FactoryOutletStore.com

FedEx sent a pic of my item on someone else's porch, they wouldn't let me file a claim. I let FOS know they had to file the claim, instead they told me to file a claim with my bank (?) Waited 30 days for the bank to conclude (big surprise) TRACKING INFO SHOWS ITEM DELIVERED. Never heard from FOS again, and I'm out $55 with no product. Ordered elsewhere, will not order from them again.

I bought a device I had heard about from the cat whisperer and i ordered it almost a month ago, originally it couldn't be delivered because this place couldn't figure out shipping and USPS tried to charge me an additional 12$. It was then sent back to them and they told me to wait until they got the item back and they would send this to me again (that makes no sense, just send me another one and keep the one returned back to you) i was informed to wait 10 days, which i did. I got back to them after the 10 days were up asking if they had received it and was told no, they asked me to wait an additional 2-5 days for the "investigation to be resolved" i waites 6 days and did not hear anything yet again so I reached out again today and was told to wait AN ADDITIONAL 25-48 hours for an "updated status" this place is obviously a scam and if this trend continues which it seems it will i will probably have to go through my bank to get my money back.

I received email confirmation 3/16/19 for an order I placed that day for a Garmin GPS. When I voiced concern about receiving it prior to an imminent vacation, the salesman said he'd expedite the shipment at no extra cost so I'd receive it in two or at most three days. This was not the fastest shipment which would overnight it to me for an additional large sum, the exact amount of which I don't recall. But I could live with 2-3 business days. To my dismay, that's not what happened.

According to USPS tracking records provided to me, the package left New York on 3/18/19 and traveled across the country (perhaps by pack mule) and was delivered to my house at 6:30 PM on 3/23/19, SEVEN days after I placed the order, not the 2-3 business days promised. (I actually didn't receive the package until the following day when a neighbor brought it to me because it had been mis-delivered by the post office, but I don't fault the FactoryOutletStore for the post office's further delay. Nonetheless, I have handfuls of pulled out hair as I tracked the package daily, biting my nails and fearing having to leave on my trip with no guidance. (Turns out I made it with hours to spare, no thanks to FactoryOutletStore, and with no time to learn how to use it.)

So, if you're not in a hurry to get your package, go ahead and buy from this guy (assuming you're willing to risk the complaints expressed by other reviewers). I won't be making that mistake again.

The most horrible experience ever! I ordered some refrigerator filters. After a month of trying to get them delivered they tell me there is a factory backorder, witch I understand. I told them to cancel my order and refund my money. After 3 months I still have not received my refund! STAY AWAY UNLESS YOU HAVE PLENTY OF DISPOSABLE INCOME!

I ordered a very expensive item ($3,999,99) and decided to return it. I never even opened the carton it was shipped in. When I investigated their return policy online, I was horrified to see that they charge a 15% restocking fee. This was not clearly stated or obvious on their web site. You have to drill down to find it. Even the purchase receipt stated "Returnable: 30 day guarantee". Yeahless 15%.

So I called Customer Service and, after a lengthy delay, received a foreigner who explained the terms, but stated that "they were a Google approved company and if the box was totally unopened that they would refund the entire amount." He lied. They credited me the amount less 15%.

So I called Customer Service again. The representative was adamant as to their terms and offered no support for my position.

Had I known of their return policy I would never have ordered it in the first place. But having done so, If they would not have said the would credit me the entire amount, I would not have sent it back. I could have resold it online at a far lower penalty.

They are crooks...

