FactoryOutletStore.com

Don't use their expedite shipping. Its a scam. They don't keep there promise plus if you return the product your out the return money as well. I just wished I had visit this website first before buying any products from this low life piece of SH--. Last I recommend anyone that has been ripped off by this vender to make a complaint to the Better Busyness Bureau ASAP. Maybe they can find a way to shut down this Busyness.

I ordered a Garim edge touring plus bike computer that was refurbished. I opened the box and it ask me to chose a language I clicked English and some other language appeared. Don't waste your time! Factory outlet not very helpful waiting for return label. If the deal is too good to be true

Rip off. Ordered a battery for my older Makita drill since I can no longer get them from Home Depot. Battery used a couple of times and won't hold a charge. Obviously a lemon but won't take a return if over 30 days. There's a reason you only have a 30 day return policy, you sell crap. Find a more reputable seller.

UPDATE - After initially telling me they wouldn't do anything, they contacted me to see if I wanted a refund or a new battery shipped, so I upped from 1 star to 3 because of their initial response. Now to see if I really get my $ back!

I'm giving them 1 star because zero wasn't an option. Ordered laptop computer battery. Arrived 2 weeks later. The battery did not fit the computer. Wrong size, shape, etc. This was the correct battery per the website. Called customer service who made no apologies for the wrong battery and simply said send it back for a refund. Their policy is; YOU pay for shipping and 15% restocking even for THEIR error. What a scam! I'm a fool for not reviewing this business better before ordering as I see similar reviews. Do not purchase anything from this business!

If at first you don't find what you're looking for, try a search from the items listed on the upper left side of the page. That's how I had to do it as using the search engine didn't show a result for my search. So, clicked on Bath and Safety, and scrolled down the page when it popped up. The first shower head wasn't the one I was looking for, and knew that Carex had it available. Scrolled down a little further, and there it was, Thank God! I would advise against ordering anything by phone as I'd ordered this shower head over 4 weeks ago, never got any phone call about there being some sort of problem, so really didn't make me a happy camper!

Ordered a refurbished trolling motor from these people to save a few bucks. That was a mistake, The prop was chipped. Fed X delivered in a perfect undamaged package. Sent pics two different times and five or more emails and text talks. Finally they said they had enough information and would investigate. Be 2-5 days. Still waiting. One email to minnkota and they shipped a new prop the next day. Rich E.

Completed Dissatisfied!
Do not buy products here!
I ordered and paid for a Garmin Product at the online Factory Outlet Store on 2/28/2015. They indicated product availability and offered a standard 2-5 day estimated delivery.
After the product did not arrive, and without any communication from the "store", I tried to track the shipment online but only received a confusing note that they were processing my request. I called and was advised that the product was back ordered and WOULD SHIP in three days. DId not receive the product. Called again and again advised that product WOULD SHIP to 2-4 days... didn't happen. Called again... same advice so I cancelled the order.
I strongly recommend that you do not buy from FactoryOutletStore because they don't communicate with the manufacturer nor with the customer. They don't provide any accurate information about the actual product availability or shipment.

Customer service confirmed batteries were Hitachi brand, when received they were not with instructions only in a foreign language. After back & forth with their customer service, they have offered a full credit and ask that I simply dispose of the batteries. Good solution, hope my credit shows up.

Their

I used this site to buy 2 Polar products. I was unaware the 2 items would be coming from 2 different places but no matter, if they shipped with the same priority. Even though I spent about $200, one item shipped with 2 day shipping as promised, the other shipped via the dreaded SmartPost and will take more than a week to get here, when both could have been received today.

When I asked about expediting the shipment, the cs rep said there was no way to do that, even though I have had it done with other vendors and this shipper (FedEx).

Slow and poor customer service and a very poor shipping policy leads to a dissatisfied customer who won't be buying from factoryoutlet store again.

I ordered from this store but since my shipping address was different from my billing address, (coz I'm in another state for temporary work) they send me this form to fill up and asked me to provide credit card photo & ID photo copy as my authorization to identify that I'm the same person making the purchase. Which I did satisfactory. And I waited for a few hours for their respond. When I got a call they said they can't complete the transaction because the shipping and the billing address was different.

So why the hell they send me the authorization form?

I know they protect the customer like me but why waste my time to fill up the form if it is not possible.

I have been using PetSafe products for many years now. I purchased the Petsafe wireless dog fence about 8 years ago and it has never let me down! My dogs are safe and contained! I just purchased the indoor paws safe containment for my cats so they can not go out the dog door! Can't wait to get it and put it to use so my dogs can go in and out on their own without fear of the cats getting out! It will also keep my cats out of my kitchen and off my counters! LOVE this system and have told MANY people about it! I can also take it traveling with me, and it works GREAT!

