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FactoryOutletStore.com has a rating of 1.3 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FactoryOutletStore.com most frequently mention customer service, credit card, and next day problems. FactoryOutletStore.com ranks 1024th among Electronics sites.
Talked to their representative moments ago and assuming everything takes place as stated, I can not fault how they handled my defective item. This aspect of dealing with them deserves a minimum 4 stars. The only reason I'm not giving 5 stars is because I never received return correspondence relative to my email inquiry to my defective product. Other than being on hold for a moderately long period of time they were very quick in a resolution to my problem.
2 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order!
I ordered a Garmin GPS for my motorcycle from this company on Tuesday. I was going to place the order on their website but I wanted to confirm what all was in the box before I placed the order. The Garmin I ordered comes with XM radio and I wanted to make sure it was a complete kit as their price was about $100 lower than most of the other sites I visited. Once the CSR confirmed what was in the kit I told him thanks and I would order it off their website. That's when I got the same song and dance as others have gotten about ordering direct from the rep. I declined and said I would rather do it on the website. He kept asking for the order and threw in another $5 off. I thought why not and placed the order with him directly. He said it would ship same day, Tuesday. I then got transferred to someone else for the FREE $25 gift card scam and ending up hanging up on that person. After I hung up in about 15 minutes I got a message from someone in my office from them saying there is a problem with my credit card. I called them back and as the phone is ringing I start to get this uneasy feeling and did a search on Factory Outlet Store Reviews. Someone answered the phone before the I could read any reviews and they wanted to know my company name, nothing to do with my credit card. After I gave that info I found all the negative reviews and started kicking myself for not checking them out first (same comment as another reviewer). I was told by the first CSR that I would get an email of the sale with tracking information. It didn't show up in my inbox on Tuesday when I ordered it. It didn't show up on Wednesday so I went online and checked with my credit card company and sure enough, there was the charge for the Garmin. Thursday I called them to find out what was going on and possibly see if I could just cancel the order since I had received no emails from them. The rep told me it did ship on Tuesday and I was scheduled to receive it the next day, Friday. He verified my email address and they had misspelled my name. He changed the email address and I soon got the confirmation email with the tracking number. It said it would indeed be delivered today, Friday. The mail came and sure enough, there was my Garmin. I opened the box and checked all the contents and looked close to make sure it wasn't a used or reconditioned unit. Everything was brand new. I turned it on and it seems to be working just fine. I'll install it on my motorcycle this weekend and check everything else out too. I really don't have any complaints about this company. The only reason I didn't give them 5 stars is because of their sketchy $25 gift card scam. I think the CSR gets a commission on every sale and that is why they push you so hard to make the transaction over the phone. Otherwise, I'm completely satisfied at this point.
Don't waste time to buy from this company NO CUSTOMER SERVICE NO SERVICE AT ALL
They shipped a faulty used dirty product and no customer service
Every thing went very well with the order and I ll wait and see about delivery thanks ED.
PURCHASED a battery for our grandsons laptop of Nov. 27th. He was coming to visit on Christmas. When he got here the week of Christmas we opened the battery to place in his laptop. The battery was missing a clip( so wouldnt stay in properly) And it also wouldnt charge. I contacted this company and asked if they had made an error in sending wrong one or if it was damaged during shipping( even tho no clip was found ever) AND ASKED IF COULD SEND SCREENSHOT. When they replied tbey sent an email stating RETURNS MUST BE MADE IN 30 DAYS AND IF ITS NOT IT WILL BE RETURNED TO YOU AT YOUR COST! I tried explaining all I had asked for at this point was information!( to make sure the issue waant that we ordered the wrong battery) AFTER STRINGING OUT THE EMAILS SO THE 30 DAYS MOST CERTAINLY WOULD PASS WE ENDED UP STUCK WITH THE GARBAGE BATTERY THEY SENT! HAD TO BUY FROM A REPUTALE COMPANY! WE MIGHT AS WELL OF JUST FLUSHED THE CASH. THIS COMPANY HAS ZERO CUSTOMER SERVICE AND IS DEFINETELY SCAMMING ITS CUSTOMERS. SO OUR MONEY WAS WASTED! ( WE ARE ELDERLY ON FIXED INCOME) I STRONGLY URGE CONSUMERS TO GO ELSEWHERE. THEY WILL MAKE SURE YOUR $ IS WASTED! IF COULD GIVE ZERO WOULD GIVE MINUS 5 AT LEAST!