I placed an order for a min Kota talon ($1600) on 4/20/21. My order showed delivered on 4/22. When i arrived home from work, the product was no where to be found. I checked with my neighbor's and nothing. I called factory outlet and told them. They said i had to wait another day because they have had many issues with FedEx marking orders as delivered when they were not and they usually showed up the next day. The following day i received a part of the order but not the main unit. I called back and they said they would do an investigation and get back to me the following day. They asked me to put in a claim with FedEx which i did. Never heard back. I called and dealt with three different associates who were all very rude and condescending. Saying there was nothing they could do. I was finally able to speak to a manager who again, was very rude and said it wasn't there fault so i had to wait. This item was purchased for a trip that now i had to make without it. They could care less. It has now been 9 days. No one has returned my call, one rep hung up on me, and now I'm being told i have to wait another 7-10 days. They have taken my $1600, i have no product. The service has been the worst and i am no closer to getting my item. I Will never make another purchase with them again and if i don't have resolution in 24 hours, i will dispute the charge with my credit card company.

INCREDIBLY INCOMPETENT & CROOKED. I ordered a 20" high air mattress. Sent me 14". I called to exchange it, they sent me through 9 different calls and made me email them the proof that I ordered the bed I did at that price; they never got back to me when they said, I had to keep calling. Finally, I disputed bill with credit card they called and told me to stop the process but accused me of stuff as they did it. I am a calm person and never raise my voice but at the end of the umpteenth contact with them, I was almost yelling.

This is my first time shopping on this site. I'm very impressed with their pricing, plus I got my item on sale! The standard shipping is free... what is not to love about factoryoutletstore.com"?

I have purchased replacement blades and razors from this site many times. They have a very good selection to choose from. The site is easy to navigate and your order will be shipped promptly.

I ordered a new Magellan Roadmate. 3 weeks later they sent me a Refurbished Garmin that was badly used and dirty. Customer care is terrible and they do not carry the products they advertise.

This place is nothing more than a company that is sells pure junk and then commits fraud. I ordered a cell phone battery from them. They first sent it over 3000 miles away from my location. They ship your order by way of DHL which is as bad as this place. DHL tenders your order to the next carrier so it gets lost. I called them and all you talk to is foreigner's that can not speak English, they talk as to if they don't want you to understand what they are saying so you hang up and give up. I am one state away from there location and it took 3 weeks to get my product. When I opened the bag the wrong battery was sent. The part was out of the wrapper, the wrapper had the correct part number on it but the part was wrong it looked like they just threw the wrapper in the bag and then put whatever they had in the bag. They sent my part in a plastic bag with no bubble packing whatsoever. Every time I called them they would give me the run around. Once they offered to give me a free 25.00 gift card for walmart, they transfer you to someone else and then they try to con you into paying 1.00 and scam you into signing up for something that will end up costing you. Stay as far away from this place as you can. They should be shut down permanently and sued.

I'v had to contact them repeatedly to get my order. It's been 2 months and it's still not complete and it was only 3 items. I got one item in 2 weeks another in 6 weeks and now the wait continues. They promise and promise. I too can promise. I PROMISE TO NEVER EVER BUY FROM THEM AGAIN

Fantastic, couldn't be easier. Especially since my cell phone provider v wo anted to charge me 3 times the cost I paid and that took 30 minutes to find out!

I purchased three filters in anticipation of changing my filters ever 4 months. Since I put a filter in just before the order arrived, it was 4 months until I used the first filter. When it came time to put my third filter in... the o ring was defective and would not seat. I called to report it and because it had been a year since I ordered (three of them) they would do nothing. How was I supposed to know the third one would be defective? BAD CUSTOMER SERVICE AND DEFECTIVE PRODUCT THEY DID NOT STAND BEHIND. Order at your own risk.

Bought a GPS system as a Christmas present. Received it on time and set it up in my Jeep a couple of days after Christmas. It immediately blow my heater out. Took me several days to get the Jeep into the dealership and in the meantime I am driving around in the winter without heat. The dealership found that the heater circuit/blower were blown. Repair cost was over $400.00. Also, did I mention that my husband had to drive me around for 2 days - back/forth to work while my vehicle was being repaired. Returned the GPS as defective with shipping/insurance at a cost of $20. I wrote Factory Outlet a letter about the GPS short-circuiting my heater along with a copy of the automotive invoice showing that the heater circuit had to be replaced. Factory Outlet is still charging me a re-stocking fee - Guess thy put it back on the shelf to resell to another sucker. So I am out re-stocking fee, shipping/insurance cost, and automotive repairs of over $400.00 plus inconvenience that I did not have my Jeep for 2 days while it was being repaired and out a nice Christmas gift. **** all around.

