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FabKids

Overview

FabKids has a rating of 3.3 stars from 4,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.

service
174
value
169
shipping
184
returns
107
quality
166
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New York
1 review
0 helpful votes
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Excellent service and product
January 5, 2023

I thought the clothes and shoes would look cheap but they're great! The customer service is great too. The site was a little tricky with the inventory, but I was able to it figure out and received my daughters light up shoes. I kind of had to trick the website, so that should be fixed. To skip payments is simple too! I love it.

Date of experience: January 5, 2023
Jennifer M. FabKids Rep
over a year old

Hello Mebina,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Wisconsin
2 reviews
0 helpful votes
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FUN!
November 24, 2022

The virtual shopping on site was fun with many great choices for an eight-year-old little girl. I'm told the quality of the items was very good as well. It was a great experience and customer service was wonderful.

Date of experience: November 24, 2022
Jennifer M. FabKids Rep
over a year old

Hello Sharon,

We are glad you are enjoying our products and the website! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Canada
1 review
0 helpful votes
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Policy
November 22, 2022

But I'm very disappointed with policy. I called to cancel my membership,the customer service says ok. But I found out Fabkids charging me 3 times. I asked my money back but nothing I get. No recommended at all.

Date of experience: November 22, 2022
Jennifer M. FabKids Rep
over a year old

Hi Yashinta,

We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.

Best,
Tina

Texas
1 review
0 helpful votes
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Does not disclose membership price
December 7, 2022

They do not make it easy to know that you're signing up for a membership when you order, and it's even harder to find how much it is! It's so expensive. And it requires a phone call to cancel. Very sketchy.

Date of experience: December 7, 2022
Jennifer M. FabKids Rep
over a year old

Hello Krystal,

Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

West Virginia
1 review
0 helpful votes
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Great price, quality shoes!
April 5, 2023

We recently purchased light up sparkly unicorn shoes for our 3 year old, and we love them! Quality shoes for a great price! They are so much fun and have that expensive and lasting quality to them. Very satisfied customer here!

Date of experience: April 5, 2023
Mary L. FabKids Rep
over a year old

Hello Liz,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

New Jersey
1 review
2 helpful votes
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Watch out!
March 9, 2015

Watch out for the fine print. Make sure you read everything. I didn't and got burnt. 29.95 a month is terrible whether you buy something or not. You can skip a month if you remember to go in their site and hit skip or you will be charged. I will never buy from a site like that again.

Date of experience: March 9, 2015
Maine
1 review
0 helpful votes
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Sneaky practice
January 7, 2023

You are obligated to either purchase something every month or skip the month and not be charged $39.99. This money is saved as a credit. They send a reminder with 5 days to skip before you are charged. But they intentionally fail to send the reminder a couple of times a year and if you forget to logon to their site and skip within the 1st 5 days of the month, they just charge you and force you to buy something. It's a nasty practice but it gets them more sales. Oh, if you want to cancel you must call them and wait on hold. There is only an online option to sign up not cancel.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Carl,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Florida
1 review
0 helpful votes
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Too BIG!
November 23, 2022

I purchased 4 pair of shoes all size 10 and they are very different in size. 2 of them look more like a 12. And the other too more like a 9. I need to return and can't figure out where or how to print return label for exchange.

Date of experience: November 23, 2022
Jennifer M. FabKids Rep
over a year old

Hello Henrea,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Maine
1 review
0 helpful votes
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Boots
November 22, 2022

I bought 6 pairs of boots/shoes for my kids. The quality for the price is excellent. Shipping was fast and I was satisfied all except one pair of boots have no insert In the bottoms! I would just through in a old pair from another pair of boots but I don't have any that will fit the new larger sizes I got.

Date of experience: November 22, 2022
Jennifer M. FabKids Rep
over a year old

Hello Amanda,

Thanks for writing honest feedback about the boots you ordered. We value your opinion and see it as an opportunity to learn and improve.

We appreciate you notifying us that the boots have no insert In the bottoms. In the meantime, we offer hassle-free 60-day returns and exchanges for your convenience (excluding final sale items as per promo terms). We always encourage our members to send their items back if they're not happy with them. There should be instructions in the box, but you can also go to My Account-->Order History-->Return Item. You can return and exchange an item for a different color or size. If you are not satisfied with the style, you can also return an item for a store credit. The credit can generally be applied on a full-priced item; However, we occasionally have sales that allow using credit for the promotion. You can always review the terms and conditions for the sale if you want to know if credits can be applied. Or, if you'd prefer, I will be happy to further assist you in returning an item.

If you have questions or concerns, feel free to message me back directly through this email.

Best,
Mary

Illinois
1 review
0 helpful votes
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I dont see overall value for money and the product recommendations are great. I believe it assumes what is selected earlier is the style and never show anything new and the product after 3 month either fade or bobbles. I prefer kohls or gap outlet or old navy to fab kids. And sad part is there is no way to pause without working the customer care if you missed to pause for a month between 1-5.

