FactoryOutletStore.com

I ordered a graph for my Charter Fishing Business. After 11 days I contacted company to find out where the unit was. I was told the transducer was back ordered so it wasn't shipped, which wouldn't be a problem but they failed to notify me. So after I called them and found out info, I ordered another unit. I needed to pay $80 for over night shipping because it's become very urgent I get this boat up and running! Guess What? It happened again. Called to find out where the unit was, oops it's back ordered, should be there in 10-12 days. Also no call from them. Unless you want to be frustrated do not use this company.

I received a damaged laptop battery and contacted company. I received a RA but had to pay the return shipping. About 10 days later I receive an email charging me a return fee and shipping fee for the replacement. Will never purchase here again.

I just had a conversation with a customer service rep who said the company is not accepting any returns including mine. Prior I had been told to get ahold of *******@factoryoutletstore.com which I tried several times but never received a reply, now I know why. I find this highly unethical, the company advertises 'easy returns', yet doesn't accept returns at all.

Do not order from this site it's a scam the site is made to look like it's an HP store which it is not it is a fake refurbished and used seller of electronics do not order anything from this site just remember the number one rule if the site does not have about us button on the bottom of the page it's a scam!

I ordered a replacement filter for my Bosch refrigerator. The wrong filter was delivered. When I called the customer service line, initially I was told I would need to mail back the wrong filter at my expense.
I called a supervisor who told me to keep the filter and that a proper correct filter would be sent at no additional charge.
They sent the same wrong filter again.
I ordered from another site and the filter was correct the first time.

This company is difficult to work with and gets the order wrong.

Will never again use this company for any purchases.

Ordered a backpack- site says 2 day delivery. No bag after 4 days no emails on why. On hold twice for over 14 minutes. Agent says back ordered - will have in 5-7 days. I ask for supervisor. On hold again for over 5 minutes. She says back ordered and no known ETA for shipping. Got my money back. Never was told bag was not in stock, never told accurate ETA for arrival. Will never use this company again.

Tried to buy a genuine lenovo laptop battery but they sent a third party battery instead. Battery didn't work so I asked for a full refund. They didn't return all my money so this deal was a total loss..

The "DeLonghi replacement" coffee filters I bought were not DeLonghi, did not work in my DeLonghi espresso machine, were clearly different than a real DeLonghi filter at the water intake point, which is where they were not working. I bought 3; tried 2 with same result. FactoryOutletStore refused a refund because it was more than 30 days since my purchase. As if we test our coffee filters upon delivery! Complete ripoff. The photo on the website is so vague that you can't see that these are not real DeLonghi brand.

The sales guy on the phone assured me the scanner I ordered would come pre programmed for my city. He told me everything would be programmed into it all I need to do is turn it on and listen. He lied to me the scanner came blank and when I called they switched me to 3 different people then gave me a bad number to call for help. This company lied to me then made it difficult to make my return.

It took 3 calls to get to the point they would do something. They asked for a picture of the wrong battery they sent and I sent that 3 times. Only because I would not get off the call they agreed to send the correct battery. Then they checked and it was not in stock and wanted me to wait for it. I asked for a refund and they agreed. Long phone waits then holds just poor service all the way around.

This is a fraudulent Company, thought I was purchasing from QVC as advertised. Took my money, never sent product. They said it was delivered, which it was not, as I had it sent directly to post office. Post Office said the company never even created a label for my purchase!

Since FOS sells water filters at a better price if ordering more than one at the same time I took advantage of that and ordered two. After having used the first filter for 6 months it was time to replace the rfirst with the second. The second dd not ift.
I called FOS and was told nothing could be done about it because I had the filter for more than 30 days. This does not make any sense to me when filters need only to be changed about every six months.
After my bitter complaint they accepted my name and phone number and was told the manager would call me regarding my wish to exchange the filter for a replacement
It has been weeks and I have now replaced the filter at my expense and have never received a call from the manager or any person from Factory Outlet Store.
I recommend you do not do business with this supplier.
Martha D.

I reviewed the product choices and made a selection. The order was easy and fast to complete. I hope and expect my purchase to arrive safely and be exactly what I want. I will be sure to use factoryoutletstore.com again if all goes well as I expect it will.

BEWARE! This is a scam company. Ordered a mattress July 10th. Website offered same day shipping! 3 weeks later no communication from Factory Outlet and no tracking number. I called the customer service number several times and was only able to get through 2X, and could barely understand the person(obviously from a far away land) that I was talking to. Nothing but excuses. After 3 weeks I filed a paypal claim and got my money back after 10 days. Factory Outlet NEVER responded to the case I opened! This is a HUGE scam company and I am not sure how they are even in business at this point.

I ordered a Garmin watch from them. Once I received it, the item was defective so I asked about a return. After shipping the defective item back at my own expense, they refused a refund. I had to go through my credit card company to secure the refund, and after the charge was reversed, they attempted to charge my credit card again, forcing me to open a second dispute with the company.

I had to return the battery that I ordered, because it was the wrong battery for my drill. It cost me ten dollars plus a 15% restocking fee, plus the $2.95 they charged to ship it to me. You do the math, the battery cost $35.00. If I could give them 0 stars I would. Stay AWAY!

The title says it all. I saw on the bank site that my credit card was charged so went to the FOS site and see the product is on backorder and will not even be received by them for "7 to 10 days." This is close to illegal and definitely against bank rules. I cancelled the order and will wait a few days to see if a refund shows up.

Edit 7/17: They must know who I am... correct amount was creditted. Separately, I found the product on another site for the same price, paid $15 additional and had it the next day.

Picture showed a Norelco charger name with symbol on the charger it was clearly engraved with Phillips. What I received was not as advertised.The one I got has the name jet. I called customer service and was told if I didn't like it return it. I asked for a supervisor and was told he was in a meeting but would call later in the day which was 3 days ago and still no call. How can a company like that be allowed to continue in business.

This business is no good they post that they have idem in stock when they don"t I will never buy any thing from this company again and you shouldn't" either I rate this company zero stars. They are shady stay away buy Elsewhere. John M.

They sent me the wrong batteries. It was even confirmed by their operator that I ordered correctly and they still charged me stocking fees and I had to pay shipping. I don't believe the batteries they sent were legitimate Batteries either because even though they looked like Milwaukee batteries they didn't have the battery information sticker at the bottom of the battery that Milwaukee always has. I sent a notification to Milwaukee about this

This online retailer is an embarrassment to the online business community. I purchased a new Garmin unit and had it shipped to my marine dealer for installation. The dealer, who is a local Garmin dealer, got back to me and stated the unit would not work.
I contacted the seller and was told that I would have to pay for an additional unit and then return the defective unit at my expense. If it was not factory original packaging or showed signs of wear the returned unit would not be credited in full. Instead of providing any degree of customer service, they performed CYA for the entire conversation.
Customer service – none existent
Supervisors – non – communitive, unable to comprehend their business
g.factoryoutletstore.com is a scam. Avoid doing business with them. Buyers beware.

I purchased a Panasonic electric razor model ES3831K. I tested it once and the razor did not shave for crap. When I called seeking to return the razor, I was informed that because it had been used it could not be returned. Don't buy this razor and don't buy from Factory Outlet Store.

Customer Service suggested the wrong product, I paid $75 for overnight and it took days. I then called a few days after receiving it to tell them I needed to return it and they never sent a label. When I followed up, they refused to take it back because it was a few days over the 30 days. They deserve a negative 5