Fabletics UK

My daughter had VIP credits, she spent the credits, then canceled her VIP membership, she did not have enough money on her account to pay the £6.00 additional cost.
Mother used her own debit card to pay the cost.
Despite canceling the membership they have now taken the monthly fee from mother's card.
This is fraudulent and we are appalled at what they have done.
There is no way of getting confirmation that the VIP membership is cancelled as it has to be done on online chat.
AVOID AT ALL COST

Misleading information given by this company about your money. They refer to money they take from your account as credits. As a customer I'd like them to be clear and say we are debiting your account for x amount which you can now spend online.
I was emailed two days after a deadline to skip a month and my account had already been debited. There was no information in the email about the date my account had been debited and for how much.
When you go onto your profile you can't see your payment information.
This feels like a scam.
Also, I was told on the phone by them that I could only buy things for £44 even though I have more than that in my account with them.
Very unclear communication. Poor customer service. Leaves you feeling duped.

I am deeply distressed following my experience with Fabletics. Having not given thought to the company, I logged into my account a year after my first purchase to see that I have been charged 750 pounds over the past 17 months for a VIP membership I apparently signed up to on my purchase (this was not made clear at all). When I called to ask for a refund, I was advised that I could only be refunded for 12 months. I appreciated this and the customer service agent I spoke to on the phone seemed to understand my plight but maintained that this was all they could do. I now have 220 pounds credit to spend, which I do not need. I cannot fathom the idea that a company who has had so many terrible reviews and had many people be continually disappointed can continue to exist; it is as if they make money from peoples' misery.

Made an account for myself and then an account for my sister, made one purchase on each account and have now had £88 taken from my bank for a membership I didn't ask for or want! They tried telling me it was clearly stated that I'd be paying when I saw nothing of the sort and definitely did not click that I approved these pre payments going out each month! Disgusting! Company won't even give me my money back, point blank refused. Awful customer service! So I'm down £88 for an account I would never want to use again! Think it's disgusting that I can't get the money back!

This web site is a con and anyone who has given them a positive review very obviously works for them! They sign you up to their VIP membership which takes £44 out of your account unless you 'skip' the month. When you go to use the skip button it doesn't work so you pay £44 which is non refundable. Because I complained they have now closed my account and have my £44 credit which I cannot have either refunded or spend. I cannot see how this is legal!

When dealing with their staff they were unhelpful and rude. Kate Hudson should be ashamed to have such a business associated with her.

Like other I was automatically signed up for vip

Its good to see I'm not the only person who was automatically signed up for vip membership on my first purchase. I was not aware of this until I get an email saying I'm now being debit £44 for a website I will not be purchasing any further products from. The site did not make clear at the time that you needed to check out as a guest if you did not want monthly direct debits being taken. When I contact fabletics via live chat I just got a load of pre populated statements advising of all the fabulous rewards I will get ignoring the point I wanted to cancel my subscription and get my money back. I now have £44 sitting in an account that will never be used in fear that I will reactivate this stupid auto subscriptions and lose further money. Appalling service! Total scam!

I was super excited about this website at first, I thought it was awesome how they had a 2 for 24 deal but what I didn't bargain for was being charged 50 bucks after not having bought anything this month. As soon as it happened I called and wanted a refund. The lady I spoke with on the phone sounded like she was reading something off of a piece of paper and ignored absolutely everything I had to say. After telling her that I literally cannot afford this right now she said I would be able to be refunded and it would take 5 days to process. It's been 6 days now, my VIP membership is still intact and I still haven't gotten my refund. I've tried removing my Credit Card information but opted for barring online purchases so they can't charge me again, since I can't remove it anywhere.