Overview
FabKids has a rating of 3.3 stars from 4,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
Paid over $60 Cdn for this jacket that dissolved an entire seam the first time it was washed. Looking inside showed the incredibly poor workmanship! Lining wasn't serged or even folded over to prevent just this kind of thing from happening. Tired of giving this company chances after repeated poor quality items that don't hold up to something as simple and necessary as WASHING. This is my SECOND poor review after trying their products again. (Edited March 25,2023)
I have been a member with Fabkids since 2009. My daughter's love their clothes and shoes. I love how convenient and simple it is to shop. Fun and appropriate styles for kids. I appreciate the monthly reminders for the option to shop or skip the month. Never any hassle or guilt for skipping.
Hello Valerie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I had an issue with one show not lighting up and I called they had another pair ready and sent me a label I put my purchase in any box and taped the label on and got my shoes not too long after and they worked great. Easy as little hassle as possible
Hello Leanne,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I measured my kids feet before ordering any shoes on FabKids and used their sizes chart and every pair of shoes that came back (I ordered 9 pairs of different sizes) were too big. I ordered size 7 for my daughter and the shoes are too big for my 9.5 size feet... Very frustrating. I am keeping all of the shoes because I have a handful of daughters who can use them next year but I am going to be out the money for the 2 pairs I bought for my daughter unless she ends up with size 10-10.5 feet. I want to return the shoes that are way to big but I'm in Canada and so I have to pay $10 for shipping and the shoes are less then $20.
Hello Anona,
We value the comments you made about the fit of the items that you got. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Your VIP membership isn't much of a discount. It's actually a bunch of lies. For example, if FabKids is holding a "sale" my VIP money somehow is considered the sale? But the "sale" is every item in Fabkids. If I knew FabKids was ran this way and not similar to Fabletics or even Khols then I'd never have signed up. If this is for the public to see then I highly suggest not going with Fabkids. You can get the same cute clothes at Carters and most likely cheaper. If you care about the quality, the shoes are great but the clothes is a literal crap shoot. Some of the clothes shrink a whole size. You're welcome for me saving you time and money.
Hello Tayla,
Thank you for taking the time to leave a review. Your feedback about member credit usage and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I was charged and didn't get my package at the date promised
It was not clear that there has to be an expensive subscription.
Very unsatisfied because the order took too long had to call to find out what the hold up was they didn't told me then said it was. Gonna be sent regularly? I had to call back again to request that it be sent as soon as possible because of the weight. Not only that I did not get all of the things I ordered so I would have to score very low for customer service and attentiveness they did send it. Without charging me extra quicker but I should have never had to call to find out what was taking the order so long to get to me
Hello Cardell,
We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
The clothing on FabKids is great quality I like this selection choices. However, it is very difficult to find the "skip the month" option. I can find it a lot easier on Fabkids than just fab. I get very frustrated when I get the monthly fee and then can't apply it towards Clearance items and only use it towards new product. I think if I have paid, the credit should be allowed to go to whatever I purchase Clearance or otherwise
Hello Amy,
Please accept our sincere apologies for the inconvenience you may have experienced. At FabKids, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
You charged me for something I never agree on you took like 50 dollars and then you took 49.99 or so this month again all I did is get one pair of shoes for my granddaughter. Never will I buy anything from you
Hello Sandra,
Thanks for writing a review about our Member Credit! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
I brought my online order into a bricks and mortar store and even though the inventory was out of the original item, the sales representative worked with me to find an alternative and helped me navigate the process. It was an amazing experience!
Hello Kami,
Thanks a lot for the feedback. FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I love the shoes selection. Love the pricing. It was all great, although the light up shoes don't last very long at all. Few days later one whole stopped lighting up. This is the second pair of light up shoes I've bought. I'm still happy with them though!
Hello Kayla,
Thank you for sharing your experience with our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Don't pay for the $14.95 Express Shipping! It's a scam! When you pay, the express shipping option for an extra $14.95 shows that it'll arrive in 2-3 DAYS. However when you get the email confirmation, the express shipping shows that it'll arrive in 6-14 DAYS (same as if you didn't pay $14.95). You don't get your order any faster AND you don't get the $14.95 refunded.
Hello Gao,
We are sorry to hear if you are unhappy with our shipping time frames! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
Horrible company to try and cancel. I was on hold for at least 20 minutes. Then because I had a credit which they wouldn't refund, I still can't cancel the stupid account. I haven't been happy with the styles for a while. But I also don't want to lose $30-so I decided to order something, well I have to pay shipping. Worst company EVER!
Outfit is super cute! The quality is amazing! I'll be buying again from them
I found the process of applying credits and actually making purchases really frustrating and unclear. I often had to call to get my credits applied. The clothing quality was fine but shoes were AWFUL, lost color and broke apart within a month or two. I canceled due to how irritating the whole setup was.
Hello Cyara,
Thank you for sharing your experience with the items you ordered and we are sad that you canceled your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
On previous order shoes were too big so I sized down to make sure we had the correct size and these were still too big. Had hard time placing order. Tried to use all credits and it wouldn't not allow it
Hello Lynn,
Thank you for sharing your experience with the item you ordered and in using yhour VIP credis. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered on November 9,2022 by November 17,2022 I still had not received my items so I called and spoke with a rep who said the order was cancelled by mistake. He than charge me a second time and said I would receive my order within a week. Now December came and still nothing so I called and spoke to another rep who said my order was never placed and she went to resubmit my order and almost everything I ordered was now out of stock. I was highly disappointed those items were Christmas gifts. I am not recommending others to use fabkids
Hello Kristen,
It is with great regret that we received your feedback regarding your order. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz