Fabric Guru has a rating of 4.4 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabric Guru most frequently mention customer service. Fabric Guru ranks 26th among Discount Shopping sites.
What a pleasure to shop for fabric here. The quality's great, the selection is extensive and the prices are excellent, but it's actually the professionalism and service that stands out most. They wrap perfectly, ship immediately, and communicate clearly every step of the way. I can't say enough good things about Fabricguru.com.
The fabric arrived on time, however, it came dirty, frayed, and did not match the online depiction in color, hue, brightness, and saturation. Not happy with my purchase!
What a pleasure to shop for fabric here. The quality's great, the selection is extensive and the prices are excellent, but it's actually the professionalism and service that stands out most. They wrap perfectly, ship immediately, and communicate clearly every step of the way. I can't say enough good things about Fabricguru.com.
Products used:
many different fabrics
The fabric arrived on time, however, it came dirty, frayed, and did not match the online depiction in color, hue, brightness, and saturation. Not happy with my purchase!
I ordered a vinyl fabric for a furniture project. The selection and prices were very good. The fabric came securely rolled and well protected in less than a week. Love the flat rate shipping so you know what to expect. The fabric is beautiful and exceeded my expectations, it was certainly a great buy at the price. Looking forward to more projects and using FabricGuru.
I really appreciated getting an answer to an email inquiry within 1 hour, when most places just let customer emails go into a black hole and never respond. My issue was resolved immediately, with frequent communications along the way. Fabric Guru is on top of their business, really does a great job of making the process easy, affordable and enjoyable. Thanks so much, Leslie!
I have bought several pieces of vinyl from them and gotten too many with defects. Also on fabric photos they show the design so much smaller than what it is. You get huge designs that are not usable unless you are using them for a very large items. Shipping is very fast. But all in all disappointed with products
FabricGuru is a pleasure to deal with. Great customer service, fantastic prices and an amazing range. I love their fast delivery, especially when it's a bargain at only $4.99. Their inventory system is totally reliable and they pack your orders with care. Can't recommend them highly enough!
This is absolutely the best place to purchase fabrics. Forget going to your local Joanne's. Fabric Guru offers a better experience for those seeking superior fabrics at great discounts. My usage has been exclusively for home decor & upholstery fabrics. Sofas, chairs, cushions for outdoor furniture, valances & curtains. I have never seen fabrics of such quality, offered at such awesome prices. I can say with confidence, I have saved, not hundreds but thousands of dollars, using Fabric Guru.
I've order from FabricGuru many times without any mistakes but on this last order one item was missing. I wrote and immediately got a response from customer service that the item (a sale item as well) would be sent ASAP... it is now on the way to me. Both times Edward from customer service replied to my questions within minutes! A customer cannot ask for more than this! Also I've found the best prices and products here at FabricGuru! Shipping also is well done and packed so carefully. This business is always my first choice for quality upholstery fabric in use for my knitting bags/accessories.
They always have new selections to look at. They have fabrics in all price ranges from high-end designer to practical, everyday products. The website is easy to navigate and sort by fabric type, color, designer, etc. Shipping is always the same price, fabrics come well packaged, clean and very quickly. They are my first stop when looking for ideas and products for a new project. I have never had any complaints or problems working with this company. Wonderful experience!
I ordered some aqua vinyl on the Fabric Guru site and it came well packaged, was true to the color shown online and got here in record time, only a few days for the 4.99 shipping. This was my first time ordering through them and I will definitely be back!
Fabric Guru is a fabric lover's dream! It is like a fun treasure hunt every time you visit their website. Not only do they have thousands of yards of drapery and upholstery fabric at great prices, they have exquisite fabrics that you can typically only buy through an interior designer. You truly never know what you will find. They ship lightning fast, have fabric samples for $1, and have a wonderful return policy. What more could one ask for?
WOW! Found this wonderful website and picked out the most perfect fabric for our desk chair. The price was fair and price for shipping was under $5.00. Amazingly the fabric arrived the next day. We were so incredibly pleased with the entire experience. FabricGuru will be the first choice for fabric from now on. I shopped at two other stores and unable to find what we needed prior to finding this site.
April 17 2016 You have the best fabrics at the best price I compared your fabrics to identical fabrics found at a ritzy store here in the Charleston area their price for the exact fabric was (5) times higher than yours... unbelievable! This is my third time ordering from you and I'm spreading the word
I ordered fabric from this company but didn't get a confirmation of my order. I left 2 messages for them and then received an email telling me my order had been shipped. It took less than a week to fill my order. I was very pleased.
I am so pleased that FabricGuru.com was in my Google search. From start to finish this was the perfect online shopping experience. The prices are terrific, the sample was shipped in a timely manner, excellent customer service, very good shipping price and my absolutely beautiful fabric was shipped the first business. I am one happy customer and FabricGuru.com will be my first stop for any future home decorating projects.
Sent for fabric from Fabric Guru which arrived promptly. Found that the fabric was not suitable for my needs, so I inquired if it was returnable. Received an immediate reply from customer service dept. Sent fabric back - received a full refund. Thank you. Nice dealing with your company. 5 Star Service
I have been doing business with Fabric Guru for years now. I cannot say enough good things about their selection, pricing, and customer service. If you need fabric for any project Fabric Guru should be your first stop!
