Fabletics Questions & Answers

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Here’s what consumers have asked with answers from Fabletics staff and previous consumers.

84 questions answered
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Question:

Do i have to join a club to order clothing?

Answer:

I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!

By Bobbi M.
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Question:

I've just signed up but haven't brought anything as i saw that you had to pay £44 each month so not to impressed will i still be charged? even though i havent brought anything helllllpppp

Answer:

Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.

By Carol M.
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Question:

How do i remove my credit card info from the site?

Answer:

My original purchase was through pay pal so fortunately I was able to stop the payment through them once I realize that the payment was being taken out. The worse part is. They sent me an email saying that my refund was sent. Of course it never was. Shame on you Kate Hudson.

By Sue C.
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Question:

Answer:

When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...

By C L.
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Question:

I have just realised i have been charged $70aud each month for the past six months :( i realise this is my own fault, but what on earth am i being charged for? i only bought one pair of tights! that means the tights have thus far cost me $420!

Answer:

The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!

By Antonella B.
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Question:

How is it to work for fabletics? i'll be curious to hear from an employee? how much is it paid to answer all those calls?

Answer:

All the good reviews on this site most likely come from employees, you could ask them.

By Neil T.
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Question:

How can you cancel vip membership when the so called 24 hour phone numbers won't even connect

Answer:

Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.

By Christine C.
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Question:

Answer:

I bombarded them on twitter and Facebook. They got back to me quick!

By leah z.
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Question:

Hey i went on fabletics all excited and i was about to check out and read the fine print about the vip membership and the $44 a month so i decided... ehh no thanks! so i didn't buy anything and i didn't give them any card information. but i technically have a login and password and it says i am a member. should i still call to cancel my membership or no. i am super paranoid, but i didn't give them any card information for any payment for them to take any money out. i am super paranoid though that they are like going to send me a bill in the mail or something haha. i hate stuff like this. what do you think?

Answer:

I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

By Sydnee B.
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Question:

Are you charged for canceling your membership? and do you have to cancel it after you have received your order?. please help!

Answer:

No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.

By Judy M.
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Typical questions asked:
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