• Fabness

Fabness

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Overview

Fabness has a rating of 4.9 stars from 267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabness most frequently mention customer service, canvas prints, and high quality. Fabness ranks 6th among Photo Printing sites.

  • Service
    18
  • Value
    17
  • Shipping
    17
  • Returns
    3
  • Quality
    17
5
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How would you rate Fabness?
Top Positive Review

“Amazed at the Detail”

Greg B.
4/1/17

In moving into a new office space, friend suggested that I take photos from recent trips to decorate my office. I came across the fabness.com website and placed an order for a couple prints on canvas. Delivery was quick and the price was more than reasonable. They came back amazing! I have now had multiple prints done for friends and family in addition to ones I've kept for myself.

Top Critical Review

“Will ship internationally but give you zero tracking information!”

Mat C.
12/19/19

I ordered a month ago and paid for international shipping to Canada. The order confirmation shows tracking information for UPS only, but not who the international carrier is nor their tracking information. After chatting extensively with customer care, they claim that I had an option to PAY for tracking information at checkout (which I did not and is unheard of) beyond the $12 of shipping that I already had paid for two decks of custom cards. Essentially they have no way of finding out where my order is. This is very frustrating - I suggest other Canadians find an alternative site that ships more responsibly, especially around the holidays.

Reviews (267)

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Reviews that mention popular keywords

customer service (40) canvas prints (47)
Thumbnail of user matc29
Canada
1 review
14 helpful votes
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December 19th, 2019

I ordered a month ago and paid for international shipping to Canada. The order confirmation shows tracking information for UPS only, but not who the international carrier is nor their tracking information. After chatting extensively with customer care, they claim that I had an option to PAY for tracking information at checkout (which I did not and is unheard of) beyond the $12 of shipping that I already had paid for two decks of custom cards. Essentially they have no way of finding out where my order is. This is very frustrating - I suggest other Canadians find an alternative site that ships more responsibly, especially around the holidays.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Mat,

Because you are an international order, tracking across countries can be an additional expense. The only issues we have encountered for shipping in Canada, was due to the country-wide postal strike last year. I will contact you offline in hopes of receiving additional information. Thank you for choosing Fabness, and have a wonderful holiday season.

Warmest regards,
Mark A.

Thumbnail of user georgep437
Australia
1 review
0 helpful votes
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January 2nd, 2020

I have rung this company so many times now to chat with them on different days and times.

1) every time I get the response due to the high number of calls we can not take your call now

2) Then they say you can go to our web site and there is live chat to which I cannot find on there either

3) this is the number I ring Phone 1300 931 430 try it your self see what i mean

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello George,

There is an icon in the corner of the website that will let you connect to our live chat. I will contact you offline for additional information. Thank you for choosing Fabness, and have a wonderful New Year.

Best regards,
Mark A.

Thumbnail of user leeannb37
Mississippi
1 review
0 helpful votes
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February 25th, 2021

I had the best experience with this company. I ordered canvas prints. Laquita helped me with an issue I was having. Then she proceeded to go above and beyond by offering better suggestions, making revisions to improve my order, and spent time with me as a customer. I truly felt she cared about my order as much as I did myself. I would recommend Fabness to anyone, and this company should keep Laquita M forever, and they should put her in charge of all customer service!

Tip for consumers:
Anyone looking for quality prints at great prices, shop here!

Products used:
Canvas prints

Service
Value
Shipping
Returns
Quality
Thumbnail of user trishh69
Australia
3 reviews
0 helpful votes
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October 27th, 2020

I have ordered a few times from Fabness and they are processed and sent quickly and we are very happy with them. Customer service is great, after having a problem with a recent order not arriving (Aust post lost the item), Fabness reprinted it and posted it out again, no charge. Will definitely use again.

Thumbnail of user dianav25
California
1 review
0 helpful votes
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June 13th, 2017

I tend to be hesitant to ordering online, but Fabness' website was easy to use and showed previews before ordering. I have already shared this site with friends and family. My order came sooner than expected and the quality was amazing. I will keep this little gem in mind for other gifts.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Diana!

Thank you for sharing your experience with your family and friends! Please check your email for our latest deals! It was our pleasure to serve you, and have a fabulous day!

