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How would you rate FanDuel?
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New Jersey
1 review
1 helpful vote
Follow Daniel F.
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The app glitches conveniently when you want to cash out for a high profit. When the cash out is low or below your bet amount, the app works perfectly. Definitely a scam. Customer service is the worst on the planet for any business. They never help, never take responsibility, never hear you out, and have terrible attitudes. If they steal your money like this, get your bank to do a chargeback for undelivered digital goods or another such fitting excuse because they don't deserve to get away with theft.

Date of experience: March 17, 2022
Kentucky
1 review
3 helpful votes
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My account was suspended 2 weeks ago. I've had no explanation from Fanduel l. They owe me money. And won't even let me log in because my account is suspended. People trust me go with a legitimate company like caesars not a nickle and dime company that's owned by tvg and I don't even want to get started on them

Date of experience: November 9, 2023
Canada
1 review
0 helpful votes
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Stolen money
November 19, 2022

Me and my fiance have separate accounts. My credit card got hacked and I had to use his and they froze our accounts. We have cntact customer service 6 times to try and get my money back an they won't respond. B careful cause this is the worst betting site he has ever been on. They stole 54 dollars from me. Never again

Date of experience: November 19, 2022
New York
1 review
4 helpful votes
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Fanduel live roulette is a scam
April 1, 2024
Updated review

On American roulette, with a human throwing, the movements of the ball defy physics. I play 1/6th of the wheel heavy, and about 1/3 more of the wheel with a few bets, but mainly on one side of the wheel. When I start increasing my bets on the 1/6th, the ball may travel there 1/20 spins. That's mathematically impossible. Also, the 'rebounds' and the way the ball moves always ends up on the opposite side of the wheel. Other times, there's no movement as the ball drops on the opposite side, and the ball plants itself in a well. I video taped some of these sessions, and I'm going to submit them to the Michigan Gaming Commission to review.

Date of experience: April 1, 2024

Roulette is a scam
February 17, 2023
Previous review

I have played routlette with Fanduel for about 9 months, and I'm down $30k. I play at regular casinos, and my overall losses for the past 10 years don't add up to that... I play heavy on one half of the wheel, and it seems the 'bad hops' and strange physics take hold to make the ball travel to the other side and I lose. I can just tell this isn't right. Anyone that gambles knows what I'm talking about. I won't ever play there again.

Date of experience: February 17, 2023
Pennsylvania
1 review
0 helpful votes
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Horrible customer support
November 26, 2021

The site is okay. Lines are decent, and I've won a few bucks, but the customer support is horrible. It's basically a loop that sends you to FAQ. I had money locked up in a Black Jack hand, for days. I couldn't "hit", "stand" or anything without an error. In the end, the hand was just gone. No explanation, nothing. It wasn't a lot of $, so I wasn't about to go back and dispute to get it back. Wasn't worth the effort.
It's a shame. Lines are decent. Withdrawals are in a timely fashion, but their customer support SUCKS! Step off the dime and hire some support techs, or just remove your casino. It's gonna do nothing but give you a bad name.

Date of experience: November 26, 2021
Massachusetts
1 review
3 helpful votes
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Sucked
April 14, 2023

Tried to set up an account. I was immediately locked out AFTER making my initial deposit. I contacted customer service who said they needed 24 hours before they could "locate my account". The onus was put on me to reach back out. Not impressed. Live chat was fairly snarky.

Date of experience: April 14, 2023
Pennsylvania
1 review
0 helpful votes
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Good grief
November 10, 2022

I usually read reviews first. I did so before using BetMGM and Sugarhouse apps- both have great odds and the payouts are timely. FanDuel, not only do you have glitches in the middle of games ( disappearing, per the picture), but no considerable wins after considerable deposits! Don't do it.

Date of experience: November 10, 2022
Virginia
1 review
1 helpful vote
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Rigged?!'
July 3, 2023

I have played in many casinos, face-to-face with dealers. I have played many online games. However, the dealer was able to get 13 black jacks out of 21 hands. How is this possible? Well, I guess it's just an easy 50 bucks gone!

Date of experience: July 3, 2023
Massachusetts
1 review
1 helpful vote
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THIEVES!
April 30, 2023

I won one big hand in blackjack then they switched dealers immediately and of course literally the next 17 hands were loses. They use green screens to cheat paying customers. Then they take a week to process withdrawals. Overall just a horrible site. Use Betmgm..

