

Some of the products are a good price for the quality, just make sure that you skip each month before the 5th or you are going to get charged 40 dollars. Also, the money you rack up in "free purchases" can rarely be used to buy anything. Probably want to skip this one unless you have disposable income. Decent clothing for the price.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Brad,

We appreciate the feedback you shared regarding member credit usage. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user kristinam398
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 22nd, 2022
Verified purchase

My toddler found all shoes to be uncomfortable. The pair of shoes he thought was really cool, the light up dinosaur shoes, only one of the two actually lights up. I proceeded to request an exchange in order to receive a working shoe and have been unsuccessful as it tells me I need to use a desktop computer to process a return. SO SNEAKY. Just a way to prevent people from going through a return or exchange. I can easily place on order on my phone but I have to pull out my prehistoric laptop and dust it off to place a return request….

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Kristina,

Thank you for sharing your experience with the item you purchased and processing returns on the site. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

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From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.

Company Representative

Thumbnail of user heatherw609
Natasha T.
Typically does not respond to reviews

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