Date of experience: March 6, 2023
Mary L. FabKids Rep
over a year old

Hello Karthik,

Thank you for sharing your experience with our products and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

New Jersey
1 review
0 helpful votes
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Great prices great quality
December 7, 2022

I ordered, it shipped, I received super fast and efficient. My daughter loves her boots and onesie. Only thing I dislike is the $50 per month charge you have to pay if you want to participate and get the shoes at a discounted price which sums up to me paying full price for the shoes. Good thing about that you can skip months I guess

Date of experience: December 7, 2022
Jennifer M. FabKids Rep
over a year old

Hello Naidacia,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Illinois
2 reviews
0 helpful votes
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The best place for my dinosaur loving grandson!
January 9, 2023

Thanks to FabKids, I've been able to keep my grandson in unique, comfortable, durable, and affordable dinosaur clothes AND shoes! I do wish they had a little more for boys considering how much there is for girls, but that seem to be a problem everywhere.

Date of experience: January 9, 2023
Jennifer M. FabKids Rep
over a year old

Hello Amy,

We appreciate the feedback you shared regarding the options we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Missouri
1 review
0 helpful votes
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I ordered clothes for one granddaughter around 12th of July. Tracking number just said it was en route to Texas. USPS said the order got lost. I chatted with customer service and finally after three weeks, I had to cancel the order and place a new one. They did give me some money back which was nice of them to do. Of course most of the clothes I first ordered were no longer available after almost a month. I placed the new order four days ago and was just given a FedEx tracking number. I tried tracking it and was told by FabKids chat person to give it 24 to 48 hours to be able to track it. I told them no matter who is the shipper, be it FedEx, UPS or Pitney Bowes, my order should be at my HOUSE by then. They ship out of Louisville, Ky. I live in Oklahoma. Every other company that I have ordered clothes from have had items arrive in less than a week, not a month!

Date of experience: August 6, 2020
Cole N. FabKids Rep
over a year old

Hello Dusty,

Thank you for sharing your first shopping experience with us. We are sorry if your order takes longer to ship. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Virginia
1 review
0 helpful votes
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Returns
February 16, 2023

All I want to do is return a pair of boots back because their too small and you keep sending me steps on how to send it back but nowhere on the instructions does it say where I take the package to and nowhere does it say how to print the return label. This is definitely not user friendly. At this point you can just send me your address and I'll just go to the post office.

Date of experience: February 16, 2023
Georgia
1 review
0 helpful votes
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Never received item
November 22, 2022

Item was suppose to arrive a certain time but didn't come called and spoke with a agent and she basically said she couldn't do nothing because it says it's been shipped but I called Usps and they said they were still waiting to get the package, never heard anything else from fabkids

Date of experience: November 22, 2022
Jennifer M. FabKids Rep
over a year old

Hello Tiffany,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

West Virginia
1 review
2 helpful votes
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The WORST experience
February 6, 2020

Ordered shoes for my kids. Several days after ordering I got an email stating that my return has been issued. I just need to return the items. Well I contacted customer service and they couldn't tell me why. That made me nervous off the bat because whoever issued the false return had my account information. Almost three weeks later and I haven't received my item so I look at status and it says it was delivered like 9 days ago: which it was not. I contacted customer service again, sent messages, had to repeat myself to chat bot and then finally to the actual agent and then without answering any of my questions, the agent left the chat. So now I have no product, no refund (so out the money I spent, and no answers. Very disappointed and upset with this experience.

Date of experience: February 3, 2020
Cole N. FabKids Rep
over a year old

Hello Corrine,

We sincerely apologize for the negative experience you had with us. We do our best to train our Member Services team on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Rest assured your feedback will be our utmost priority. Our Member Services team will be contacting you to assist you further.

Best Regards,
Nelle

Georgia
1 review
0 helpful votes
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Fabulous shoes
December 1, 2022

I bought five pairs of shoes at a very good price. The shoes all fit and the quality is amazing but my delivery time was off. It arrived after my predicted time of delivery. I had to wait for a whole month before I got them.

Date of experience: December 1, 2022
Jennifer M. FabKids Rep
over a year old

Hello Whitney,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our delivery service. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Wisconsin
1 review
0 helpful votes
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Cute shoes - Hard to manage credit
January 19, 2023

Shoes are cute and kids love them. Credit system is hard to manage. It automatically takes off at checkout but won't take off full amount. You buy one shoe it takes off half but you buy two it took off everything except a handful of dollars.

Date of experience: January 19, 2023
Jennifer M. FabKids Rep
over a year old

Hello Cassandra,

We value the comments you made about member credit usage. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Arkansas
1 review
0 helpful votes
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Not worth it
May 6, 2023

Not worth the money slightly confusing method of skipping if you don't remember to skip by a certain day each month they will charge you 50 dollars and the clothes and shoes are cheap looking and repeat the same styles every season not worth the money.

Date of experience: May 6, 2023
Chad A. FabKids Rep
over a year old

Hello Vannessa,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

District of Columbia
1 review
0 helpful votes
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Cute but off a lil
March 7, 2023

My daughter loves the prints and designs but it is hard to get her the right sizes. She is a children's 12 but every time we get pants they are WAY too long, we end up having to cut and hem them. The shoes are amazing!

Date of experience: March 7, 2023
Zeth B. FabKids Rep
over a year old

Hello Lakeisha,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth