FactoryOutletStore.com

Great and easy site to navigate, great products, great customer service... it doesn't get any better than that.

I looked for a Minn Kota trolling motor. They sell at the same retail price as others without as good a warranty

I bought a CELESTRON NEX STAR 5 SE Telescope. They clearly sent us a used product. The tripod legs all scratched from extending in and out. The Telescope glass had all tiny scratches. Then upon further investigation there was a deep scratch on the glass from the inside. They flipped the glass. When the company requested photos using the same email from Factory Outlet. The company would reply we never received the photos. This went on with numerous phone calls speaking to Supervisors three weeks. Then they wanted me to carry this big box to a return store. When Factory outlet finally agreed to have a scheduled pick up at my house. I was told to call UPS in the morning to get an idea of the time. After taking off from work calling UPS no pick up was arranged by Factory Outlet Store. When I called The Factory Outlet Store I was told by a Supervisor they only use FED X Ground. Now once again they told me a phony pick up was arranged. Finally they picked up the product after three times. They sent me what was supposed to be a new Telescope promised brand new product. I could not believe what they sent me. The Celestron Telescope box with this delicate instrument inside looked like it was dropped off an airplane. It had a someones prior label cut out of the box. So you know once again the lied about their product. Box was torn, ripped it was put back together with a roll of strapping. I called FED X right away refused package. They picked up next day. Called Factory Outlet today 9/21/17 they just today after it was returned two weeks ago several phone calls refunded my money. They refuse to give information on CEO or phones numbers to contact to complain. This company is a disgrace. Rosanne Graham

I have absolutely nothing good to say about my experience with VTech Factory Outlet Store. We ordered a set of phones for my aging grandfather. We received an email asking us to call them because they had additional questions about our order. We called and I spoke with Joel. The billing address and shipping address on the order did not match. The shipping address was a PO Box. They refused to ship to a PO Box and demanded that it be shipped to the billing address. The billing address is an apartment that does not have the capacity to receive large packages. They asked for an additional address. We gave them another address. They requested the name, phone number, and how this person was related. Throughout our conversation, I was placed on hold probably 10 times so he can relay the information that I provided to the "concerns department." At one point I asked to speak to the concerns department, specifically. Joel refused to transfer my call and told me, "They will just ask you for the same information." I felt very uncomfortable with the amount of personal information they were asking for (e.g. Names, phone numbers, emails, relation to me, etc.), so I asked to speak to a supervisor. Joel refused to transfer me to a supervisor. At this point, we requested to cancel our order. I was placed on hold again. Joel came back and said that our order has been cancelled. I confirmed that it would be a full refund. He said yes, but was unable to give me a confirmation number confirming my refund. He said we should receive it via email within 24 hours. I have NEVER worked with a company that refused to provide a confirmation number prior to hanging up the phone. We have yet to receive the confirmation email and the charge of $194.17 has been posted to our account. We called the customer service line and asked to speak to a supervisor. We had to be VERY firm with the customer service person to be transferred. Once on the phone with the supervisor, the phone "disconnected." We have yet to get a hold of anybody regarding the order. We are now working with the bank to dispute the transaction. DO NOT ORDER FROM THIS WEBSITE!

I found this website very user friendly. I had no problem getting to the item I was looking for and checking out was very easy and fast.

I bought a Uniden D 1760-8 the total cost $132.42 l worked on this phone for a month could not get it to work. L got on line for technical support with no help. After calling them 3 times another month went by with no help. I called again and after more then a week unexpected finally someone return our call from technical support. My husband and technical support worked with our phone over an hour. They determined that the base was a problem had and to box it up for a return. We told them just send us another set of phones and not a refund. After waiting for a month l called them and found out they gave me a refund and not another set of phones. So l went to order another set of phones just like the ones l had bought before. They would not let me have the phone l bought before at the price l paid for they wanted to charge me more money $199.00 plus tax. Much more then what l paid for to start with.It could had been a simple fix. They had a copy of the original sale and what l paid. To make things right because of there mistake. L ask them to send me the same phone for the same amount l paid for the first time.And they refused, they would NOT send me that phone unless l paid more. L call that scamming. Lts not right to sale me something that didn't work, then told me to return and when they received it then they would ship me a new one. Instead give me back my money jacked up the price to replace. SO WRONG. UNFAIR, AND LOOKS LIKE THEY TRY TO SCAM US INTO PAYING MORE. NEED HELP TO REACH CORP. THEY WOULD NOT DO THE RIGHT THING. SAY AWAY FROM THESE PEOPLE. AT UNIDEN FACTORY OUTLET. LIARS, SCAMMERS.

Website was great. Easy to find exactly what I needed, easy to place my order. Free shipping was a bonus!

Purchased what I thought were genuine Hitachi batteries according to their website. What I got were cheap batteries from China. Very deceiving.

Bait and switch, total crap. I wanted a genuine Norelco charger and the photo is of a real charger. This is probably a $1.50 charger for $15.95.

I payed $99 for Air pods and they never arrived! They stole my money and I never got a response from them.

I looked everywhere for a 2 line phone system with enough hand sets and you had it... Thank you and thank God!

Unable to unsubscribe from their emails. Spam spam many times a day. Never subscribe to those emails..

Order and tracking number didn't get. When I booked my order, didn't get any sms on my mobile number and email id.

Didnt say anything about item is refurbished & when want to returen they charge a restocking fee & i need to pay for shipping

Wish I'd read this before I ordered from Factory Outlet. Com They are rip offs and any one that makes a good comment probable works for them! Lee

Scam STORE, just a middle man taking money. Promises fast delivery. Anything but, don't waste your time.

I ordered like 100 dollars of things and it's been 6 months with no further updates or items revived.

A person stole my package but returned it to me. Product was as described and I received excellent customer service.

Worst customer service my trollying motor was damaged and missing parts. No help in fixing the problem they barely speak English. Total scam

Easily found batteries for my old cordless phones at reasonable prices and free shipping. Will definitely use them again.

I have been trying to cancel my order with them but am not receiving any response. They already charged me.

Ordered Plantronics Legend Bluetooth
Pops, people can't hear me, cuts out bad. Terrible purchase for a defective product.

I would not give any stars for this company! Buyer beware of additional fees to return wrong items. Will never buy from again.