GREAT online commerce experience with this company. They carry designer drapery, indoor furniture, and outdoor patio fabric. Quantities of certain selections are limited as they receive overstock directly from the manufacturers. But, unless you're designing a 3000+ sq. Ft. House from top to bottom, they will most certainly be able to accomodate the quantity you need for your upholstery/drapery project. Before ordering I placed a call to get some basic questions answered and the gal who helped me was so sweet, knowledgeable and courteous. Ended up ordering a gorgeous designer fabric at a ridiculously discounted price. It shipped the next day and arrived today (exactly as indicated by the site and UPS). Fabric is the high quality that had been shown and described on their site I couldn't be more pleased with this online retailer. I will DEFINITELY be using them again.
I love FabricGuru. They are so professional, always confirm your order, email tracking number so that you know where your order is, your fabric comes very nicely wrapped. They have a wide variety of fabrics and very good prices. They have a return policy, which states that you can return your order within 30 days and you are fully refunded less shipping charges (I just tried it; so we'll see if it works), but it has thus far been a joy ordering from them.
I ordered 2 yards of fabric and they immediately charged my credit card. But 2 months later and still no fabric! Phone calls go unanswered, I did talk to someone once and they said it was on backorder. That was a month ago. Now I can't even get in touch with them. Buyer beware!
No communication between seller and buyer once payment was made. Shipping took forever. Had to contact seller on my order. Seller sent cheaper fabric as compared to sample of same from Joannes name brand fabric
I ordered a 7 yard remnant. Not a 2nd. A remnant.(dictionay.com - a remaining, usually small part, quantity, number, or the like). Here I am in the middle of a job and I get to the 2nd half and it's SECONDS. Total different look. Totally bad material. They measured it to be sure to bill the 7 yards, SO THEY KNEW! No time. Had to buy locally to meet schedule. Caution: Buy elsewhere.
I purchased bonded leather fabric from FabricGuru. I had been a customer for a few years and made several fabric purchases. I bought bonded leather fabric to reupholster two loveseats. After about 18 months in use, the fabric started to peel. I called customer service and a manager told me they buy closeouts and do not really provide warranties but to send photos and the owner will look at the photos and get back with me. After reviewing the photos, the response was: "I am very sorry to say but we do not offer any kind of warranty or guarantee on the fabrics." Just be aware there is a huge risk with buying from this vendor. You might be fine but you might be screwed like I am after spending money on fabric plus the labor to upholster with defective "closeout" fabric. FabricGuru is one of those businesses who does not care about existing customers. I will never buy anything from this vendor again, If I did, I would be a fool. Be warned.
I originally left a negative review which I have now removed with an updated comment.
I ordered swatches for outdoor fabric and as expected, the charge was placed on my credit card. A day later I received an email that said my order was completed. I assumed that meant it was shipped, but I did not receive any notifications about shipping or posting. I checked back every day and my account showed the same complete.'
A week later, I gave up and wrote a review about the lack of communication and that I assumed this was just just one more gotcha' website for some crap out of another country and sometime in the next three months I might actually get something similar, but inferior, to what I thought I had ordered.
Also, one week later, I lost patience with the same complete' showing up on my order, but no information about shipping or posting, so I put on my mask and headed to my local fabric store to buy the outdoor fabric my customer needed.
When I returned home from the fabric store, I discovered that my swatches had arrived and the fabric is nearly identical to what I bought at the fabric store. The quality is high and the colors exactly as portrayed in the images on the website.
I still think the customer service (communication) needs to be improved, hence the four stars instead of five, but if the swatches are actually representative of the fabric, I will order some to see how it goes.
The swatches are large enough to see the patterns and to judge the quality. I have uploaded photos to show what I received. Very nice swatches.
I ordered some fabric from this company. I was waiting for it to be delivered so finally decided to check the tracking information. The item shows that it was delivered but I don't have anything. I emailed the company out this problem and all they told me was the information that I could look up myself with the tracking info. I called customer service and had the terrible experience of speaking to Leslie. She is VERY rude and unapologetic. She was not helpful at all. It almost seemed as though she was blaming me for this problem as I was the customer. When I called her out on being rude her response was that I was rude. I used to work in customer service for many years and know that you can get a lot farther with kindness on the phone. I make it a point to put on my nice voice whenever I have to call any company. She was very childish in that aspect. I will be seeking relief through paypayl for the money that I spent on the fabric that I never received and will never order from this company again. It might be fine if your order goes perfectly, but if you need help you will have to deal with Leslie as she is the only one who answers the phone. I would recommend going with another provider.
Update: Although I did not like my original interaction with Leslie, the situation was fixed. I was sent out another piece of fabric to replace the order that got lost. I would recommend this company if you are in need of fabric, just beware if it doesn't go as planned.
Renee, I am sorry about the problem you had with our customer service department. This is not how we do business here at FabricGuru.com. We take these kind of reports very seriously and the proper actions will be taken to remedy the problem.
Thanks,
Edward
Fabric discounts and designer fabric brands. Fabric online Fabric Store - You can get name brand fabric at discount and close-out prices with great service and $4.99 shipping!
Ted I am very sorry to hear your experience with our company was sub par. Anytime you have a problem with a fabric you order from us please feel free to call and we will get it taken care of. If a fabric is advertised as not being a 2nd it should not have any issues and we stand behind that.
Thanks,
Edward