FactoryOutletStore.com

Crooks Say item is new and when it comes in it is refurbished and last year model Will gty returns BUT will charge you back for the FREE shipping for a piece of sh-- and deduct another 15% from your credit, end of day almost worth just throw in trash as to have to continue to deal with them. You think you are dealing with Garmin, NOT SO SLEEZY outfit

I orderd around 100 dollars worth of stuff from this company got one email saying this is the stuff u
Bough and that the things would be shippied in a week... ITS BEEN TWO MONTHS what ever this company is doing they should know its illegal pls dont waste ur money

On June 14,2020, in response to an online ad, I attempted to purchase a Lowrance Navionics HotMaps Platinum Lake Maps for the Southern United States. I paid the item online, but when the order was received, I was told that I had ordered a Map of Canada. I called and was assured that if I returned the Canada Map that I would receive byt Southern United States Map by return mail once they received the return. Instead of following through, Factory Outlet Store deducted what I assume to be a $34.04 restocking fee and refunded $164.05 of my original purchase price. I called to try to correct the failure of Factory Outlet Stores to honor the agreement to send me the Southern U.S. Map, offering to return the $164.05 which had been refunded. Instead, I have been ignored and treated very poorly. I will sue Factory Outlet Store to enforce the contract to deliver the correct map, but will not let them escape paying my time and expenses of compelling them to do the right thing..

I got a refurbished TomTom GPS from this store.
It did not work sent back for refund call 3 times no refund. I have emailed no refund no respond. This
Company is a piece of crap. Lost $95.00

Factory Outlet Stores LLC, Syiosset, NY –
www.FactoryOutletStore.com

I ordered a Minn Kota battery charger and quick disconnect accessory on a Monday. I wanted it by the next Friday so I opted for 2 business shipping for
$44.75. Extra. On Thursday I called because I did not receive tracking info. They said the order wasn't shipped because the quick disconnect was out of stock. So when were they going to let me know if I didn't call? I told them to cancel the quick disconnect and I opted for overnight delivery for the charger which I needed for the weekend, that charge was $65.66. They were not willing to offer any discount on the shipping even though they inconvenienced me.

Another issue, returned a Minn Kota plug that wasn't right for my application. They grilled me why I was returning it and wanted to suggest another product. I told them I was all set, going a different route. They supplied a return form which indicated a possible 15% return fee. I returned the new unused item in its original package. They actually charged me 17.4%.

This company is a disgrace to online retailers.

Two days of dealing with this company left me frustrated and angry. Couldn't process my card payment after using 2 different cards. Wanted me to send check or money order, WHY? DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY!

I ordered a refurbished TomTom after talking with and "chatting" with The Factory Outlet Store representatives., It arrived in 3 days. The shipment was missing 3 of the included accessories, and I called within the hour of delivery. I called 3 times that day, and was promised a reply within 24 hours.
Since no phone reply was received. I emailed them 2 days later with my concern, and re-sent the email 2 days later as there had been no reply. Two days later I tried a phone call again; they disconnected from me while on hold. On the third phone call that day, Their representative told me I would be called with an answer within 24 hours.
I even receive an a few e-mail once of which asked me to call and send them pictures of the missing ( that is correct a picture of the missing items) items.
Finally after three more calls today, and after being disconnected by them, I finally gave up. Their options were to return the item and "included" accessories and receive a refund, or return the item and they would exchange it. Seemed like a lose lose for me.
So I am without an owner's manual, without the CD ROMS, and without a docking station. I just hope the GPS works.

Have ordered a few things off of this website and have been satisfied with everything but the website itself. C'mom this is 2015 not 1995. Update your website!

I spent an inordinate amount of time on the telephone, discussing a part that I needed with the "rep." He assured me, several times, that the part that I needed was available, so I ordered one. Of course it didn't fit so I sent it back.
The company charged ME a15% "processing fee" PLUS the cost of shipping, both to me and from me. It is an absolute disgrace that Factory Outlet Store expected ME to pay for THEIR representative's ignorance and then, also, expected ME to pay for THEIR total incompetence.
I don't want to hear anything about "company policy;" I have no interest in that well-worn excuse. However, I have my own "policy," which is to advise everyone I know about this matter, and make it known that I will never buy from Factory Outlet Store again.

I was shopping for an automotive GPS as a present for my dad. FactoryOutletStore.com being listed as a Google Trusted Merchant gave me the confidence that I should be dealing with an honest and reputable company. I wish I had read the reviews from other websites first. After a few days of delaying making the purchase of the product I was contemplating, I received an email offer stating that they would apply an additional 5% discount at checkout as an incentive to complete the purchase that same day. So I did. Guess what -- no discount applied. An immediate call to their customer relations line followed, during which I was told that the offer did not apply to the product I purchased. When I presented the fact that the product was the one specifically referred to in the email they sent, and was the ONLY one I had even considered purchasing from their website, I was told that I had to read the fine print elsewhere in the email that excluded the product as being eligible. Ha! The fine print DID NOT exclude the product. I am surprised that Google still considers them a Trusted Merchant with all the negative reviews they have garnered due to their purposely deceptive practices. I cancelled the order immediately and will be contacting my bank to prevent them from dipping into my account. I will make the purchase from another company I have dealt with before.

Wow, I cant believe how a company can screw something as simple as a return. I ordered a GPS and right out of the box, it didnt work. I sent it back the next day, I even paid UPS 15.00 to do it. They e-mailed me return form, and I wrote I wanted an exchange, the same model etc. Then after they received it I noticed a partial refund back to my PayPal account. I called them and asked what was going on why did I receive a partial refund. I explain to the man that right out of the box it did not work I returned it the next day and I asked for an exchange not a refund. I had to argue with them to get my $34 restocking fee back. So needless to say once the money was back in my PayPal account I ordered the same GPS from Amazon. I fail to understand why they have you jump through hoops fill out the paperwork asking for an exchange then not do it and only give you a partial refund and charge you a $34 restocking fee for a product that does not work. If I were you, I would steer clear of this company thank you

Order an lg fridge water filter, site said it was lg brand and used lg images. Actual product was a tier 1 filter which is third the price. Do not order from this site

Before I throw away my complaint to the Office of the Attorney General, Consumer Protection Division in Columbus, Ohio, I want to write a negative review regarding Factory Outlet Store. I ordered an electric cat collar for my daughter's cat. It came and it was the wrong kind. I sent it back and they sent me a correct one. Then they charged me for the one I sent back saying that they never received it even though I sent a proof of mailing to them. I basically paid for two collars. I spoke to their CS Dept. and was assured my refund would be forthcoming. It never was credited to my account. They lied. Then they said since they never received the product back, they couldn't credit me. I filed a complaint with the AG's Office where their main outlet is. The AG's office called personally because they wanted to apologize for letting the statute of limitations lapse on my complaint. So I was and am basically out $31.95. I will NEVER speak kindly of Factory Outlet, nor will I ever buy another item from them for as long as I live. They're crooked. Buyer Beware!

I bough a suppose to be a Garmin charger which result in a complete rip off and did not work and when I try to return it, they say they have a 15% restocking fee and they do not pay for freight either. I should have check this web site. STAY FROM THIS WEBSITE. It a complete rip off of a web site.

Worst customer service I've ever seen. As a frequent weekly or almost daily online shopper I don't think I've ever had an order so screwed up. Ordered a pair Muck boots for my husband 12 days ago and was told they would take 5-7 days for delivery which would have been perfect as they were a gift. Never received them and after calling the company 3 TIMES and was told numerous times that they were on the way thru Fedx... wrong again... called Fedx and they stated that there has not been any package mailed to me form this company they them or even USPS. After then calling customer service 2 more times a rep finally admitted that they were POSSIBLY not shipped but that he was not sure and that I would receive an email within 24-48 hours with the time and date of shipment and tracking information. Still waiting... 4 days after that and still no email, no boots, and no answers. No one can tell me for sure where the boots are or if they have been shipped AGAIN... yet they cannot cancel my order because they THINK that they have. However, the money was withdrawn from my account immediately upon placing the order. How does this even happen? DO NOT order from this company!

Purchased two GPS units. One turned out to be defective. Company did not offer or provide postal return.
When contacted I was told that the postal fee would be refunded but claimed that was not mentioned or implied during the calls made to the FOS. The postal return fee was $18.00.
The unit was repackaged and returned with the form FOS provided to include with the returned defective merchandise. The form filled out clearly had a box checked marked (Return for exchange).
All of a sudden I see credit activity in my account of a partial refund for the item returned to the Factory Outlet Store. But the restocking fee was applied and $24.49 was withheld. Now clearly this conduct in my view was totally criminal. First of all the product refund was not what was requested so it is obvious that
The FOS decided for me not to replace the product but to do a return of funds and proceeding to things to their own volition.
After contacting their rip off division the restocking fee had bee credited back. Yet the shipping postal expense is not honored and FOS tells me that it is not in their return policy to issue credit for the postal return.
So if your do a transaction and you have not return issues you will skate on by just fine. But if you have a return watch out!. They are going to try to rip you off.

This is not a reputable store. They claimed to have Garmin products in stock that they do not. After getting a confirmation e mail that the items would be shipped the next day. They did not have the items and I received another e mail that the products would be shipped by the end of April which was unacceptable. I attempted to cancel the entire order but they convince me they had 4 of the 8 items in stock and would call me the following day to confirm shipment. Of course I never received a call so I called them only to find out the items the were supposed to ship were also not in stock. They claimed they cancelled my order but next thing I knew they charged my charge card. I had to call back again and they claim they have canceled the order again. Hopefully this time they have and I will not have to dispute the charge with the credit card company.DO NOT DO BUSINESS WITH THESE PEOPLE THEY JUST KEEP LYING ABOUT WHAT THEY HAVE IN STOCK

After I install my last refrigerator water filter, I order replacements so that I am not caught without them in a few months when it's time to change it out again. I ordered a two-pack of WF289 from FactoryOutletStore and they arrived in a timely manner. Unfortunately, when it was time to replace the water filter (3 months later) it leaked from around the filter causing water to drip through my refrigerator and onto the floor. I removed the new filter and installed the second new one and that one leaked as well. I installed the old filter and there was no leak, so clearly something went wrong during the manufacturing of the WF289. No problem, I thought, I will just call FactoryOutletStore and have them send me another two-pack as the ones they sold me were defective. The "customer service" lady told me that their return policy is only 1 month and there was "nothing they could do", so I ask to speak with her supervisor. After waiting for several minutes the lady came back on and said that her supervisor would call me back. The supervisor never called.

My $46 mistake with FactoryOutletStore was a one-time occurence as I have no patience for companies that do not back what they sell. Surely they did not expect me to "test out" the two filters so they I could made the return deadline... or maybe they did. Or, maybe they just don't give a... hoot. I'm thinking it's the latter!

Ordered I believe were original Samsung water filters for my fridge. Turned out got knock-off brand WaterSentinel shipped. Website showed only Samsung logo and Samsung part numbers, no mentioning on the website and the order of the WaterSentinel brand name. Try to do a search of WaterSentinel WSS-1 (the actual filters I got shipped) on their web-site, it will show up "no results" however a search for Samsung water filters will show results. Furthermore Samsung water filter specs are being advertised on Factoryoutletstore's page, which I cannot get confirmed for the WaterSentinel WSS-1 filters I received. I thought I paid good price for some original Samsung water filters, ended up paying 50% more than for I knock-off as offered on other sites. Be aware! You are not paying for an original Samsung water filter, you are paying for an overpriced knockoff, very deceiving!

Was a very easy experience for this computer illiterate:-) only gruff is having to type a hundred characters for this review. I'm not much of a talker.

Spend your money elsewhere... I wish I could give them no stars... matter of fact I'm contacting GARMIN Corporate on them being a crappy retailer of their products...

Ordered a product from their web site, Product I ordered was clearly shown on the web site. When I got the order it was a different model nothing like what I ordered, I called and they said the picture meant nothing and that I could send it back at my expense plus a 15% restocking charge.
I have disputed the charge with Pay Pal and will also sue them in small claims court. Am exploring whether they are engaging in fradulent practices. DONT BUY FROM THIS MERCHANT. THEY LIE AND MISLEAD.

Dont buy from them. I purchased a headset, was sent an incomplete headset without the parts needed to make the headset operational. They said they would call back. Never received a return call.