I bought a Rand McNally GPS for my truck it came lait so in had to leave with out it when I got back home and left with it it stopped working 3 days later after sending it back they kept 38 dollars out of my refund plus it cost 12 to send it back so I am
Basically out of 50 bucks for using this very shady company. DO NOT TRUST THESE GUYS

I bought a refurbished Uniden phone with two receivers. The second receiver did not work; an error message said it was out of range of the base. The returns policy claims that a full refund would be issued for defective items, and a 15% restocking fee charged for returning the unwanted item. I contacted the company to authorize a return and refund. The price was $59.95. They sent me $37 so I wrote to ask them why they didn't issue a full refund. No answer from them.
I had a bad feeling about this business and told my wife that I suspect they won't issue the full refund. I was right. I'm still waiting to hear from them as to why I they didn't give me my full refund. If I ever do hear from them, I expect them to say that the phone wasn't faulty.

UPDATE - 6/18/18: The company finally made good and sent me the rest of the refund. The total price of $59.95 has been refunded.

On top of this, if the phone wasn't faulty, and they charged a 15% restocking fee, that would have been $9, but they deducted $22 from the $59.95.

This was my first and last purchase from this company. Incidentally, it cost me $12 to return the phone by USPS. I note they have a lot of negative reviews, and I'm not surprised. I'm giving them one star but I'd prefer to give none.

UPDATE AFTER MERCHANT CONTACTED ME --

After an initial refusal to take a return, the merchant reached out directly and solved the problem. They were much easier to deal with than expected and solved the matter amicably. Definitely would work with them again.

I ordered a compass from them, and the compass has a defect (declination adjusts on it own- HUGE issues when you're navigating). I called requesting a different compass, since this one has a defect, and the lady said it's not possible since I do not have the original packaging. This is very frustrating since this is NOT my fault, it is a factory defect. I can't believe there is now way for me to at least receive a different compass. I WILL NOT ORDER FROM THEM AGAIN ABSOLUTELY HORRIBLE CUSTOMER SERVICE.

Tried to order a GPS to be shipped to California address I have a US credit card but their on line system wouldn't accept my Canada billing address so I changed to PayPal also on thier site Item didn't move out of my basket so I phoned the 1800 number and I'm pretty sure the person was tedinfyfrom a script He wouldn't listen to just kept telling me they don't accept Canadian credit cards even though it was through PayPal
All in all a horrible customer non service experience. Back to bricks and mortar stores for me

DO NOT BUY ANYTHING FROM THIS COMPANY/SITE.

Bought an item; they shipped a broken one. Was a hassle to return. They agreed to replace. We had to pay to ship it back, even though it was defective. Then they charged us a re-stocking fee and refused to send us a new one! 100% RIP-OFF, IMHO.

I ORDERED A $27.00 COMPUTER BATTERY WHICH IS A GOOD DEAL- "SHIPS FREE" AND "SAME DAY SHIPPING" COST ME AN ADDITIONAL $62.00. THEY TOOK THE LIBERTY OF SHIPPING OVERNIGHT FEDEX THEN CHARGE ME AN ADDITIONAL $62.00! I CALLED TO HAVE CHARGES REVERSED BUT THE WERE RUDE AND REFUSED TO EVEN DISCUSS IT. A $27. BATTERY COST ME OVER $90! RIPOFF!

I ordered replacement water filters on Jan 2nd. Their confirm email stated that I would receive them in 2 - 5 business days. On Jan 18th when I called them to find out when my order would be delivered (11th business day), they had a hard time finding my order and when they finally did, they couldn't give me an ETA. I asked to speak with a manager, after being on hold for 40 minutes, they hung up on me. THEY ARE THE WORST!