Date of experience: April 30, 2023
Ohio
1 review
0 helpful votes
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The odds
September 2, 2023

The odds on here need to be a little better than they are this app is wack it's funny how u try to do a parlay but why are some games won't let you seems fishy to me think I'll just go to another one and get rid of fan duel you lose more than you win and that's facts. 10% u win 90 % u lose

Date of experience: September 2, 2023
New Jersey
1 review
0 helpful votes
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Suspicious
December 27, 2023

It's very glitchy when playing slots. The reels look like they land on decent spots but as soon as they do the game glitches and it lands on a low paying spot that randomly appears. Also took me like 5 days and a customer support message to get my casino bonus they tried to just sweep it under the rug. Casino bonus is a whole other thing to. On a slot I played my bonus there was a popup window that said real money and bonus and you have to choose bonus. It changes the outcome drastically. Won less than $2. Had to fight to get my bonus though they first told me it's not something they offer when I asked about where my bonus was. Then i said I have a screenshot of the offer and they'll "looked into it." the glitchy stuff on the wheels really makes me mad. Ultimately lesson learned not to use FanDuel. Closed my account

Date of experience: December 27, 2023
Ohio
1 review
3 helpful votes
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They don't pay
January 25, 2023

I put money on the Bengals bills game.The spread was bengals under dog by 5.5 points.I live in Cincinnati and took my bengals. They won by 17 points. Fan duel will not settle my ticket everyone knows the bengals beat the bills pay up FanDuel!

Date of experience: January 25, 2023
Washington
1 review
3 helpful votes
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McCafferty ran for 14 or 15 yards but a holding penalti was asessed but they didn't recourse. Also in the Denver nuggets vs warriors they did not assess a bounce pass as a assist for Chris Paul. I lost the the bet ultimately! But they are screwed up. Other than that I have loved the app. Glad I didn't bet high on those games and I will be more careful. I wish they could be more accurate!

Date of experience: December 25, 2023
Pennsylvania
1 review
1 helpful vote
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They have an awful win/loss ratio but their games are good -they used to be a lot better as far as winning odds on the slots but have gotten greedy lately …their bonus 's are not good either as they always require you to deposit before getting anything …their reward spins are a joke but overall I have to say I enjoy fanduel

Date of experience: December 25, 2023
Michigan
1 review
1 helpful vote
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Refer a friend promotions
February 27, 2021

I would not recommend referring anyone to Fanduel. They do not do as advertised. They give you a run around regarding the bonus advertised. They tell you it will be credited within 72 hours. Once that time elapsed you will not get the bonuses. You contact their customer service and they give you a run around. Total scam.

Date of experience: February 27, 2021
Indiana
1 review
1 helpful vote
Follow Jocelyn S.
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I was comparing to other sites I play casino slots on & I noticed they all have a "Rewards Program" ex. The more $ u spend gambling the more points u will earn which u then can use to buy something in their "store" like slot credits. BetMGM I saw I was able to get $250 in free play using my points! Fanduel. Nothing! There's "daily promos" same as every other site. The only Fanduel rewards program there is which should Not b called a rewards program is allowing u to use ur points for contests? In this day in age where there's so much competition u would think they would have some kind of reward system for loyal players that are losing over $11,000! Accumulating points to redeem for casino credits would NOT break fanduel! It would at least show this so called "appreciation" u have for ur customers/ players! Fanduel u should b ashamed of yourselves!

Date of experience: June 22, 2022
New York
1 review
2 helpful votes
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FANDUEL SPORTSBOOK CHEATING
November 26, 2022

There have been many times when I have made multiple parlay bets and "somehow" a ridiculous bet I never made will show up when I go to my bets. Even if that particular game has not started you still cant edit anything so your stuck. I always bet TEAMS but today there was another hidden bet included for an "over" on a game I could care less about and I will probably lose the whole parlay because of this. Such BS. Plus you can never get ahold of customer service. The chat says looking for agent who NEVER comes. The phone # has you leave your info but they never call back. Im done with them and the Gaming Commission should get involved like they did before when massive illegal cheating was going on by staff members.

Date of experience: November 26, 2022
Pennsylvania
1 review
1 helpful vote
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Rip you off
October 26, 2022

If your into your games freezing on a bonus that was up to $234.00 and counting... (it was still on the bonus) and you emailed them and sent them a screenshot and you never got a thing back and the emails they sent to you were just a bunch of bull... and you like forking out hard earned money for nothing this site is for you... you have to deposit money to play and have no problem taking it but don't reciprocate...

Date of experience: October 26, 2022
Florida
1 review
0 helpful votes
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BE Careful
September 24, 2019

I play Fanduel from now and then, but today I actually won about $40, the game ended. After the game had been over for about 20 mins, they deposited 20$ to my account, I went back to my score and they changed it, like people say, who ever made the game, knows the tricks.

Date of experience: September 23, 2019
Colorado
1 review
2 helpful votes
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Fanduel sucks
April 27, 2023

I have tried to get into contact with the fanduel help team multiple times without any response every time. At this point yall are cheating me out of every opportunity I have on this app, whether your pretending you can't load, or nobody answers any of my questions ever. This is the worst app out there, I am beyond done with this bull$#*!.

Date of experience: April 27, 2023

Overview

FanDuel has a rating of 1.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
263
value
241
shipping
131
returns
155
quality
214
+136