Warm regards,
Jennifer

Thumbnail of user amandar107
Utah
1 review
1 helpful vote
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April 13th, 2017

I have mainly dealt with Fabness due to Groupon codes I had, and they are so worth it (full price or discounted). The site is easy to use, if I do have more than one discount they permit me to use it on one transaction, which leads to large orders... that I get in great time! If I ever buy canvas prints again, I will make sure it is through Fabness.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Amanda!

Thank you for the kind words! Be sure to check your email for new and exclusive deals! We hope to work with you again, and have a wonderful weekend!

Best regards,
Jennifer

Thumbnail of user jims271
Nevada
1 review
0 helpful votes
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June 14th, 2017

Fabness always provides top quality prints and excellent service. I have only had one minor issue of a print damaged during shipping and they replaced it immediately. Compared to other canvas prints theirs are the sturdiest. Highly recommended.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hi Jim!

It thrills us to hear about your wonderful experience! We thank you for recommending us, and have a fabulous week!

Best regards,
Jennifer

Thumbnail of user carolynh69
Texas
1 review
0 helpful votes
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April 6th, 2017

I've ordered probably 4 or 5 12x12 canvases from Fabness. They are the fastest company I've worked with when it comes to production and their products look beautiful. I will be ordering again in the future.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hi Carolyn!

We truly appreciate your 5-star review of our canvases! Thank you for your continued support of Fabness, as we hope to work with you again! Please let me know if you ever need any assistance; I can be reached at support@fabness.com, attention Jennifer. Thank you for giving us the opportunity to serve you, and have a fabulous weekend!

Warm regards,
Jennifer

Thumbnail of user holliem29
Wisconsin
1 review
0 helpful votes
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August 4th, 2017

I've ordered several canvas prints in various sizes from Fabness & not only did they arrive quicker then anticipated but they did a beautiful job wrapping my photo choices! Everyone loves them! I've evangelized. You won't be disappointed! Oh yah, "online chat" amazing & so helpful!

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hi Hollie!

Thank you for recommending us to your family and friends! Word of mouth means a great deal to our company, as it helps our company grow! If you have an idea for a new item, we would love to hear from you! I can be reached at support@fabness.com, attention Jennifer. We truly appreciate your business, and have a fabulous weekend!

Kind regards,
Jennifer

Thumbnail of user deannav4
Michigan
1 review
0 helpful votes
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April 30th, 2017

I had purchased a photo canvas from Fabness, then tried another company and I'll never make that mistake again! Fabness does a beautiful job, creating canvases on a sturdy 1.5 inch frame (which you don't get everywhere!) and very quickly. On my last order I had an issue that required resolution and Kayla was wonderful. She corrected the problem right away and to my complete satisfaction. All companies have things happen now and then but how they are resolved makes all the difference, and thanks to Kayla I will continue to use Fabness! Thank you for great service!

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Deanna!

It's wonderful to hear about your fantastic customer service experience! Our team will always do our best to ensure our customers' are satisfied! Please contact us on Live Chat, or at support@fabness.com if you ever run into any issues. We value your continued support, and have a fabulous day!

Kind regards,
Jennifer

Thumbnail of user abbel3
California
1 review
15 helpful votes
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April 23rd, 2018

I was excited to place my order for 9 mini canvas panels, but didn't understand the different edge-wrapping options -- and of course I chose the wrong one. Fabness customer service superstar LaQuita contacted me to let me know their quality control process had caught my mistake, which would have ruined the text-based images. They also noticed that i had accidentally included a duplicate image, and LaQuita helped me replace it with the correct one so my project would come out perfect. You can't beat quality service like that!

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Abbe!

Thank you for sharing your experience! We are thrilled our fabulous customer service team was able to assist you! If you ever need help during your creative process we are always here to help! Please let me know if you have any additional questions, and we hope you have a wonderful weekend!

Email: support@fabness.com

Phone: 1 800 540-5729

Best regards,
Jennifer

Thumbnail of user dans205
New Jersey
1 review
2 helpful votes
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April 17th, 2017

Thank you for your excellent work and great customer service! I will be back again!'
Now I do NOT agree with you telling me how many characters I have to write! Not very happy with that! After all, I'm doing you a service by giving you a review in the first place! Have I filled in enough characters now! See, you ruined what could have been a great review! Now you've got one that isn't so good. You should have left well enough alone! Do you think I'm an employee and you can tell me what to do? Because I'm not, and maybe now, the next time, I'll use a different site to have my work done!'

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Dan!

