Overview
FabKids has a rating of 3.3 stars from 4,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
It's was a great experience the only thing I did not like they wanted me to pay $49.95 a month for discounts and I felt that was not right. That is the reason I did not order from their again, if things change I will order again.
You pay what you get for. Shoe laces were dirty on a pair of canvas shoes I ordered for my nephew. When contacting customer service I was told I could start a return process but I wouldn't receive a new pair by when I needed them. Needless to say I'm cancelling my membership
Hello Jessica,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Bad website and customer service. I ordered two shoes size 9 but I received one shoe size 9 and the other one size 7. I called customer service it was their mistake and It was a gift for my nephews (Twins), they told me I have to exchange but the mother doesn't drive and she can't leave the home for personal matter but they didn't care and they didn't help and It was there mistake. I am a VIP member they need at least to have had another option for VIP members especially it's their mistake but they didn't care. Now, I paid for a shoe that I won't use for the child and I waste money for nothing and it's their mistake! I am so mad and I don't like to deal with this website again.
Hello Ali And Sami,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I bought several Toddler size 8 shoes and some of them were smaller than the Toddler size 7 I originally bought last year. I returned them for toddler size 10 and they were way too big. There isn't a way to return the exchange so I am stuck with shows that are still too large
Hello Omega,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The items I wanted were always out of stock in the sizes I needed. I ordered items, and then after I received them and called, that was when I was told the missing item was because they were not in stock. No one notified me. Lack of communication on your side.
Hello Farah,
Thank you for sharing your experience with your order and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I was aware of the membership, however, I had an option to opt out and once you're a member they won't let you cancel - they just keep charging your credit card.
NEVER deal with FabKids - anyone else would get jail time for what they are doing!
They were helpful with getting another order sent to me, but they kept being condescending about my address not being updated when it was. I had changed it when I made the order, and the system changed it back to the previous address. I went in and changed it again while we were messaging, and they said it was still showing the old address. So it was obviously a system problem. I didn't appreciate them acting like I was dumb and not understanding
Hello Amanda,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered 4 in youths and received a 11in toddlers. Now I have to try to return them when my printer doesn't work. You ruined my special needs daughter's Christmas shoes was the only thing she wanted and the only thing she didn't get cuz your company decided to send the wrong size. Sometimes it really matters
Hello Sharon,
It is with great regret that we received your feedback regarding the item that you've got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
We have 6 children that Fabkids provides for and we have yet to have a bad experience. Clothing is sent quickly and I have nothing to complain about regarding quality.
I LOVE the membership and highly recommend enrolling!
Hello Florence,
Thank you for trusting us to be your source for top quality fabulous items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at FabKIds, try our best to provide the best service and unique style at an affordable price!
XO,
Ivy
I did not receive all of my replacement items. I sent in 2 returns together and I believe the 2nd one inside the outer package, was overlooked possibly.
I am waiting on an email back from Chad I believe.
Hello Victoria,
Thank you for taking the time to leave a review and your feedback about your returns is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I've tried to email you guys recently. I purchased 2 pair of the light up boots for twin girls and one of the boots didn't light up at all. It's very disappointing, especially for 3 year old twin girls when one twin boots are lighting and the other isn't
Hello Chynna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I signed up for an account because I had a buy one get one sale and 10 dollars off. Their stuff is really cute but i couldn't find the size of shoe i needed which was a T5 according to their size chart. I called customer service to get a woman who barely spoke english and over and over she tried to sell me a T7 and all i wanted to know is if they carry T5 which apparently they do not. I finally got a manager on the phone to tell me if they carry the size i need, and thank heavens, she spoke fluent english. The manager was able to explain to me that they don't carry the size i need. I never bought anything because of all the trouble i had with the rep. I thought, good lord, if i can't get through and get an answer for this I wonder what it would be like to have a return. Their clothes look cute but I think I will stick with the ease of old navy.
The prices of the items I ordered and the prices reflected in my cart were substantially different. Called to rectify and after an hour on the phone was disconnected. Had to start the process over. Pricing issue was resolved but it took 3 hours on the phone with two representatives. Frustrating!
Hello Watson,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My youngest son loves his fabkid clothes and footwear! He enjoys the dinosaurs shoes the most. I find that the footwear is not able to withstand his wear and tare though. He goes through them very quickly. But its an affordable price for me.
Hello Sarah,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love the styles, an being a busy mom of 6 am taking care of my grandson plus my niece an 3 nephews.
Having the option to purchase outfits already paired together takes the guess work out of putting outslgiys together myself
Hello Stacy,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
The shoes lasted 2 weeks. The rubber tops of the shoe peeled off and the material faded. My son only wore them to school, and the amount of wear and tear is ridiculous! $40 for shoes that lasted 2 weeks? I'd be better off with Walmart shoes for half the price.
Hello Danielle,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
I dislike so much that their carrier is OnTrac. Super bad service, my package was delivered to the wrong address, TWICE!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charlene,
Thanks for leaving a review about the monthly Member Credit! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie