Farfetch

Ordered item and they charged my credit card. Then heard they did not have size 4 days later (website had an "error". Said I would accept the newsize as long as shipped out the next day given the delay. They confirmed via phone the order would be placed and said I would receive in a week. Promised to sent out on Monday. Guess what - someone gets to old email a few days later and delays the order. HOPELESS SERVICE to date and have asked them to expedite service to me in a new location. Lets see if their customer service is any good and they try to resolve the issue. Everyone - hold tight on your orders!

Cancelled my order without any reason after I move in to a new apartment without any explanation. I called customer service, they claim they need to do security check on my account, because they detect someone else tried to log in to my account. This is totally bull$#*!. I upload the document they need so I can approve I am myself, waited for days, sent many emails waiting for their response. However my order still got cancelled, since they "can't confirm the authenticity". What the heck? They refuse to explain any extra detail. I also try to call the customer service to get more detail, but met a rude representative, no help at all. They left me no choice, and basically telling me go away and never shop at Farfetch again. Will Do!

Purchased a pair of shoes online, gave my credit card details and received confirmation of order. A few hours later received an email advising that displayed the wrong price and I would have to pay an extra $300 if I wanted them (like it was my fault).

I requested cancellation and asked them to confirm that they had either credited back my money or hadn't taken it in the first place as their email was not clear.

I have done this numerous times and haven't had a reply. I wont be shopping with this store again.

If I could give NO STARS I would! I ordered two dresses, neither fit. Sent them back in less than 3 days in pristine condition. They received the return 16 days ago and are giving me some run around about the condition of the returned items. What BS! They are in the same condition i got them in. They are dealing with the vendor (Marchesa Notte) who both shipped and received the return. I do not care about how their business works, I want my money refunded $1390! I just disputed through Amex because I am tired of calling every two days and being told it's going through, it is not! Buy from a retailer you know, these people excel at giving the runaround! Bad experience!

I ordered a prada bag and instead received a pair of hiking shoes. Despite the fact that the return is purely being made because of an error on THEIR apart, customer service is still extremely unhelpful. I sent the item back and Farfetch confirmed they received it - however still no refund after 2 weeks. I call almost daily to chase on the refund but the only advice customer service has given me is to wait a few more days for processing' and they are apparently unable to do more than email the boutique' to follow up. If a company as established as Farfetch can only email' the boutique and do not have other mechanisms to escalate cases, this is a serious flaw in your corporate operations and needs to be addressed ASAP. Still waiting on my refund.

The bag was lost, it didn't reach me in time, because it arrived a week later. I tried to talk to the supervisor, who did not give me any solution. I asked if it was lost, they sent me another one or refunded my money, and they said no, without offering me a solution until the order was found. I will definitely not buy from this company again, after not giving me a solution when they lost my order. I have not been able to give it away in time.

Awful experience. Been left with no Christmas present for a family member 1 day before Christmas. Ordered prior to the delivery cut off on the 17th December expecting delivery between 21st-23rd Dec, called to check on order on the on 23rd Dec AM only to later be notified that day at 18:00 that the item was out of stock. Leaving no time to re order from another retailer. This is after already placing an order a week prior for the same item but being sent the wrong product. As well as double checking with them that the actual product was in stock and then being told it isn't last minute. Thanks for ruining Christmas for a member of my family as they now don't have the one thing they wanted.

Several times I have compared items with other sites, Farfetch is ALWAYS marked up the highest. They gouge their customers. Always look at other sites before going to this site. I don't even bother going on it anymore. It's disgusting how much they mark up the prices, and then call it Luxury. They are the same products on other sites. They also are terrible with RETURNS, this site is just a headache. Thanks for reading!

This store is great in case of ordering outfits here. Actually, there are plenty of online stores where ordinary people can order clothes, however this is a premium segment in outfits. I saw here a good dior t shirts and I really anted to order it. I asked customer support about all the details concerning shipping here and they responded me pretty fast. I found out all the details and ordered this t shirt. I had to pay for the delivery but it didn't even matter. If you will buy clothes on particular sum the shipping will be free of charge. So, great store, no complaints.

I'm a regular customer at Farfetch, however, my experience with Clotilde Silva was extraordinary. She handled my concern with utmost compassion and ensure that my order was taken care of extremely sensitively. She's an asset to Farfetch!