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How would you rate FanDuel?
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New Jersey
1 review
1 helpful vote
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No Sweat Bets
February 1, 2023

Fanduel "forgets" sometimes to provide a free bet when you lose a No Sweat Bet. Ganduel Support was of no help. I closed my account.

Date of experience: February 1, 2023
Colorado
1 review
1 helpful vote
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USER BEWARE. Dont use these guyS. Wont allow you to reverse money you have put into you account. Not user friendly at all.

Date of experience: October 11, 2023
Canada
2 reviews
3 helpful votes
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Worse website
July 5, 2023

If you win to much they will close your account and not pay you would not reccomend this app to my worse enemy!

Date of experience: July 5, 2023
New Jersey
1 review
3 helpful votes
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They can't handle losing a bet so they took the money back. They hide behind emails. Can't get anyone on the phone so they are blaming it on COVID

Date of experience: February 11, 2021
Michigan
1 review
0 helpful votes
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Ugh
February 3, 2023

Sportsbook ok, casino SUX! U will definitely lose all you put it. I learned the hard way. Play at your own risk.

Date of experience: February 3, 2023
Pennsylvania
1 review
2 helpful votes
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Misleading
February 13, 2023

Extremely misleading. Because of that the consumer is already at a disadvantage. Wouldn't suggest using this company for Sportsbook betting.

Date of experience: February 13, 2023
Michigan
2 reviews
1 helpful vote
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As we all know Fanduel, has lost is popularity and lost its sports book betting as well - as we forsee Fanduel to one of the Many Gambling webpages to hit the dust - as most know its all about staying true to your consumer and in many complaints about the company. It is now just sick - how low can a company go to make out when it's a "Hence" gambling site. My advice to everyone - but im sure most have went to Draft Kings, or ESPN has a new page out there. If you want to stick to gambling - let the pros do it like Ceasears and the major casinos - lets not let a site like Fanduel do what they know nothing about - its just a company with a high investor - that wants to enjoy taking the money of the generous and people who are interested to learn about the games. At this point I think the public know thats Draft Kings is great and Monopolizes the industry of online gaming. As we can all say good bye to Fanduel - as you are now a Bovada. My words of wisdom - It is ok to get a few pointers from your competitors on becoming a better page, but as we all know IN or OUTSIDE of the Casino - espically when your outside the customer is always right.

Date of experience: January 12, 2024
Massachusetts
1 review
0 helpful votes
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So was talked into using fan Duel. Site says all these bonus and everything so sounded like a good deal. Was told deposit $10 and my friend would get a bonus. So I do so, I guess it was my fault for not reading EACH AND EVERY SMALL PRINT. Because my friend is my neighbor in a complex and I helped them sign up and deposit, we did not get the bonus. So no worries its $10 right? I chalked that up as my fault for not reading the fine print. Then I see if I finish making my profile I would get $5 free, sounds great right? NOPE, said it would take some time so I waited. In the meantime I see that if I play $10 id get $10 back, So to be sure I live chat to make sure, so the person I spoke to said My deposit did not go through so I needed to deposit $10 and wold get that and $10 free play. Sounds great, I talked to a person so assume that were back on track and no fine print mis readings. Wrong Again, my initial deposit did go through and they got me to deposit another $10. So now they have me in for $20, no big worries it was "bonus" money I was losing out on but still getting what I paid for. But I reach out to Fanduel again for some expiration. At this time they tell me my account is under review because myself and my friend have the same mailing adrress, well yes, we live in the same building. Now the fun starts, Im fed up with Fan Duel so was logging in to take out my money and be done with this site. In the mean time I had entered multiple contest, and tuned my $20 ( the money I actually deposited into $40) should have been a total of $65 if I got the bonuses. But whatever, just going to take me money, I paid out. BUTTTTT they locked my account. So I cant withdraw any of it. AND I have reached out multiple times with no response. Long Story short, I deposited $20, won about $20 and there $25 they trick you into with small print. But they refuse to let me have any of it. Doesn't seem like a great site to play fantasy sports. But great business model for them. Just take your money.

Date of experience: May 16, 2021
West Virginia
1 review
0 helpful votes
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Created account deposited money an they locked me out 3 days now and still cant help me to get in an get my money back... now will they refund! I am going to the BBB AND ATORNEY GENERAL

Date of experience: January 12, 2023
Florida
1 review
0 helpful votes
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Just thieves
September 5, 2023

Put my money in and for some reason locked my account and will not respond. STOLE MY MONEY. Run don't walk to get away from this company.

Date of experience: September 5, 2023
Missouri
1 review
0 helpful votes
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Fan duel is a joke!
September 9, 2023

