Farfetch

I've used many marketplace over the years but to me Farfetch is the worst of all of them sometimes I even ask myself if these people go pick up the items on bicycle from Europe to America... my last order that I was charged 25 dollars to get delivered took about a month
God I hate farfetch.

Farfetch is ok for choice, prices...
I made lots of order through Farfetch. But once Farfetch (their partner) forgot to include invoice for customs. My order was in customs for more than 2 weeks, I sent e-mails to Farfetch, they answered me only once - to wait, nothing else. After they just left me. No box no money.
I contacted with customs by myself, sent them invoice and the problem was solved.
So, customer service in Farfetch even didn't try to help me. Even if this was their mistake.
So, if you have no problems with order it will be ok. If you need Farfetch to help you - I'm not sure they will do it. Probably not

I bought 3 items, 2 were a set. They didn't have 2 of the 3 pieces, including only one that was part of the set, but quickly shipped my order out almost immediately after letting me know that I wouldn't be receiving 60% of what I ordered, leaving me no opportunity to contact them to cancel. This also meant that I received 1/2 of a set with no hope of getting the other half, and had to pay a non-refundable $30 to have this order that I should have been given the option of cancelling delivered to me. When I wrote to them expressing my disappointment, I received a "we value your feedback" email and nothing more. Lastly, now, as I have received the order, I'm told that it was a final sale item and can't be returned. This wasn't indicated anywhere. There goes $140 that I could have just burned and had the same result.

First experience with Farfetch: They cancelled my order after 48hours and after the email confirmation that soon my item will be packaged and shipped. Apparently the shoes I purchased were out of stock and their partner didn't update the website. However, they withdraw my money from my bank account within few seconds and cancelled the order after 48 hours. They processed the full refund that should be back in my account in 10 business days + 10£ for my next order (LOL). When I ordered the shoes, they withdraw the money immediately, but when they do the refund, it takes longer... 0 customer experience. I will never shop again at Farfetch. Net-a-porter and Mytheresa are better and more customer orientated!

I ordered 2 valentino belts from farfetch for $315 and $450 each. The belt for $315 was on sale in its size, and I decided to purchase it knowing I can get the size fixed to my waist in the store. However, I didn't get a chance to fix it for a few weeks.Took it out today realized the belt has scratches, and the plating on the belt has come off? Definitely is not the real product and I am beyond shocked that farfetch has no control over the crap they sell. Utterly disappointed and disheartened, have no words.

I ordered a coat as a gift for my son, who was visiting from NYC over Xmas. I ordered on 12/11 and they took my Paypal payment. It is 12/31 and I still have no coat for my kid. All customer service could do was say "It's in customs in Cincinatti". I see, however, that the order languished on the company side until I called on 12/23, and then they claimed it was shipped. They did nothing with the order even though they took my money. Their compensation for late (still no) delivery is a $75 promo code, which I don't want. Why would I want to buy anything else from them? A terrible store. AVOID.

I ordered a case for Iphone 11, and received a case for Iphone 11 pro... in the box for the case for Iphone XR... I had a screenshot from application and email with order confirmation, which showed that I didn't mix up anything, that it indeed should have been Iphone 11. But accidentaly, in application now it's written like it was Iphone Pro in order since the beginning, and during the call support acted like they did everything right, and there is no mistake!

I have written a detailed complaint to the tech support, with the proofs of mistake, and got a response like "you didn't check it when receiving, which means we can't take it back and return you money". It is incredibly outrageous. Honestly, it looks like a scam

And, as icing on the cake, the price, shown in application, was ~56$, but they charged us ~74$

After reading all the negative reviews here i was terrified to order from farfetch.com, especially since they don't give a telephone number incase something was to go wrong. However, it was the only place I could find the product that I was looking for in the color and size that I wanted, so took a chance. I'm so glad I gave this site a chance because I had absoluetly no problems at all! There was no surprise in price or fees (it seems they have fixed the duty issue that previous reviewers complained about). The delivery was insanely fast in my opinion (I was afraid of this too because I read some terrible things about DHL online also). I placed my order on the afternoon of 1/17 and received delivery on the evening of 1/20 (I'm in the U.S.). The product was exactly what i wanted/expected. I could not be more pleased!

I have made a few orders from Farfetch and the process is relatively painless. However, there is one issue I would like to bring up due to this last experience from Burberry. The security tag was already snipped off when I received the goods and the tag said that Burberry would only entertain returns if the tag remained on the goods. I have previously received goods which had such tags taken off too. Thankfully, I have not had to return any items. But I can imagine it would be a major hassle /problem if I had to make a return in such an instance.

I bought a mens Prada belt less than 2 months ago for £200 including postage.
The belt has broke, my son only wears it on a weekend as hes at college.
I was told to send pictures, which I have done, then I was told to package it back up with all the documents that I still have and send it back.
Im now told it will take up to 3 months to get a conclusion on a faulty belt, that is longer than we have had the belt.
Totally unacceptable, but reading some bad reviews Iv found that they do this hoping you will get fed up and go away.

Don't buy from them! This is a scam page! I've tried to buy something from them and never managed to do so. Firstly, they always give me an error page saying the payment didn't go thru. Secondly, when their customer service tried to help, my orders went thru, but after a few days they say payment didn't go thru even though money is withdrawn from my credit card. They say they need to verify me by Calling me. For what? How insulting! I use my credit card online and in physical stores everywhere without any problem!

I will never buy from them! Imagine when you think you have found a bargain, you place on order, you get order confirmation, money is withdrawn and a few days after they claim order is cancelled because they couldn't verify my card.

Farfetch can go and screw themselves. This is just a scam page! DON'T BUY FROM THEM!