Thank you for your 5-star review! We apologize, as SiteJabber is responsible for the minimum character count. We hope you enjoy your canvases, and have a fabulous day!

Kind regards,
Jennifer

Thumbnail of user patb107
Nevada
1 review
1 helpful vote
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June 16th, 2017

I have dealt with Fabness many times and am always pleased with the products I receive. Their photos on canvas are hanging all around my house. They are beautiful! Service is excellent and I usually have the items within 5 days, or less. I have tried using other companies but never get the excellent quality that Fabness provides.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Good afternoon Pat!

Thank you for the fabulous review! Our team loves to hear about our customer’s wonderful experience! We truly endeavor to give them quality products each and every time they order! It was our pleasure to serve you, and have a fantastic day!

Best regards,
Jennifer

Thumbnail of user joanw56
Colorado
1 review
0 helpful votes
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September 16th, 2017

The pictures came out even better than expected! I didn't know how the enlargements would look, questioned the quality of our photo. But the pictures captured the memory. I am so happy with how they turned out and can't wait for the family members to see them.
The photos are Christmas gift quality! Thank you!

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hi Joan!

We are elated you love your canvases! If you ever need assistance while creating your canvases, please do not hesitate to contact our fabulous customer service team! They can be reached at support@fabness.com. We look forward to working with you again, and have a fantastic weekend!

Kind regards,
Jennifer

Thumbnail of user marileej
Arizona
1 review
0 helpful votes
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October 27th, 2017

As an amateur digital artist, I often look for an economical way to print my work on canvas, at a price that makes it possible to create personalized gifts for my family and friends. Ive tried many services, and my favorite is Fabness. The quality is superior to others I tried and the customer service is terrific. My orders are always done quickly and I have never been disappointed with any detail. The web site makes it easy to be sure my art will print perfectly. If you havent tried them, please give them a try - youll be able to create some wonderful memories for your friends and family. I highly recommend them.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Good afternoon Marilee!

We serve many digital artists and are thrilled to hear you had such a wonderful time creating your canvas! If you have an idea for new tools you would like to see added to our canvas editor, we would love to hear from you! I can be reached at support@fabness.com, attention Jennifer. Thank you for your continued business, and have a fabulous weekend!

Best regards,
Jennifer

Thumbnail of user kinsleyf2
North Carolina
1 review
0 helpful votes
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November 21st, 2017

I got my husband a custom etched beer/drink glass for Christmas and it is perfect! I cannot wait for him to see it. I will definitely be ordering from Fabness again, also great customer service and emails!

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Kinsley!

We are thrilled you enjoy our custom glassware! Please check your email for exclusive offers, and have a fantastic weekend!

Best regards,
Jennifer

Thumbnail of user anthonyb435
Minnesota
1 review
17 helpful votes
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September 25th, 2019

After receiving a canvas order at my house it was immediately clear to me one of my canvas prints was not what I intended. In discussing with customer service (LaQuita) we determined that it must have been the case that I placed my order in error. LaQuita was extremely understanding and helpful and as a one time customer service exception said they would send an updated canvas print for which I only had to pay shipping for. I've done business with Fabness several times over the years and this is one of the many reasons I will continue to search them our for my canvas needs. Great customer service and a great product. Thanks again.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hi Anthony!

Thank you for your continued support with Fabness.com! We understand issues may arise when creating personalized items, and we always do our best to make things right! It means a great deal to our company Laquita was able to assist you! Please let me know if you ever need assistance, and we hope you have a fantastic weekend!

Best regards,
Jennifer

Thumbnail of user simones36
Canada
1 review
14 helpful votes
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March 23rd, 2018

Very pleased with the super fast arrival of the items. They look fantastic, really good quality! One of my items was damaged in shipping, the box looked like it had been dragged on one corner, enough to go right through and take off a corner of one of the canvases. Fabness customer service replied right away to my concerns and have a new canvass being made and shipped at no cost to me. I was relieved as I didnt want to be stuck with a bill for what was the shipping companys fault. Great company, happy customer :)

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Simone!

Thank you for the kind words! We understand sometimes issues may arise in the shipping process and we are elated our fabulous support team was able to assist you! If you have any additional questions, please do not hesitate to contact me. I can be reached at support@fabness.com, attention Jennifer.

Best regards,
Jennifer

Thumbnail of user patricka89
North Carolina
1 review
0 helpful votes
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April 15th, 2018

I think this was my 3rd time ordering from Fabness and their canvas prints are consistently perfect. I've ordered from other sites and the results don't even compare. If you like high quality canvas prints, look no further.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Patrick!

