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Georgia
1 review
1 helpful vote
Follow Tarrin T.
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I placed a parlay on 12-16-24 3 different tickets same bets switched two teams around last team to when was the Denver nuggets and they won by one point... At that point FanDuel blank the ticket and took it away leaving only the two losing to losing tickets. I contacted them asking what happened to my winning ticket and my money but they act like they don't know. It has to be a better system provided to be able to copy all bets that's placed by us the consumer. Because what they are doing is called Theft and fraud

Date of experience: December 16, 2024
Illinois
1 review
0 helpful votes
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Unpaid Winnings
December 29, 2024

I won a parlay and I wasn't paid and to insult to injury when I attempted to reach customer service the number wasn't in service. When used the chat they rerouted me to a third party where they tried to charge me. It's virtually impossible to speak to a live person. I have been dealing with this issue for 2 weeks and it's still hasn't been resolved because I can't speak to anyone about the issue!

Date of experience: December 20, 2024
New Jersey
1 review
2 helpful votes
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Suspended my account
December 19, 2024

They pulled out $150 from my bank, and when I disputed it I got it back, then they suspend my account. These people are scammers and get mad when u catch them. I'm also a VIP member and spent over $1M with them, and still get treated like this. These people are thieves straight up.

Date of experience: December 11, 2024
New York
26 reviews
98 helpful votes
Follow CHRIS W.
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Very Strange!
November 17, 2019

A few weeks ago, I made a fantasy bet which was actually winning for a while. I had several players that were scoring a lot of yards and even touchdowns. However, instead of my scores going UP they were suddenly dropping completely out of the money category. I watched all of this live. Fan Duel is PHONY!

Date of experience: November 17, 2019
Colorado
1 review
0 helpful votes
Follow Anthony G.
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The two stars was completely unintentional I was trying to figure out how to give it none tried to push one and accidentally push both so my bad but just to understand this is a terrible company and the worst thing is if they did it to me they do it to people like your mom and grandma think about that

Date of experience: October 13, 2022
Pennsylvania
1 review
0 helpful votes
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Rigged,
December 27, 2022

Don't bet more than a dollar you never get any free spins especially on divine fortunes. The higher you bet the less chances of winning anything significant. Just eats your money.
Not for higher betters. Only small time wins. Go to a real casino for a fair shake.

Date of experience: December 27, 2022
Colorado
1 review
2 helpful votes
Follow Isaias Q.
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Damn site "drops" location everytime I'm either trying to place a bet or casout on a bet in the middle of a game. Would have stayed with fan dual if they were legit. But $#*! was annoying. Literally logging me out all the time.

Date of experience: July 28, 2020
Michigan
1 review
0 helpful votes
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Short term suck in
February 13, 2025

Not the best. Daily spins offer 3 trophies finally got 3 after a year won $2. Honestly all slots good for first 100 rolls then you'll never ever win again

Date of experience: February 13, 2025
Washington
1 review
2 helpful votes
Follow Adam F.
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Fanduel scam
September 28, 2024

So they put out tickets that are impossible to win. I cant explain the whole incident, but I'll never bet here again. They are scammers, I know this from experience. I'll try to be short, but I bet on a pitcher to get 10 strikeouts in the game. Well before the game started, the announcer stated this pitcher would only be pitching for 3 innings. Even if he struck out every batter, that's 9 strikeouts. Seeing as it was already well known that he would be pitching 3 innings, I assume fanduel knew that too. I messaged them about it and they gave me the cold shoulder saying that its in there rules that once a pitcher starts, the bet can no longer be refunded. But I feel so played, and after using fanduel for so long, they treated me like a nobody. I don't recommend this app to anyone. Thanks for your time!

