FarfetchReviews 1,822
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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The order was shipped the same day, the order arrived quickly and the service was great Thank you
Excellent service
Love this slim fit and warm down filled Canada Goose jacket. This jacket fits well and the material feels great. I love Canada Goose jacket because it's Canadian company with great design, goose down fill, made in Canada and excellent quality control and after care service. This jacket is true to size, I am 173cm, 62kg and size M fits me perfectly. I have different kind of Canada Goose Coat, they are warm but heavy, but this jacket is lightweight and still warm. It's soft and warm for autumn and spring. Totally worth the money!
Considering that I have received my order today, a torn T-shirt, I can't say I am happy with Farfetch's services. I was hoping I'd find professionalism and 100% commitment from you, but considering everyrhing that's happened, it's definetly not the case of the two afore mentioned traits. I sincerely hope my situation, signaled through e-mail, will be solved.
I was surprised on how quick my package arrived. My first time ordering from Farfetch and will surely won't be the last.
The package came gift wrapped and I absolutely love it. Can't wait for my partner to open his gift for Xmas!
Off white Not recommend had a Faulty on a pair of underwear, emailed several occasions never worn was told
To ema pictures as I did would not exchange nor replace
The item I ordered was shipped from France to the US and I got the package within a week! Beautiful product with competitive price!
I received this shirt with buttons falling off. I am very disappointed because I should not be responsible for now reattaching these buttons. I have contacted customer service so we'll see what they are going to do about it.
The customer service is so amazing! When I originally ordered these sneakers they ran a bit narrow so I needed to return and re-order one size up. I received the re- order quickly in a couple of days. The sneakers looked exactly like they do on-line with all of those vibrant colors! I would recommend this company to everyone.
Super happy you delivered your promises, my item arrived before time wish made me so surprised and happy driver was so professional called to check if am home.
So, I thought Farfetch was a big reliable website? This was my first thought, but this is incorrect Please do not by any products here. Once again do not by any products here. As you guys all know, you receive 10 percent off as a first customer of farfetch. However, the promo code that I received was defective. So, I contacted the customer service and they emailed me back with a response of which brand is included for discount and which are not. The brand that I was trying to buy is Tom Brown. According to the email, it is included with in the brands that you can get discounts. Then, I contacted customer service and I talked to manager named Steve. He was extreamly rude and did not provide me with clear answer. All he was staying was "I am sorry" or "I understand how this email can be misleading". Come on guys... I hope this review helps. Once again don't buy any products here.
Between 5 and 14 Nov 2020 this awful company thru four hypothetical sales overloaded my credit card with the amount of €7,085.00. And without ever having any contact with this company before!
Ive purchased returned and puchased again. And farfetch makes it easy everytime! Ive bought shirts, flip flops, jackets etc and the shipping is what i love the most. Your items come across the seas within a week!
I've ordered to South Africa a number of times from Karl lagerfeld shoes which came from the Netherlands to Alexander McQueen jewelry and accessories from Italy and Spain and I have NEVER experienced a problem. Best online store I've ever used..
I ordered a cross body designer handbag. It's a knockoff! Trying to return it but they never gave me a receipt or a "reference number" to return it. There is no online return address. They keep telling me my correspondence is from the wrong email address. The take on this is: if you buy it from them IT's YOURS LIKE IT OR NOT you will not be able to return or exchange it. I've gotten the run around for weeks. THE "Customer Service" are pros at not answering your questions or helping.
I can't give a proof of purchase because I was t given a receipt. Ugh!
I ordered a pair of boots from farfetch(over USD400). It was obviously defective with the zipper falling midway every couple of steps I took. Farfetch (supplier being Onward Luxury Group SPA) refused to refund/accept responsibility and after their so called brand assessment, said that the brand knew about this problem and yet continued with the production of this boot - which is obviously bogus as I have researched other buyer reviews of this pair of boots and no one mentioned this zipper falling problem. ***Buyer beware when purchasing from farfetch and Onward Luxury Group SPA***
Lovely bag! The box (farfetch packaging) was somehow opened on one side when it arrived but thankfully there was no damage on the bag itself. The bag was well supported with a few air pillow cushion. Coach packaging was superb as always, lots of foam and paper wrap for protection. This bag came with a dust bag which is nice for storing.
Be very careful when they promise you offers and things like that. They claim the offer is valid for 30 days, this is a lie and a fraude because it simply isn't. When contacting the customer service, they sent you a lot of blah blah and that's it.
Very poorly packed your expensive things, transportation cost are very high.
Think twice.
Luc Smet
My order came in good condition and was delivered really fast considering it came all the way from Poland. The packaging really shows that the product was handled with care. Overall, it was a really good experience.
The best company on line, I love shopping with them, the best service the best coaliti the best of everything
All has gone well.
Our ring was shipped in a timely fashion, and all of the customer service people were terrific.
Thanks for the great service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members