Sounds like a great deal?
Wrong! We received a GPS/tablet. It was not working right so a returned it. Cost us $13 to ship it back and then they took 15% off what we paid for a "restocking fee". Do NOT buy from them!

I ordered a Xantrex inverter plus and accessory panel which did not suit my needs. I returned it at my own expense (55.00 dollars!) They charge a 15 percent restocking fee and in addition they charge you what it cost them to send it to you originally (even though it was supposedly free shipping to begin with). All told out of a total purchase adding up to 568.90 I got back only 471.00 dollars. Stay away from this company!

Sales team sold me an electric shaver charger/cleaning station for $50. Problem is that even after I told them what model I had they failed (intentionally?) to tell me it was incompatible with my razor. So, it cost ME $15 to ship back AND they charged ME $15 "restocking" fee. So, they got the equipment back in the same condition it was sent and only refunded me $35. Minus what it cost to ship it that means I flushed $30 down the toilet. If I had known all this I would have kept it and thrown it away rather than let them re-sell it to some other sucker!

Sold me an incompatible map for my Lowrance GPS/fish finder. Gave me the runaround, blaming it on Lowrance, then a month later, refused to allow return as promised. Lying, slow, deceitful, hard to understand, and no sense of fairness for their mistake. I'm stupid for not seeing how many people they have lied to and screwed... never again for any of their brands from them! For any price!

I ordered a pair of Supposedly Cole Haan shoes shoes that I normally pay $200 for. When they arrived I noticed rite away that the box looked fake. After opening the shoes and comparing to a real pair there was many very small differences and the right shoe was larger than the left. I knew then that I had been scammed.The only good news is I only paid $35 so I did not loose much but don't ever buy anything from this Site.

Do not order from this company if you need prompt delivery! It appears this company simply scouts other distributors to order on the customer's behalf.
I ordered a suitcase on May 20 for delivery in 3-4 days to use for a trip starting May 27. I called customer service to inquire on May 24 since I had not received a tracking number and was told I'd get an email later that day. I called May 25 to cancel and was told the item had been "dispatched" and I could not cancel, although still no tracking number. The item arrived May 30, after I had departed on my trip. I disputed the charge with AMEX but it was reinstated after company responded on June 12. I returned from my trip after the 30-day return/exchange period.
Look for reputable companies before ever ordering from this one!

Buyer beware! Crooks. Bate and switch, difficult to return. Address is in Brooklyn (always be careful when a return address is in Brooklyn, as laws make it easy for vendor to scam!)
I bought a GPS map for Mexico (new); received Geo map for US National Parks (used). I was extremely careful about return since I realized too late this website very much resembled one where I got ripped off the price of a camera. Even at that I received a part refund and had to go to the expense of return signature shipping, etc. When I tried to call them, I get call back tomorrow when somene can help you! My advise - stay away!

I located and ordered from this site a matching Travel Pro luggage piece to my current set that was no longer being manufactured. At the time it was also available elsewhere. My order never arrived. I called and was told it was on backorder and would arrive in 10 days. I called again and was given a 5 day delivery projection after they tied to sell me another item. Next day I received notice that my order was being refunded - this was now 6 weeks after the initial order was placed. They never had my luggage piece which was still shown as available on the site. Meanwhile this item has disappeared from other sites that had it. I very much regret not reading the bad reviews before trying to purchase from this site. If you have any other options I highly recommend pursuing those instead of trusting a purchase from FactoryOutletStore.

Worst customer service ever. They sent me a receipt for the correct product but shipped the wrong one. After I returned it, they stated they still hadn't received it 2 weeks later. I have already had 2 attempts at customer service, which they obviously know nothing about. They won't respond to my e-mails. They told me it could be another week before they process my return when the return form states it would be turned around in 2-5 days! Never use this company. I'm sorry I did.

I purchased the Plantronics Backseat 903 Plus from this vendor. It was advertised as "Brand New". I received a used, scratched headset that wouldn't even charge. I had to send it back at my expense via UPS. When I called for a refund they deducted 15% for restocking fee. I paid $45.00 + another $10.00 to return it. Customer service was terrible Now I filed a dispute with AMEX to get my money back. Avoid this seller at all costs.

Factory outlet is one of the worst boating companies you can buy from. They advertised wrong photo for item listed, and they were charging $10 more than Amazon with a shipping fee. Only reason I ordered was to get the old black connectors that they had advertised in their picture. However, when I received item, it was the gray one with a different angle so I couldn't even use it. They weren't willing to cancel the shipping fee or the 15% restocking fee! Stay away from this place! Plenty of other companies that are better.

If you're not happy and you want to return the product you've ordered they have a restock fee and you have to pay the postage to send it back. That cost could be 1/2 of what you paid for your item. Buyer beware. Will never order again from this site. Buy from Walmart or Amazon where you don't pay to send back or return.