I had thousands of dollars on a game on evening. I wanted to bet more on something different since the (over) at the time wasn't going to hit. So I wanted to take the Under at where the number was at. Fan duel ghosted that game on my page. I couldn't see it for more than 30 minutes. I sent a complaint to my VIP manager at the time. She sent it up to the tech ppl. I get a response back saying my service was down. Fan duel is an absolute joke. I had every single ball game going except for the one I had bet thousands on. It just oddly disappeared off my app. Few weeks go by. I have over 5K out in bets for the weekend. I proceed to email my VIP lady again because I thought I had one a bet. I called her out for not doing her job. All she does is sent it to someone higher up and does absolutely nothing for me. Once again, I should've won a lot of money but I saw nothing. So I told her fan duel was a F.ing joke and she does absolutely nothing to benefit me. What's the point in having a VIP manager when she does nothing. I was on my fan duel looking over bets yesterday, which I had over 5K out in bets. I had already won on 2-5,2-3,2-4 parlays. I could've cashed out a bunch more. But I wanted to let it ride knowing, these three teams were going to win me a lot of money this weekend. I get a email saying my comments were in appropriate and they're deactivating my account. So now, I can't log on. I can't see my bets I had placed. Now fan duel didn't want to pay me for my bets I had placed over the weekend. Keep in mind I could've cashed out those bets. Fan duel not only voided my bets, but never gave me the opportunity to get the money I had made on them or what I could've won. They gave me my money back. Which wasn't the total amount. It was less than what I had in, and they screwed me over on those bets. All three college football teams won and I would've made over 8K on them. CUSTOMER SERVICE, VIP manager, the whole deal is a freaking joke! They screwed me over and I will never refer someone to that site. As a former Olympic medalist (silver medal winner) in tokyo, I have never seen so bad of a website being ran. Talk about getting taking advantage of. FAN DUEL is a joke!

Date of experience: September 9, 2023
Michigan
1 review
1 helpful vote
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Rigged
March 22, 2024

If you feel like getting robbed play this app.
I have never felt more robbed. This app is trash!

Date of experience: March 22, 2024
New Jersey
1 review
0 helpful votes
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Fanduel is a scam.
March 20, 2024

THE LIVE TIME BETS ARE NOT REAL ONCE YOU PLACE YOUR BET. THEY SWITCH NUMBERS EVERY NIGHT AS YOU ARE PLACING YOUR BETS

Date of experience: March 20, 2024
Pennsylvania
1 review
3 helpful votes
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I CAN NEVER EVER WIN ON THEIR SLOTS NO MATTER WHAT I PLAY! CANCLED MY ACCOUNT! BIGGEST RIP OFF ON TH WEB!I

Date of experience: July 3, 2023
Illinois
2 reviews
1 helpful vote
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Cash outs
May 21, 2022

Cash outs are terrible! They take ur money with one click but take dam near 1 week to get ur money!

Date of experience: May 21, 2022
Maryland
1 review
0 helpful votes
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0 stars if I could. I'm a vip with draftkings
January 1, 2023

First I'd like to say yes I am a VIP at draftkings and I do I spend a lot of money betting with them but I have also fan duel beat in EVERY single category. From customer service, to betting experience, to the app. Literally everything about draftkings is better. So now to my issue. Last nights I had a 8 leg parlay that all but 2 things had hit, one of which was in the GA vs Ohio st game Marvin Harrison Jr for 45+ yards in each half. He got 108 in the first half and then got hurt 3rd quarter. After the game I expected the bet to be a loss but to my surprise they had given me the hit and they also gave me the cash out option. I took a picture of the hit and the cash out option at 12:33 about an hour after the official results had been released. Player props don't get graded until those results are released. I had planned on cashing out because I didn't trust the browns to win but I was going to wait until the morning. I checked at 1:45-2 in the morning and the option was still there. I wake up and the hit was reversed to a miss and I didn't get to cash out. Now I get that it grades as a miss, I'm on board with that. But then it should have been a miss from the jump seeing as he had 0 yards in 3rd and 4th quarter due to being injured on what seemed to be an illegal hit to the head. They obviously graded it a hit to see how much they were gunna lose and they didn't like that so they reversed it. The leg should have at very least been voided. Not graded a make and then a miss. This is honestly the shadiest thing I've encountered on this app and I will never be using them again and I suggest you do the same. Tbh the only reason I was even betting that time was because I had won a little from a free bet. Draftkings is where it's at and my winnings on there prove that. 3-4k deposited and I've moved 45-50k thru it and I'm up a little over 10k in under 2 months of betting being legal in Maryland. Moral of the story. Cash out when you think they made a mistake and don't use FanDuel to begin with. Shady all the way around

Date of experience: January 1, 2023
Canada
4 reviews
4 helpful votes
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Didn't realize this site could take all your money and give you nothing in return.

Date of experience: September 28, 2016
Pennsylvania
1 review
0 helpful votes
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Rigged Casino
February 28, 2025

Shocked but not surprised how fixed games are. RGN is lies. Playing Pa, gambling control needs to investigate this place and fair play. Understand can't win all the time. Lighting Roulette I bet every number but 15, and 15 came up 7 times in 10 spins, ok try another number, 20 well same thing in 10 spins try another same result. I was robbed no doubt.

Date of experience: February 28, 2025
California
1 review
0 helpful votes
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They're sketchy wow. This dealer was being asked if he was high. The day before he was talking about finishing to go do bong tokes …either way high or not he messed up as you can see in the video. He still drew the cards after to show we'd have won and then obnoxiously we'd get it back from support. Been a while still random emails just asking if I got any support. No other emails or contact given. Sent the video and screenshots thankfully I took but wow wow. Should be not allowed here

Date of experience: February 27, 2025
Michigan
1 review
0 helpful votes
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Caught them scamming
February 17, 2025

I had 60.00 playing a 2.00 bet my balance went from 60 to 57.80 to 56.60 to 54.40 so on for every 2.00 bet it was taking 2.20 I quit deleted the app and won't go back sad too I enjoyed it until that moment.

Date of experience: February 15, 2025

Overview

FanDuel has a rating of 1.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
263
value
241
shipping
131
returns
155
quality
214
+136