FabKids

Customer service experience for me calling in with 1 question did it. They are hard to understand and don't seem to know or care, rude, hung up on me multiple times never called back, while I was trying to place first order(knew then something wasn't right). False advertising!

I bought my daughter the 2 for $20 shoe deal. 1 pair of high top sneakers, and one pair of pink leopard print of ugg style boots.
The sneakers thing to be good quality, however even though they were the same size as the boots they were about a size too big. The boots seems nice but after wearing them for a month the whole sole of the shoe just began coming off. After one month of wearing the boots they were literally coming apart. I would not buy from this company and in again. Horrible horrible quality especially for children's clothes

I came across the site and decided to take a look at some things. I was mainly shopping for my two year old daughter when I saw you could purchase shoes for $5. I was like oh ok wow this is cool. When I decided to purchase the shoes it told me I had to sign up for this promotion going on in order to get what I wanted for that price. Ok, cool. What I didn't and don't like you have to cancel every month or they will charge your account $80 for a membership that you honestly really didn't want or want to sign up for. I like the site at first after all that and slot if it is expensive! No thank you.

My daughter was very excited to try FabKids because they have some really cute options. The first order we placed arrived within a week, and the clothes were cute as pictured however they started to fade after one wash! Her leggings are already torn at the knee after only a couple months of wear. The second order we placed on Nov 21 still has not arrived. We've been charged, but no order has been delivered. Every time I contact them I am told "shipping delays" are the reason, and to contact them in a few more days. Every time, they add more days. At this point I figure I am never going to see an order or be refunded. Steer clear of this company! We switched to KidBox and have had MUCH better service.

I purchased a couple of pairs of toddler shoes with a two for one promotion and $10 off "special". The shoes haven't arrived and I suspect they will be just fine when they do. However, because I happened to actually read one of the flurry of e-mails they sent after my order I noticed that I was now a VIP. VIP's get great prices, special discounts, yada, yada, yada. They also are enrolled in a program that bills them $26 dollars every month unless they order something or click a link to refuse. Forget to click and you pay $26 for nothing. I cannot imagine this is a legal business practice but it certainly is at least dishonest. I will research FabKids, their owners, corporate affiliations etc. and stop doing business with any of them.

This was an overall bad decision. I think originally it was a good deal but future purchases were just ok. The shoes we purchased were of good quality. The clothes however are very juvenile. Cute for toddlers but designs are inappropriate for school age kids. The most annoying thing is they promise to remind you to decline your monthly credit but usually don't. True you can use the credit to buy clothes but lots of conditions attached to it. Returns are easy sometimes. They promised to hold an outfit I wanted to exchange but didn't and I had to contact them4 times to finally get the return shipping label. Oh and their chat in rarely available.