FableticsReviews 13,331
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I made my purchase in store on 6/2 and didn't get it until 6/16. I had it delivered to a different state thinking there was no way it would take more than 10 days. The slow shipping has always been an issue and makes me second guess my membership.
I purchased Fabletics online based on some recommendations and I was not disappointed. When contacting support they were quick to answer my questions and very helpful. I really love Fabletics scrubs and basics for athletic wear. I liked it so much we visited a store and my husband signed up for membership to be able to get some amazing deals.
The 24-7 tee and Fundamental Pant are my main go to.
Love their feel and fit.
The Fundamental Backpack is difficult to access and lacks padding and form.
The mens clothesline is nice, however the store is limited to the men's clothing. Not a fan of shopping online. Only because if the clothing does not fit I would have return and continue to wait for my delivery.
I prefer tops over pants from Fabletics. Very rarely do the pants look nice on me. The tops are comfortable. Some of my favorite sweat shirts and jackets are from Fabletics. The material overall is good quality.
Love the material and colors but the Sport bras are too small. I ordered a Medium but they are too small. I guess I should have ordered a Large
Hello Alicia,
We're sorry the sports bras didn't fit as expected, especially when ordering your usual size. We understand how disappointing it is to look forward to a comfortable fit and then find the sizing off. Your feedback about sizing helps us improve, and we know how important it is to get the right fit the first time. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I ordered 4 pair of pants and they didn't fit. I requested a refund and received it. Then $59 charges started showing up on my card. I received one after calling for a reason for the charge but notice a 2nd charge that I have not received.
Hello John,
We're sorry for the unexpected VIP membership fees appearing after your refund—it's upsetting to see charges you weren't prepared for. We understand how concerning it is to find multiple charges without clear notice or explanation. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Quality clothing, comfortable clothing, and perfect fit! I love that they offer pants in a short or tall. Everything I have ordered fits me or the person I've gifted the item to very well. I'm beyond pleased with Fabletics. It's not just athletic wear. The jumpsuits and rompers are comfortable and perfect for work.
The leggins I brought were too small for my granddaughter. So I had to return them. There was no trouble in the process. Some I exchanged for a larger size. No problem. A refund for the rest no problem. One thing to note. These were created for problem figures. My granddaughter wasn't there yet.
Always have good experience with my purchases. Love the quality, design and the ensemble. Customer service is great and helpful. Love Fabletics!
I lost so much money because of your awful business model. Why do you force my monthly credits to expire in 1 year? I paid for my monthly credits and then I am waiting on products come out that I want to spend it on and then you just take my money. Sorry, to bad your our customer, we are just going to make your money expire and we get to keep it!
Hello Jesse,
Thank you for sharing your feedback, and we're truly sorry to hear how frustrated and disappointed you feel. We completely understand how upsetting it is to spend your hard-earned money on VIP credits with the intention of saving them for something you genuinely want, only to later find that they've expired. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Last time I purchased my pants I was charged a $15 tariff? If this is ever time, that was my last purchase from Fabletics. I love the pants but refuse to pay a tariff.
Amazing quality and prices keep me coming back! VIP is where it's at just gotta know how to use that vip too your advantage!
Always great, on time awesome collection and quality material. Very pleased with it I'm a long time customer.
Usually don't have a use for my subscription these last few months, and typically forget I have it, but when I do remember that I have one, it goes pretty smoothly and I can use my membership credits.
Fabletics has a really-really good website, that is very easy to navigate.The search is one of the most intuitive and smart searching I have experienced, meaning the it brings back the item(s) you ask it for. As a family, the have ordered about 25 items from Fabletics, and have been extremely satifified with the quality of the clothing articles, the colors, and most important the Fabletics sizes are very-very-very true to size. We had to return only 2 items for exact replacement items, the turn-around process in both instances was very expedient. OH! And they have live customer service agents Since our first interaction with Fabletics we have been throughly satisfied. We highly recommend Fabletics for their clothing quality, great website, and customer service.
I have wanted the light pink and other colors. I wear an extra small and could never get them because you were always out. However you keep advertising them
Hello Angela,
We're sorry you've been unable to get the light pink and other colors in your size due to them being out of stock. We understand how frustrating it is to see items advertised that aren't available when you want them. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Great experience from ordering to delivery.
Delivery was exactly on time as the tracking app had showed
I was a VIP member in 2020-2022ish and most of my leggings/tops from Fabletics are still intact. After restarting my VIP membership a month or so ago I have had 2 different BRAND NEW products rip at the seams upon the first wear. I cancelled- those clothes are not the quality they once were, highly priced and "discounted" as a VIP when in reality the discounted price is still overpriced for clothing that's meant to be worked out in. How can you sell products you're meant to run, jump, dance, lift weights in if you can't move without a seam popping? The products were my correct size as well just low quality. They're cute designs, definitely not worth $50 a month. Very disappointing. Thumbs down.
Hello Karri,
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've had with the quality of your recent purchases, especially after loving your earlier Fabletics items. We understand how frustrating it must be to have a new workout product rip so quickly. This is certainly not the experience we want for you. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Love Fabletics! I always shop here when I need new gym wear. They have the best sales and amazing quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Taylor,
Thank you so much for taking the time to share your experience with us. We completely understand how frustrating it must be to make an in-store purchase, especially with the excitement of new items, and then be left waiting far longer than expected for your delivery. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia