FactoryOutletStore.comReviews 979

I ordered a very expensive item ($3,999,99) and decided to return it. I never even opened the carton it was shipped in. When I investigated their return policy online, I was horrified to see that they charge a 15% restocking fee. This was not clearly stated or obvious on their web site. You have to drill down to find it. Even the purchase receipt stated "Returnable: 30 day guarantee". Yeahless 15%.

So I called Customer Service and, after a lengthy delay, received a foreigner who explained the terms, but stated that "they were a Google approved company and if the box was totally unopened that they would refund the entire amount." He lied. They credited me the amount less 15%.

So I called Customer Service again. The representative was adamant as to their terms and offered no support for my position.

Had I known of their return policy I would never have ordered it in the first place. But having done so, If they would not have said the would credit me the entire amount, I would not have sent it back. I could have resold it online at a far lower penalty.

They are crooks...

I have a Roadmate model 1420. First order was for a 'Cradle' to hold the unit; the online picture made it look like that included the 'suction cup' to attach it to the window. After receipt of the first order, realized I needed a second order for the 'suction cup'. Received the second order and eagerly opened both; the 'cradle' does not hold the 1420 unit very tightly, but WORSE the cradle in no way will attach to the 'suction cup'! The former has 2 female slots, the latter has one male slot, but it is too large to fit in either of the female slots. The third order was for a data cable; which by this time I carefully checked the description to make sure it was compatible with a Roadmate 1420. I even clicked on (enlarged) the picture of the port which fits in the Roadmate. It appeared to be the 'fat' ended type the 1420 requires. What arrived was a data cable with a 'thin' end; totally incompatible with my Roadmate; DESPITE what it says on their online page. Can't fault their Customer Care people. Their return policy, or the speedy 'return authorization' process. I was adamant that I NOT to be charged a restocking fee, seeing these problems were caused by the Factory Store's inventory. It will be interesting to see, once my credit card statement comes through, if they are also Truthful!

This makes me look a little foolish however, I'm submitting this review for the "Greater-Good". On 6/29/15 I purchased a NEW Fish-finder for my Predator kayak. I planned on using my "early Christmas present" this spring. I had a very busy schedule when the Elite-4 arrived so I just stashed it till last week when I opened it up to install on the kayak. To my surprise, what I had received was a used, returned unit that had a Badly scratched face, a X-ducer cord that had been cut in two places (both cuts were identified with old tape and a marker.) Additionally, the power cord was "well used/ shortened". After a lengthy discussion about how sorry they were... They refused to do anything at all, The Supervisor was supposed to return my call, but never did. PLEASE take the time to check your order. The original purchase order, shipping box, etc. were of no value at all. I will be contacting Lowrance to drop a dime on this Substandard Retail business! Purchase Order #: FOS*******E

My Samsung Battery arrived in 5 days of my order.
I received the wrong battery. I sent an e-mail and received a reply in 4 hours.
Hello XXXX,,
Thank you for shopping with us. We are sorry that you are having troubles. Unfortunately, this issue requires for you to contact a live representative that will be able to assist you better. Please contact us at your earliest convenience and we will try our best to resolve this issue
I called Customer Service, Very polite. They will be sending out the correct battery today.

I ordered a compass from them, and the compass has a defect (declination adjusts on it own- HUGE issues when you're navigating). I called requesting a different compass, since this one has a defect, and the lady said it's not possible since I do not have the original packaging. This is very frustrating since this is NOT my fault, it is a factory defect. I can't believe there is now way for me to at least receive a different compass. I WILL NOT ORDER FROM THEM AGAIN ABSOLUTELY HORRIBLE CUSTOMER SERVICE.

Purchased 2 batteries for Dell Precision Laptop M6400 recieved the batteries that do not fit my computer, was told by customer service that is the one for my laptop. I told them when I sent in the order it was a different battery. The type I needed was a C565C capacity 85 wh. In order to get my money back I have to pay to return something that was sent to me wrong. Not a company I will ever use again, just have top get my money back.

Absolutely terrible service! Ordered on Saturday and paid extra to have order processed and shipped faster. After 4 days no delivery I called customer service. I was told it would not arrive until next week. 8 days is faster service! I ordered a hard drive 2 days ago and it was arrived today through Amazon prime and delivered through the post office.
Will never use or recommend this company.
With today's delivery options there is no excuse for the poor delivery service.

I ordered a Wahl product. Nice deal. They shipped it without my apartment number. My last name is "Johnson" so far too many for easy delivery without an apartment number. There are 400 units here, who in the world will know who it belongs to? No one. Bottom line, they will not take responsibility. They have given me many reasons why they can't reship with the full address, why it happened, how many more days I need to wait to see if it shows up, etc. Today I'm told, since it appears to have been delivered somewhere, I'll need to wait until their investigation is complete. Ha! They can't cancel my order and refund me because it was shipped! No resolve! Maggie.

I was bilked for two fridge filters that were not what they said they were (Samsung) and altho they had the same serial numbers THEY DID NOT FIT. Instead water shot thru in great gushes onto the floor of my refrigeratory. The original filters have a round slot, theirs was square. No wonder!

This company should be put out of business. Now they want me to send them back so they can attempt to resell them. PLEASE DO NOT FALL FOR THIS!

I was about to buy a food processor on their website. And they were advertising 20 to 75% off sitewide. The food processor wasn't getting even the 20% off so I decided to call customer service - two times because the first one I was hung up on. They were soo rude. Their point was essentially that the website cannot have all the information and the discount wasn't for everything even when that was stated. That I should look other stores an realize it was a good deal already. Really? I told him I wouldn't buy and he flipped out because I waste his time.