Farfetch

I recently made 2 purchases to which 1 went missing.
Both times they were delivered, given they are costly shipments, I expected some kind of responsibility on behalf of the delivery team.
However, I never received a call for either one of my deliveries as I had specially called and requested to.

The first time the order went missing (value of $470) and the second time I had to rush back home as soon as I received an email stating it was delivered and luckily was able to get a hold of it.

However, for my missing order they simply told me I have to wait 14 days to know what happens next but they are confirming to me that my package was delivered...
Really at loss of word.

Delivery communication skills: 0 stars
I was expecting a way better service given the value of my products.

Will definitely be the last time using farfetch services for any of my orders.
Safer to directly order from the brands (Gucci, louis vuitton, etc)

Do not order unless you are sure that the item will fit you. I ordered a pair of shoes in December and decided to return my order as the size was too small. They refuse to refund me because they pretend that the article got damaged. It can't be me because I literally just wore the shoes for 2 minutes and put them back in the box. It might have been damaged in the transportation or after they received it. They refuse any sort of discussion and decided to send it back to me and charge me. It is a totally abusive practice. After reading several similar comments, I actually think that they intentionally damage the returned items in order not to refund their clients, as they are in a pretty difficult financial situation.

It's now been 4 months and still NO REFUND. The customer service agents won't raise a complaint and cannot and will not answer to where my parcel is or who lost my order. Two videos uploaded with this review proves how terrible and vile their customer service is. I have had to contact Trading Standards to report how Farfetch are operating.

I purchased a designer item, and within 24 hours the price dropped. Far fetch refused to honor the price drop or make any attempts to correct it. They told me their prices are allowed to fluctuate and there is nothing we can do. There is no price security and they do shady business. I would never order again. The advantage to buying designer, is that their prices stay relatively the same - but not with farfetch. Terrible service, to the point this must be illegal.

I'm giving it one star out of 5! The only reason for it is that „zero stars rating" is not possible.

Context: several months ago I bought Nike Air Max shoes and their soles (both shoes) are simply started breaking / cracking.

I made a claim to Farfetch, sent the pics of the faulty shoes and they send me the following answer:

"Your item's quality assessment is complete. The Partner has determined the problem is a result of wear and tear. Sorry, they're not able to take any further action. Thanks for your understanding."

Did not know that a few months of wearing high quality, original Nike shoes = WEAR & TEAR! And that the shoes will simple be damaged so quickly. Really! I thought that a high quality and original pair of shoes sold by Farfetch will last longer…

You are a scam. WEAR & TEAR! LOL! Are really serious guys?

I previously wrote a review explaining how far fetch claimed a dress I returned was damaged (without sharing proof and ignoring any explanation that it was impossible for me to damage it with a 1 day return turnaround). They refused to refund me and said they'd ship the dress back to me. Well, a month later, they still haven't shipped the dress back. They sent me a tracking number that always shows it hasn't left the country of origin and yesterday it said it was sent back to the sender. Customer service doesn't respond at all, so I'm convinced they just run a small scam with their partner stores by claiming a product is damaged, then neither returning the money or the item. Buyers beware.

I ordered 1000 + from Farfetch last year Dec 9,2021 never received my package and they won't put a claim in claiming they have the Notice of Delivery signed. I had an executive claims officer from FedEx provide proof that the notice of delivery was false and they still didn't open a claim or give me my money back or tell me what I need to do next. Finally received a call back today Feb 4,2022 for no reason and no help at all. The proof of delivery has a false signature. I have a email from the executive claims officer at FedEx showing that the proof of delivery is false.

Good website - quick delivery of the goods, but then it comes to returns - it's not smooth at all. Website show error. By email - you will receive answer in few days and it will not solve your problem. So your way is to consider time zone - call them and wait for 10 minutes to do actual return.

It's not a great service, but not a scam after all.

This website is 100% dubious, I ordered an adidas slide which was delivered and started deteriorating within 2 days of usage, now it is even worst that the first set of slides I got myself in the store. This is obviously a dubious company that is peddling fake items, keep your money and never shop with them unless you want fake items