We appreciate the glowing review! We always use the highest-quality materials to help preserve your special memories! Please check our site for last-minute Mother's Day items, and we hope you have a fabulous weekend!

Mother's Day Items: https://www.fabness.com//occasions/mothers-day.html/?sncp=hp_mom

Best regards,
Jennifer

Thumbnail of user curtl7
Missouri
1 review
16 helpful votes
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March 23rd, 2017

I recently purchased 2,24 X 36 inch prints from Fabness and couldn't be happier. I discovered them through Groupon and I'm glad I did. This is the second company I've used through Groupon and in my opinion, the best so far. Ordering was easy, and they completed my order in just a few days. I received confirmation that they had been shipped and I received them on time. If you're looking for a quality product that you'll be proud to display on your wall, give them a try.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Curt!

We are ecstatic you love your canvases! It's great to hear you had such a seamless experience while using our site! If you ever need assistance, please do not hesitate to email us at support@fabness.com, or use our Live Chat feature located on our website. We appreciate your review, and hope to work with you again in the future!

Kind regards,
Jennifer

Thumbnail of user elizabethb198
Massachusetts
1 review
0 helpful votes
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March 29th, 2017

I ordered a canvas tri-set from Fabness.com. The quality is fantastic. Kris C. From Fabness.com's Customer Service department was exceptional. She was very responsive and helped me throughout the ordering process. Thanks, Kris and Fabness.com for helping me create an unforgettable gift! I will definitely order from you again.

Service
Quality
Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Elizabeth!

Thank you for your glowing review! Kris is one of our most seasoned employees and it was his pleasure to serve you! We will always go the extra mile no matter how small the issue! Fabness thanks you for your patronage, and have a wonderful day!

Kind regards,
Jennifer

Thumbnail of user norak20
California
1 review
0 helpful votes
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April 27th, 2018

This is the first time Ive bought a custom canvas picture, and I am so pleased with the quality! I will definitely be buying from Fabness again and highly recommend them to others. Their website is easy to use, and the canvas even arrived faster than I was expecting.

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Good afternoon Nora!

Thank you for giving Fabness a try! We are thrilled you enjoyed your canvases, and we can't wait to work with you again! Please let me know if you ever need any assistance!

Best regards,
Jennifer

Thumbnail of user lisam432
Virginia
1 review
0 helpful votes
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May 5th, 2017

I ordered five customized bottle openers via Living Social. Two out of the five had defective lettering. I sent an email to the Fabness customer support team requesting a replacement for the two bad openers. Within a day, I heard back with both an offer to re-ship five bottle openers (even though I only had two defective ones) as well as a 70% off coupon for another purchase from them. Rick, the person with whom I was emailing was responsive and made an unhappy customer a very happy customer. I would not hesitate to do business with Fabness again. Thanks for proving that real customer service is alive and well!

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Lisa!

Thank you for commenting on our fabulous customer service! If there is a production issue, Fabness will always do our best to make things right! We hope you enjoy them, and have a fantastic weekend!

Kind regards,
Jennifer

Thumbnail of user michellee122
Missouri
1 review
14 helpful votes
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June 15th, 2018

I have used this company several times and have been more than satisfied each time. Customer service reached out to me this last time because my project was not quite as it should be ( I didn't edit correctly). My rep, LaQuita, went above and beyond not only to help perfect the image but also help change the addresses! My family members love the projects!

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hello Michelle!

It's wonderful to hear about your fabulous experience! Laquita always goes the extra mile to ensure all of our customers are happy and satisfied! If you ever need assistance during the creation of an item, please do not hesitate to contact our wonderful customer support team! We appreciate your business, and have a beautiful night!

Warm regards,
Jennifer

Thumbnail of user tarynm4
Illinois
1 review
0 helpful votes
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March 29th, 2017

I ordered 4 16x16 Canvases and they all turned out beautifully! The quality of the images was superb, and they were all safely packaged and arrived in perfect condition. We will definitely be using Fabness for our future wall decor needs!

Thumbnail of user jenniferl202
Brendon W. – Fabness Rep

Hi Taryn!

We appreciate your kind review! Please check our site often for our newest items! Thank you for your business, and have a fabulous day!

Warm regards,
Jennifer

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Thumbnail of user jenniferl202
Brendon W.

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