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FareGeek has a rating of 2.9 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareGeek most frequently mention credit card, customer service, and confirmation email problems. FareGeek ranks 23rd among Plane Tickets sites.
International air tickets are generally costly, so when you have a site like this it becomes fairly easy for you to travel. I have used their services numerous times and every time I was blessed with cheap airfare deals.
I booked my flight on Saturday, February 21 and got an immediate confirmation stating my flight was confirmed. After 10 mins, I get a follow up email stating there was a credit card mismatch. I tried calling them several times for the next 48 hours, waiting from 30 minutes to 1 hr and still could not get a hold of a customer service representative. Someone finally emails me stating the flight increased from $765 to $815. I told them that I will only authorize a payment with the original booking price and I haven't heard from them yet.
I was spoken to politely and with courtesy by the customer care executives when I needed help.
Like many here, I was directed to this website from Skyskanner. They had the cheapest price for a roundtrip flight to Edinburgh. Using my mother's credit card, I purchased tickets and immediately received a confirmation email. However, something didn't set quite right when I read that this email was just a "confirmation of your booking with us, not a confirmation of your ticket" and that the "airline" might send a request for a credit card authorization form. Weird, I thought, but it was late at night so I went to bed.
Woke up this morning and there was an email informing me that my booking was canceled because " fare has been expired by the airline and airline will cancel this reservation by today".
Sketchy English=sketchy company! I IMMEDIATELY dialed the 1-800 number they supplied, and apparently I was lucky in that I got through to someone right away. However, he did not speak very good English, did not give me a clear reason why my fare had been expired, took FOREVER to look things up, and then tried to tell me that I could re-book for a new fare that was about $150 higher.
Since the other website I'd looked at had a fare for only $50 higher, I told him no thank you. He then tried to get me to stay on the line saying "this reservation has already been made" and "you will not get this fare again". I told him to shove it and cancel my reservation IMMEDIATELY. He pretended not to understand me until I had spelled out "CANCEL MY ENTIRE RESERVATION" several times.
Fortunately, I received a confirmation email a few minutes later that my reservation has been canceled. However, now I'm afraid for my mother's credit card information. She moved mountains to help me get this flight, and if she gets charged twice or defrauded, it will be my fault. I really hate to tell her to keep an eye on her charges, but I'm afraid I will have to, after reading all these reviews.
Basically, stay VERY far away from these guys. It sounds like they use all kinds of bulls*** excuses to try and cancel your booking and part you from your money. I am surprised they are even still in business with this amount of fraud evidence.
I used the mobile app to get my tickets. It worked perfectly well. Loved it.
This gives all the information about flights timing with the best deals. Its really helpful.
This site provides multi-city tour in low price package. It really helps in the budget.
Search for tickets on skyscanner.com ended up on bookairfare.com(which is the same agency - faregeek.com)
Bought tickets - my bank saw transaction and thank God they declined it. I got an email saying my CC was declined which was true story. I called the bank to let them charge it again. Called the agency - they said, ok wait for a few hours we will run it. A few hours later - nothing. Called again - they said - CC is declined. I called my bank and ask to be on hold, called to their agency, merged all calls(you can do it on android via menu option -> merge calls) after that I had 3 people on the phone - me, bank and them. He had no way, but just to confirm that now it's gonna be fine and he will also send me an email to authorize for new charge.
That's how I got to know that they are faregeek.com - because I received an email from *******@faregeek.com
By the way, they asked for $85 more for per person. I agreed.
A couple of hours later - nothing. No ticket, no charge at bank. Wrote an email to Josh - is everything ok?
He confirmed - everything is Ok.
I called them again - I get the same - you CC was declined. Ok, please book it. Sorry, no more seats on that flight, please buy another one. Sure - fine, go ahead. Ok, price increase by $200 each. No thanks, I don't want it. Fine, we will find you some discount. $100 reduced. Fine - go for it.
Sir, actually - I want it to be cancelled. Phone hang up.
Call again - ask for my status. I'm getting you have been processed. I'm asking for which flight? On 29th or 31th? I'm getting 29th. (original date for flight). I explain the situation and describing that it's too much of misinformation for such short period of time. I'm asking for trip cancellation for all my tickets. I'm getting - sir, it's $200 cancellation fee per person. I say - no way, you can't do that.
He assured me that all is OK now and I don't need to cancel it.
I call the bank to ask if there are any charges. No charges and no attempts. I close my CC, ask for new one.
Done.
I guess their business model is explained right now. THey will
1)Cancel you flight if you pay
2)make all sorts of excuses to ask for price raise
3)Waste your time, so you call them later and they will surprise you with new charges.
As soon as you do something with them, call them, get some information, hang up the phone, call again and confirm that information. That's how you start getting misinformation, hence it's all scam.
I have used this websites mobile app and its awesome. The deals are great and the speed is fast.
It was easy to book tickets through this site and reasonable too. The trip was too good. Thank you.
I travel frequently and have a list of travel websites. This happens to be one of my favorites.
I am really happy with the service i have got from faregeek.
I have been using this site for almost two years and I have got the best service.
I used the cheap flight ticket to California and was impressed with the service that I received.
I have used this site many times, but never faced any issues with this site.
I had to reschedule my flight and they listened and tried very hard to accommodate my changes.
I was put on hold. I am writing this after waiting 45 minutes and I am still on hold!
Keep up the good job. The service is good and the deals as well.
Accidentally made a reservation and sage helped me cancel it without being charged. Very grateful.
This site has lot of good offers and deals on flight tickets.
I booked my ticket with an ease. It was just in a count of 1 2 3.
Incorrectly billed 2% more than my bill. Not significant but inaccurate and deceitful.
This website provided me with the best customer service for any query that I have. Thanks a ton.
I used this website to get my tickets for Toronto and saved $25 on the deal. Thank you so much.
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FareGeek is a flight, hotel, cruise, rental car and vacation booking engine.
Thanks for sharing your experience with us. We apologize if our service did not meet your expectations as you have experienced a long hold time from the usual time frame. We are trying our best to reduce our more than usual hold time and we have taken every necessary action to nullify such instances & enhance the services as we believe in delivering best customer experience. We would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.