Overview
FabKids has a rating of 3.3 stars from 4,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
I sent them an e-mail asking to cancel my account and got an e-mail back saying that they could only skip a month.
A month later, there was a charge on my account and when I called them a rude customer service person said that they could not refund the charge.
I was not happy by the way this business do things. I believe that an e-mail should be enough to cancel that membership but no. I needed to call few times, repeat my email and phone number several times and still got nowhere.
The worse part is being told: Sorry you should have known... I can't refund the charge!
I wasted over 10 minutes on the phone and have to get a hold of my credit card company now.
I do Not recommend this company as they will charge you regardless of your attempts to cancel it.
Too much hassle for little in return.
I learned my lesson and hope this review can help others not to fall for the same trap.
I love the look of the boots. I got them for my 12 year old niece. I call her kitty. They were given to her for Easter, along with some candy. My sister loves them and they came right on time for the rainy days and she's been wearing them to school.
Ordered my daughter a pair of shoes for her first day of school and the little girl size 3 is made to fit an adult. Definitely do not fit a 10 year old little girl! Should really be more descriptive with size!
Hello Alexandria,
We are sorry to hear that you were not satisfied with the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I bought 4 pair of shoes, and they were all great material for the price! My kids loved them, so did I. The only complain I have Is that there is no app to easier navigate and remember ab the monthly membership
Hello Shannon,
We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love saving my points and cash credit. It helps me buy large orders at a time. The leggings are great fit for my daughter who tall and thin. The prices are great and the clothes are made well. I would encourage anyone with children to look into getting their clothes shopping done here.
Hello Michell,
The team here at FabKids is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes!
XO,
Dean
There are very little styles to choose from… Shoes when they are on sale are great! They don't Last long so paying full price isn't great. I can never find any clothes I really like. Overpriced T shirts unless you get them on deep sale… I would buy more if I had more choices.
Hello Jennifer,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
The clothes are well made. Service is excellent and the website is easy to use. I wish more clothes were tailored to the more slender boy.
The prices are great but the stock is limited. I have had trouble 2 or 3 times placing an order where it shows me a product and size is Available, allows me to add to chart but will not let me check out to purchase.
Hello Nickesha,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I placed the second order and received the delivery in 3 days. The fast delivery is so cool and thank you! 1 item hasn't arrived yet, but I love the other clothes I ordered. My boy likes these so much. I'm glad to have quality clothes at a low price. Thanks!
Hello Jihye,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
The clothes, jackets, boots, and shoes are real cute. They show up looking very nice. However, after a couple of washes done according to the label, the colors faded. The boots were very easily scuffed. One pair of pants totally changed color. (Panda Corn pants)
Hello Pam,
We’re sorry your item was not what you expected. This is not how we do business in FabKids. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
There is no consistent prices, it keeps changing. Before and after you subscribed it's absolutely different prices! However, quality is satisfying but only for 5$. Not 30$ as it shows after became a member.
Hello Evgenia,
Thank you for your feedback. Our Member Services Team will contact you right away to address your concern about the prices we have.
Best,
Renz
Our order was filled and came in quickly as expected. Everything was carefully shipped and in individual bags which is nice. We cancelled since our son finally outgrew the size cap. We had been with Fabkids since he was probably 3 yrs old. We were happy staying for over 9 yrs.
Hello Bryson,
We are glad you are enjoying our products and shipping process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Ordered shoes for my grand kids and had to pay only. 86 for the purchase because of my rewards. Then one pair was too small so returned them and had the replacement within 3 days. I love FabKids and shop with them quite often to get terrific deals and cute items.
Hello Jan,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at FabKids try our best to provide the best service and unique style at an affordable price!
XO,
Ivy
My experience was horrible, the order was supposed to be dropped off like a week before Christmas but it came several days after. When I would try to track the order it had information from days prior, it never updated. Update your customer tracking info
Hello Latoya,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I placed an order it stated that I would receive it on Monday... then Tuesday so instead of getting some type of communication I had to search and figure out what was going on. Somehow the package was re-routed to the wrong area. Again no form of communication now I'm still waiting on an update as to when I will even receive my item. First and last time
Hello Sunshine,
Thank you for sharing your feedback regarding the status of your order. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
This site is trash! Don't use it. They charge a monthly VIP fee even if you don't sign up for! Been on the phone for 3 hours. Still no answer. The product they sale is like Family Dollar! No need to respond Fabkids to this comment ya'll are trash and sorry!
Hello Darren,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
To see my daughter smile as big as she did when she opened her package was priceless. The quality of the clothes very nice. She loves all her winter boots and so do I. Thank you Fabkids will be placing my daughter a Christmas order!
Hello Luella,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Purchased product. Usps refused to deliver to my sister's house before she paid an 11.95 fee. She had to go to the post office and they handed her the box open! Gave no reason for it. Issue is with the delivery more so than with the products themselves.
Hello Ashly,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Cute selection. Quickly shipped.
The ONLY thing I don't like is the genderized part. I created a profile for my girls as girls, and one profile for them as boys. They had dino shirts and such in the boys section only.
It is pretty obvious it is a club type of site, my cousin invited me and told me all about it. You get one outfit for $30 each month, you can opt out if you don't see something that you like. They give you 6 days to opt out, then they charge you.
I had an issue, with my first order and called customer service. I was helped right away and she solved my issue over the phone.
The clothes are of good quality. And my daughters LOVE them.
I ordered shoes about a month or two ago from fabkids and I'm high displeased. Not only was I unaware that I would be charged a monthly fee afterwards but they are refusing to refund me my money. I'm a single mother of 4 struggling and fabkids stole the last bit of money I had for gas for the week. I intend on taking this to the better business bureau. This whole company is a scam and I'm taking this to the higher ups until i get my money back
Hello Barbara,
We’re sorry to hear about your recent experience with FabKids! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria,
Thank you so much for sharing your feedback on the products you got from us. We always strive to provide our members with stylish products and fast delivery. Have a fabulous day!
Best,
Allison