Awesome check out and happy don't have to wait 10 days to get product
I have been using shaver saver for the last forty years and I heartely endorse it
First they said I would receive my item in 2-5 days. Then after 2 days waiting for the tracking I emailed them. Never heard anything. Then I decided to call. The automation said they were experiencing too many phone calls so I left my number for them to call me back. I was super happy to see them calling me back but there wasn't anyone there. I called again and left my number again. Nothing... emailed them again. Nothing. Then the next day at 4:30 A.M. they emailed me a generic excuse why it hasn't shipped yet. I sent them 3 emails and called them twice leaving my number. I received back one email and a phone call back with no one there. Then I decided to use the chat feature from their website. I argued with their customer service person for a bit. That person said 2-5 for them to process, dispatch, whatever... and then 2-5 days shipping after that. Then added if not sooner...? Don't tell me that crap you used car salesmen... I'm fuming at this point and then ask the person shouldn't your website say up to 10 days? And then asked if I could cancel my order and get a refund. The person asked me to hold. Then ever 3 minutes strung me along with "please hold" and "sorry for the delay" this went on for about 15 minutes. I then asked why I was being held up. The person said it had been dispatched and they were checking. I said "ok" to give them a break. I got one more of their responses saying "sorry for the delay" and then the chat was cut off! I waited for a phone call or an email. Nothing. Opened up the chat again. Got back in touch with them. And then asked what they figured it out. They had a smart response telling me when I ordered it. Then they said it has been dispatched. I decided not to continue to beat up this person anymore. Probably just some poor kid. I ordered $350 worth of radio equipment from them because they advertised fast shipping. That's the only reason. Im getting ready to order another $350 but it won't be from these people. It's been 4 days now and I haven't even got confirmation of it shipping yet. My friend bought almost the exact same radio from a different company and ordered it a day after I ordered from this company. He received his today. I'm sitting here hoping they might find the time to ship it this week so I can't get it by the end of next week. Again... I will not be buying from these people again. If feel like I was deceived from the get go. I know for sure their customer service and communication are the worst I have ever experienced.
As long as the product does what it is suppose to & works properly Ill B Happy.
ORDERED REPLACEMENT BATTERIES FOR UNIDEN PHONES. EASY TO FIND WHAT I WAS LOOKING FOR AND NICE TO FIND FREE SHIPPING.
This was so simple, i love it. Quick and easy, just the way I like it.
I found the web site easy to navigate with no delays moving from page to page.
Very fast and easy to use website. Checkout was especially easy
Expect to have to jump through many, many hoops before they will allow you to use your credit card.
Easy to find and order additional items for our equipment to keep our dog safe,
Very easy to do business with you... the web site was easy to navigate. Thanks
Ordered a new Garmin gps, paid extra for 3-5 day delivery. Two weeks later, still waiting.
It was very easy to find the batteries and get them ordered.
The best, fastest, "user friendly" ordering system I have ever used. Loved it.
Tip for consumers:
The tooth brush you choose is wonderful.
Picked what i wanted and it will be here in 2-5 days Hope that's true
Very easy to use site. Descriptions are detailed and has a live chat feature.
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Over 60 major consumer electronics brands are available on FactoryOutletStore, including products that range from Telecommunications and GPS to Fitness, Personal Care and Pet Supplies.
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.