Date of experience: September 28, 2024
New Jersey
1 review
0 helpful votes
Follow Ozod F.
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They blocked my account while winning, promised me send a check for$10 - never received
Now second check promised for$25, when I paid with debit card and they have info
It will be court issue.
And review by US consumer service and senat to remove FD from US market

Date of experience: December 20, 2024
Pennsylvania
3 reviews
14 helpful votes
Follow Jimmy B.
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Do not bet on sports bets They changed my bet in the middle of the game. And when I contacted customer support. They kept giving me some prompts and then once I proved to them, they blocked my account.I repeat stay away from fanduel

Date of experience: November 17, 2024
Ohio
1 review
1 helpful vote
Follow Tim K.
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My debit card expired, so I added the new card. Since i deposited funds using the original card, I am unable to withdraw. The only customer service was an on line chat, I found an 800#, have left messages, yet to receive a call back. Terrible experience.

Date of experience: September 14, 2024
Michigan
1 review
2 helpful votes
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Show some love back
December 18, 2024

I have spent thousands on here and never win really nothing i feel like its all rigged up they just leep taking i mightest well go risk it at the actial casino

Date of experience: December 18, 2024
Michigan
1 review
3 helpful votes
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Horrible
November 13, 2024

Do not sign up for this app I did a debit withdrawal early at 8am they told me my withdrawal was completed and should be in my account now in 30 minutes I still have not received it it's been 6 hours now and the promotions is trash don't fall for them ad commercials they don't give you nothing not even a 5$ free bet or casino bonus

Date of experience: November 13, 2024
New Jersey
1 review
2 helpful votes
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Scam
August 2, 2024

Fanduel takes your money,no matter how much you play you just do not win.I play every week for months and id be lucky to win 25 of all the money I've spent.I wouldn't recommend this gaming site to anyone

Date of experience: August 2, 2024
Michigan
1 review
2 helpful votes
Follow Nick S.
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Go look on any review site. Fanduel get 1 star out of however many are available. Every single site. Except Google symhow they're 4.7 out of 5. Make any sense? Don't use Fanduel. It's not a matter of IF they're going to do you dirty, it's when. It'll be the 1st chance they get, and they won't care about your business. Worst sports book on the market

Date of experience: November 11, 2024
Illinois
1 review
0 helpful votes
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Malfunction slots
July 24, 2024

I've played numerous games. What I don't get is when the machine malfunctions you lose. I won and then game freezes. And the guy who's always checking location. Start the game over. This is a recurring problem. And when you chat with them they say, we'll look into it. And always come up with some crap. Games start slow, then get fast and Don't get a thing. Just ain't right. Not getting a dime in casino from me ever. Cheating machines. Or they shut the game down and you have no chance to try and win your money back. Hardly no free play either. Them free play on sports. Win 5,000 but there's 6 thousand playing. If guess correct. I get.25 cents.

Date of experience: July 24, 2024
Florida
1 review
0 helpful votes
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Less than 1 star
December 28, 2024

I don't understand why they make it difficult to provide services you pay for. It suckz they are the provider for our local NHL and MLB games.

Date of experience: December 28, 2024
California
1 review
0 helpful votes
Follow Mary K.
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I noticed mid game that a player was added to my roster that I never chose! Better yet….he wasn't on the roster to begin with! There was no way I could choose him! He was let go in September! When I asked about the switch FanDuel said I made that choice! HE IS NOT ON THE ROSTER AT ALL! How was he switched? 🤬

Date of experience: November 14, 2024
Massachusetts
1 review
0 helpful votes
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Terrible
November 3, 2024

If I could leave no stars I would. This is the worat betting app there is and have the worst customer service I have ever dealt with. The app had an error which lead me to believe that I won a bet come to find out the error caused the stats to show more than the player really had and at no point was it corrected on the app so when it settled and I thought I won it said I lost. I contacted customer service 2 times and asked for my wager back for them to make it right and they told me I was beat. I have never dealt with a more unprofessional company and I highly suggest using a different betting app other than FanDuel.

Date of experience: November 3, 2024

Overview

FanDuel has a rating of 1.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
263
value
241
shipping
131
returns
155
quality
214
+136