FarfetchReviews 1,822

I bought a Bottega Veneta loop handbag that was too small to fit my phone and poor quality (the leather was peeling) so I promptly requested a return and sent it back. A few weeks passed and I never got my money back. I contacted Farfetch and AFTER A FEW WEEKS of keeping the item they found a damage on it and refused my return! Apparently it was shipped by some small boutique in Italy not a BV warehouse directly that I wasn't aware of! The attached photo is the boutique evidence, they circled a half of the bag as "damaged" and sent that to Farfetch to SCAM me. Fortunately I took a photo of the bag after I received it and it has the same defect (peeling leather paint) they accused me of! Currently in the dispute process with my bank, fighting to get my money back. STAY AWAY

The best, most secure and easy shipping and return. I order from switzerland and I return becouse shoes was small I return and was so easy and free.

I cannot say I recommend this site. I placed my first order 10 days ago but I now need to return it (wrong shoe size).
I booked a return and even received a confirmation but the carrier never came to pick up the package. It's been a week that I am waiting for an answer to my emails and nothing is happening. This is really starting to be annoying, as the site gives only 2 weeks to return for a refund and I have lost a week waiting for their reply on how to proceed with the return. High end website with a very low quality of customer support, if existing at all.

I bought 3 items, 2 were a set. They didn't have 2 of the 3 pieces, including only one that was part of the set, but quickly shipped my order out almost immediately after letting me know that I wouldn't be receiving 60% of what I ordered, leaving me no opportunity to contact them to cancel. This also meant that I received 1/2 of a set with no hope of getting the other half, and had to pay a non-refundable $30 to have this order that I should have been given the option of cancelling delivered to me. When I wrote to them expressing my disappointment, I received a "we value your feedback" email and nothing more. Lastly, now, as I have received the order, I'm told that it was a final sale item and can't be returned. This wasn't indicated anywhere. There goes $140 that I could have just burned and had the same result.

The delivery is fast, the products have high quality and they come very well packed, I'm gonna spend all the money I can there.

They are keeping the original boxes of the items. The items then, are sent in a simple box with farfetch logo on it. They also send items in envelopes :)) ). Someone is keeping the original boxes to resale them empty on the internet. I'm 100% sure of this!

Still love Farfetch. Reliably fast service from around the globe. Great selection of everything you never knew you needed!

They received the return, but they don't follow up the process, you won't get back the money. Won't buy at the shop again.

I'm a regular customer at Farfetch, however, my experience with Clotilde Silva was extraordinary. She handled my concern with utmost compassion and ensure that my order was taken care of extremely sensitively. She's an asset to Farfetch!

I love the shoes! Such an essential statement but I bought half a size bigger. Hence got to add a few insole

Expensive things with wrong price tags and make-up discounts. This time i have to return two things, the self-help return system in their website DOES ABSOLUTELY NOTHING, i kept rescheduling but no courier email confirms, no one gives a $#*! your schedule in that page says. You HAVE TO call the farfetch phone and it took FOREVER to be picked up, when they do pick up, they are not helpful at all. Instead of apologizing to you, they asked me to contact the courier themselves so that i can schedule a pickup- where the label is owned by FarFetch! It is impossible to do that, really. This is THE WORST you could imagine. Don't shop here. Shop at SSENSE, better taste, better price, better service.

I haven't still my refund since May and I have emailed and have called the Farfetch customer service. They keep on informing that they are awaiting their partners, they should be taking care of the customer first then they can deal with the partners after. All I want is my refund, not any thing extra when I have sent the correct brand new item with all the tags intact. So distressing, they have taken my £693 and product and not returning my refund. Hopefully someone can help me getting this back

They keep on replying about the boutique not accepting and making lies up about the tags when I have sent pictures of the jacket with all the tags in tact. I can't believe how difficult they making this so difficult about a refund.

It's not like I'm asking for anything complex, I sent the item back brand new with tags and just want my refund.

Lowest prices and fastest shipping.
I bought the items on Thursday and received it on Saturday morning.

I've used many marketplace over the years but to me Farfetch is the worst of all of them sometimes I even ask myself if these people go pick up the items on bicycle from Europe to America... my last order that I was charged 25 dollars to get delivered took about a month
God I hate farfetch.

The delivery time was perfect. The dress looks amazing. Tried it on and it's very flattering. Yet when I looked at the label, it read: made in China. That was not what I expected from Proenza. Overall, I am very pleased with Farfetch services.

I am so satisfying with this farfetch. If you are looking for latest design clothes. Then you should check farfetch atleast once.

Quick shipping.
Fast customer service responses.
Logical shipping fees.
Quality products.
We usually go to Farfetch because the inventory is unique and unlike other high-end fashion brands, we find limited edition SKUs.

Color isn't as pictured. It's not really pink, but it's mauve
Mesh net is rough on my skin
123lb bought S, fits right