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FactoryOutletStore.com has a rating of 1.3 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FactoryOutletStore.com most frequently mention customer service, credit card, and next day problems. FactoryOutletStore.com ranks 1025th among Electronics sites.
Talked to their representative moments ago and assuming everything takes place as stated, I can not fault how they handled my defective item. This aspect of dealing with them deserves a minimum 4 stars. The only reason I'm not giving 5 stars is because I never received return correspondence relative to my email inquiry to my defective product. Other than being on hold for a moderately long period of time they were very quick in a resolution to my problem.
2 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order!
Ordering was EZ! Everything arrived on time! This website works like it's supposed to!
Very quick and easy to order. Wish they took PayPal as an option.
Tried to do an exchange, three weeks later and I'm still trying. NEVER AGAIN! STAY AWAY FROM THIS VENDOR!
Thieves. They never sent the dog bed, or refunded my money. I've emailed them 6x and no response.
DO NOT ORDER FROM THIS COMPANY
Easy to find via. Google, exceptionally intuitive and very FAST!
Got what I needed, made my selection. And the exit routine was simple.
The site works fast, it was easy with all information provided.
I've been purchasing from Garmin for 15 years. Always a good experience.
Found what i was looking for and checked out within minutes - very easy!
Just ordered my first GPS. This product seems like a good value. The website was easy to use.
Site was easy to use. Appreciated free shipping and selections available.
They sell garbage! Refrigerator filter I bought leaked all over the kitchen floor. DO NOT PURCHASE FROM THEM!
Don't purchase from this site. They sell damaged and poorly refurbished merchandise as new
Fui estafado por esta compañia. Ordene una Bateria para mi camara Nikon. Su precio aparecia en 16:75 y ENVIO GRATIS, sin embargo me vino a mi tarjeta de Banco, un Costo de 40:00 us dollars. He llamado en innumerables ocasiones al telefono que ellos te orientan, PERO SOLO escuchas GRABACIONES y NADIE TE ATIENDE. Jamas he visto TAN PESIMO TRATO. Ahorrense las molestias y NO COMPREN POR AQUIIII
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Over 60 major consumer electronics brands are available on FactoryOutletStore, including products that range from Telecommunications and GPS to Fitness, Personal Care and Pet Supplies.
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.
Thank you for ordering with us and we sincerely apologize for the inconvenience that this has caused you. We will contact the manufacturer regarding this situation immediately. Thank you for this comment.
We do show that your order was returned and will be refunded the full purchase price of the return. Please feel free to contact our US Based Customer Relations Department at 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience – we will be more than happy to help.