About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I lost so much money because of your awful business model. Why do you force my monthly credits to expire in 1 year? I paid for my monthly credits and then I am waiting on products come out that I want to spend it on and then you just take my money. Sorry, to bad your our customer, we are just going to make your money expire and we get to keep it!
Quality clothing, comfortable clothing, and perfect fit! I love that they offer pants in a short or tall. Everything I have ordered fits me or the person I've gifted the item to very well. I'm beyond pleased with Fabletics. It's not just athletic wear. The jumpsuits and rompers are comfortable and perfect for work.
Always a great experience, clothes are amazing. I lived in them 😂😂😂 literally. Can't see myself shopping anywhere else for my workout or everyday wear. Clothes Fit well, very comfortable and most of all it makes me feel good about myself.
Have never had any problem with the customer service, they are great! Always have quality clothes and if you need to return or exchange an item that is an easy process as well. Would definitely recommend this site to anyone
Don't know why I keep doing online orders. First order was sent to the next street, and this last one took more than normal to receive. Online ordering is supposed to be timely and efficient so there is still opportunity for improvement in that area.
Hello Mike,
Thank you for sharing your experience with us. We truly apologize for the delivery issues you've faced, including your first order being misdelivered and a delay with your most recent one. We completely understand how frustrating that is, especially when online ordering should be quick and convenient. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Great quality. Great prices. Great customer service. Will continue to purchase from this company. I have been living in their maternity leggings. Haven't found any better yet! Can't wait to get back into my normal gear after birth.
With not gaining any weight I've always ordered the same size. With this order my three uniforms was to little. I didn't know it until after a month of getting them. Now I'm stuck with something I can't use
Hello JoAnn,
Thank you for sharing your experience. We're sorry to hear your uniforms didn't fit, especially since you've always ordered the same size. It's frustrating to find out after a month that they don't work for you. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I got an ad through social media about $10 shorts. I ordered for my son. I was then enrolled, unbeknownst to me, in a monthly "club", to the tune of $59.99 a month! Pretty disappointed, because the clothes are great quality, but im not paying a fee just to get items on sale.
Hello Heather,
Thank you for reaching out and sharing your experience. We're truly sorry that you were enrolled in the VIP membership without realizing it, and we understand how frustrating that must feel, especially when your intention was simply to take advantage of a great deal for your son. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
Unbelievably bad shipping practices. Order came in several poorly packaged bags. Order was wrong took weeks to get replaced. I like a few of the items I got, but definitely not worth the hassle. Prices are exorbitant.
Hello Deb,
Thank you so much for sharing your experience. We completely understand how disappointing it is to receive your order in poor packaging and with incorrect items. That's not the level of care or service we aim to deliver. Every order should arrive accurately, securely, and in a way that reflects how much we value you. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Lia
Products are good, but the subscription is like being held hostage. I did it for too long because the company makes it economically punitive to cancel. Not a pleasant feeling or experience and therefore I would never recommend Fabletics to anyone. I actually tell them to beware signing up.
Hello Catherine,
Thank you for sharing your honest feedback. We're glad to hear you like our products, but we're truly sorry that the membership experience has left you feeling trapped and frustrated. That's definitely not the experience we want for our customers. We will send you a private message right away to address this promptly.
Best,
Allison
It is a great weekend getaway bag. The zipper broke halfway through my trip. It was worth the money spent and I guess I got all the use I'm gonna get from it. I may or may not reorder another one. I believe the time has passed to exchange. Just do your research before purchasing. It's perfect as a carry-on with most airlines.
The quality was worse then I ever imagined. Might as well order off SHEIN. I wore the flare pants one time and the material was already starting to ball up for the next wear! It made me really sad bc I loved all the pieces I got but it's ain't worth much to me if it's all gonna wear out in just a few times of wearing them.
Hello Reagan,
We're sorry to hear that your experience with the quality of the items didn't meet your expectations. It's incredibly frustrating to invest in products you love only for them to show signs of wear after just one use. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
First I had a problem with shipping which it was sent somewhere else. Never received it. Than had to reorder a couple of things I wanted were sold out.
So I bought other things. I ordered xxs sizes and they were to big but didn't return them since your sizes seem to not run very good.
The leggings run small
Lila Hood There was no other size to get than
Hello Lila,
Thank you for sharing your experience with us. We're sincerely sorry to hear about the issues with your shipping and the frustration of having to reorder items that were sold out. We also understand that sizing can be tricky since it varies by style. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I am absolutely in love with all of options Fabletics gives! Having the membership makes your shopping experience so easy and flexible around your needs! Customer Service has been awesome in assisting with any issue since the beginning and customers sincerely appreciate that! However with an increased membership fee and a tariff fee applied to every item, the experience is losing a bit of its brilliance.
I like the clothes but if I'm paying x amount of money each month for a member credit I really don't feel I should be charged $7.50 for tariffs! If you have to raise the non member price then whatever or maybe just pocket less money? I'm not sure why my MEMBER credit doesn't include the fees from the yam in office?
Hello Sarah,
Thank you for sharing your feedback. We're glad you enjoy the products, but we're sincerely sorry for your frustration around the tariff charge, especially when you're using a VIP credit. We understand how disappointing it can feel to pay a monthly fee for membership and still encounter unexpected charges at checkout. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
I am offended by the subscription-based model. Fabletics offers good products which are overpriced. You pay a subscription, which gives you credits so that you can buy their products at a reasonable price. This is a silly business model. The clothing itself is usually high quality, although some products such as their backpacks are surprisingly flimsy and cheap. If you purchase items using the annual "new VIP" deals and then cancel, it is worth it. If you use the subscription service it is simply not economical. I would not recommend this brand because the products are severely overpriced. They are, however, decent quality.
Hello Carl,
Thank you so much for taking the time to share your thoughtful feedback. We truly appreciate you speaking openly about your experience with our products and membership model, and we want you to know that your voice is heard. We understand that our VIP subscription model isn't for everyone, and we completely respect your perspective. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
All of my family, friends and coworkers know how much I love Fabletics, and how often (always!) I'm wearing their clothing. They are such an awesome example of a wonderfully well run loyalty based brand, and the quality of their clothing, ease of returns, constantly changing styles and fabrics and more than anything the way they stand behind their products keeps me coming back month after month.
My experience with Fabs are great. I like how the material fits me and the style as well. I like some colors that you offer, but you don't stay stocked long enough for me to get a hold of what I like in my size.
Date of experience was earlier this year, not 5. 1. 25. I supposedly won a prize which was access to a discounted price for exercise shorts. But to get the discount, you had to sign up to pay a monthly fee - a total bait and switch. I then had to fight with customer service to cancel and just get the shorts for the actual discounted price. The shorts themselves are no better quality than Amazon basics, but don't fit as well. I'm giving them away. Horrible marketing, weird and oppositional customer service, and a no better than average product. The children/bunch of clowns got a hold of the VC's money and it's unlikely to turn out well. In any event, I will never do business with this company again.
Hello Steven,
We're sorry your experience felt misleading and frustrating from the start, especially with what was presented as a prize turning into a subscription requirement. We understand how disappointing it is to have to fight for a fair outcome and still end up with a product that didn't meet your expectations. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
The survey was fine and not to long, easy to go through the whole process. Don't think it is necessary to make describing my experience that has to be a least one hundred characters long that is a over kill, option should be you can type as much as you wish or as little as you want.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jesse,
Thank you for sharing your feedback, and we're truly sorry to hear how frustrated and disappointed you feel. We completely understand how upsetting it is to spend your hard-earned money on VIP credits with the intention of saving them for something you genuinely want, only to later find that they've expired. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia