Overview
FabKids has a rating of 3.3 stars from 4,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
I tried to cancel the membership immediately after ordering and they said they would have to charge full price for the products if I cancel the membership before the order ships. Then the shoes I bought nearly fell apart during the first wear. They offered 50% off when I again tried to cancel but it was never applied to my account. To make matters worse I tried to use the rest of my membership to purchase something since they refused a refund and a shirt that was showing 9.99 o. The product screen was showing as 18 in the cart. Another that was 11.99 showed at 20.99 in the cart. They are horrible.
I have been in contact twice with customer service after my shipment came. 2 items were missing. I was told first they would be here the same week, Thursday. When I messaged again, I was told they were in transit and would have them that week. Its been 3 weeks and the items are still not here.
Hello Paulette,
Thank you for writing a review! We are sorry to hear if your items were missing. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
My order was delivered in 3 separate packages, some of it was wrong, and one of the packages was in limbo for 2 weeks. I canceled my VIP membership and no one gave a crap. I'm sorry I wasted so much time and money on this company, because no one cares about keeping customers and using good customer service.
Hello Jennifer,
Thank you for writing a review! We are sorry for the inconvenience we had caused you with your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
True to size! The material of both clothes and shoes were made of great quality! You can tell just by the touch! And the shoes seemed to be crafted very well! I am super satisfied and can't wait to finish adding to our the collection!
Hello Aeshah,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I have a 4 year old and I have been shopping with FabKids since. I love the sales they have and my daughter loves the different outfits we can get and put together. Very good job FabKids. Definitely a returning customer until I can't anymore!
Hello Kesha,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have ordered from FABKIDS 3 times and so far the shipping is fast, the shoes are great quality and super cute! I have bought shoes for my son and daughter and they both love their shoes. They are a little pricey, so I hit the sales I am always on a budget and my kids go through shoes like no other. I will definitely continue to order more.
Hello Tiffany,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
These folks are truly awful. Spoke to customer service who could not have cared less that they sent me the wrong product, couldn't tell me when I'd get the right product. Was like speaking to a robot. Avoid avoid avoid!
Hello Joe,
Thanks for sharing your feedback regarding your experience with our customer service. We will contact you within 48 hours for further assistance.
Best,
Nelle
I bought the lightnup dinosaur shoes and the skeleton dinosaur boots for my son on November 20 2022. The first time he wore the light up shoes, most of the lights on the right shoe stopped working within 3 hours of him wearing them. The boots, garbage, they are cracking and the design is rubbing off on them. I am highly disappointed with these products especially with the lack of options for boys.
Hello Kinya,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered shoes on the 4th and it said online if u order by the 7th it was guaranteed to be here by Christmas im on the phone now 30 mins for them to tell me my items wont b here till the 28th because an I quote " the pandemic" did they call me and say this NO I have to call wait 20 mins for them to tell me my items wont arrive till after Christmas! Wait another 15 min to speak to a supervisor oh they are having technical difficulties and cant connect me. Then they hang up on me! Buy from amazon this company is a joke!
Hello Vanessa,
Thank you for writing a review! We are sorry to hear about the negative experience you have encountered with our shipping. We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered a $100 worth and spent extra on shipping for the 2 day shipping. I never received my order. I called fed ex and they told me to call fabkids to file a lost package. Instead they charged me a second time, did another 2 day shipping and still never got my package or a refund. They gave me a pathetic $16 credit.
Hello Sabrina,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I shop for my grandson and he is so happy when he sees the Fab Kids package come in the mail. I love the quality of your clothes and the fit is good too. I have. Recommended your site to my friends. Happy New Year to all of you and may God bless!
Hello Jane,
Thank you very much for spreading the good news about FabKids! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I purchased 2 pairs of tennis shoes that look like dinosaurs in the back of them and one pair had dinosaurs all over them and light up when he walks. He thought that those were the best ever! The other pair had a dinosaur on the side, he liked those too.
Hello Sally,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I placed my first order on 21Nov and it is now 07Dec with no package. I called and was told I had to wait the 7-10 days for shipping and it is now passed that. I can't even review the product itself because I don't have my package. Also customer service was pushy after multiple times telling them I just want to cancel my subscription. My daughter has been asking everyday if her new shoes came in.
Hello Courtney,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
These clothes are just the cutest and my girls love them! I love that I can pay for the membership monthly and it just keeps it saved up for me. I do this all year long and use the money I have saved for Christmas Gifts. Its just a great way save! Thank you for providing amazing products for my girls!
Hello Loretta,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I didn't realize I was signing up for a subscription until I had completed the purchase process. The product I received is as advertised and the price is appropriate for my 9yo who grows out of clothes overnight and wears them out even faster. I have not cancelled the subscription because the wording in the cancellation policy made it sound like the clothes I ordered would cost me more? So I've set a reminder on my calendar to skip my charge each month. I may order from the site again. I wish I didn't have to go through the extra step of skipping the monthly charge.
Hello Meredith,
Hello Heidi,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. We would also like to discuss further our promos and product pricing. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
These people, once you use them to buy anything, they feel the need to continue to suck money out of your account without permission. I have had to stop everything thru my bank just because the Fab Kids people will not stop stealing money from my acct. Please do not use this for anything and put your credit card info out to them. You will regret it!
Hello M G.,
We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
Except for my first order, I haven't had a correct one yet. I've had shoes included that were defective (one lit up, one didn't), was sent shoes I didn't order, shoes I did order were missing, and in trying to make up for the pair that didn't light up correctly, I was sent the wrong size (about 3 sizes smaller than my child currently wears). Does not feel like a VIP experience.
Hello Rebecca,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Worst. Place. Ever! No customer service to speak of. If you call you get a call center in India and they won't communicate with you by email. If you contact them they just send an email directing you to call their number which is the aforementioned call center. The clothes are ok, not great, and not worth the price you pay. You can get better deals and much more variety at Target or Kohls.
I ordered several articles of clothing for my son. He is a small 3 yr old. 3t is typically large on him so that's what I ordered from your company, except I washed it all once before wearing and it's all to small. So now he can't wear it and it was a waste of my money. I think I'm going to cancel my membership after this.
Hello Megan,
Thank you for writing a review! We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nichole,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz