Farfetch

Great selection of cool stuff and the folks at customer service are nice and as accommodating as possible, but for a website that sells clothes and shoes, their lack of a usable gift return policy is pretty dumb business. I received some shoes that were the wrong size, but the only thing they can do is initiate a return through the person that made the purchase. So, you have to get in touch with the person that bought you the gift, ask them to help you return the gift, and even then, the refund can only go to THEIR account. That's right, no gift receipt or gift card. So then you have to call them again and say, "hey, can you order those shoes for me again but in a size 10?" Seriously, this pretty much makes your site unusable. I would definitely never do business with them again. Nearly every other site I've ever dealt with has got this figured out, it's not rocket science.

I ordered stuff worth 2 grands and the order was marked delivered but not delivered. Their company policy on the website says this in the screenshot attached about no sign delivery and they said I requested for No sign delivery. How does this makes sense? Now thy keep juggling me between DHL and themselves. One asks me to contact the other and vice versa. This has drained all my energy and I am just shattered and frustrated. This is my order number 5S7EMD. Please help me, please!

A couple of days ago I woke up and found that there were several unauthorized transactions from Farfetch, an ATM and a company in Hawaii. All of the transactions were either $400 or above. I reported the incident to my bank, and they cancelled the original credit card and reissued another one. Yesterday, I saw that there was still unauthorized activity so I reported it again, to my bank. Yesterday, it was the company in Hawaii, so my conclusion was that somehow, these thieves have my banking information. Sure enough, this morning, I wake up to find more transactions from FarFetch.com. This has been 3 days of starting my mornings, undoing the work of criminals so I will be contacting the FBI this morning. I am sorry I ever heard of this company. They connected with me through phone alerts which I opened thinking they were a credible merchant. They are not. Save yourself. Clear their alerts. Do not click on them and whatever you do, DO NOT provide credit information.

This website is not advertised I stumbled upon it by chance and I am so glad I found it. I love the idea of a global network of boutiques. The concept is good but I was sceptical of how it work in practice. I was proved wrong. The whole experience of browsing, ordering, creating an account was user-friendly, efficient and fast. No connection drops, perfect search facilities and filtering.

Items ordered arrived promptly and beautifully wrapped. Returns system is well-established. All in all, a perfect retail experience. I recommended the website to friends and family already.

After returning a pair of shoes that had I had not worn (indeed, I had not even fully removed them from the box), the company denied the return. I was told I should have inspected the shoes and reported wear/damage upon receipt, and since I was unaware of this policy, it is on me to bear the responsibility. No other retailer I've ever dealt with has been this inflexible and unhelpful. There was not even a discussion regarding potential options, credit, a partial return, etc. Do not recommend purchasing from this site as you can find all of these goods elsewhere with significantly better customer service.

No it is NOT a scam! There are a lot of bad reviews so I felt the need to rate my positive experience. I bought an authentic Fendi wallet from a gorgeous boutique in Italy. I was pleasantly surprised! I checked the actual location of the boutique before I purchased since I was a bit skeptical. Everything matched and was perfectly OK. Their site is a pain to checkout at times though! I was also able to get free shipping with a one day free shipping promotion they were having! DHL ships in 3-5 business days MAX anywhere in the world so that was AMAZING! I also got one heck of a deal on the wallet! I'm super happy so 5 stars for the deal and free/fast shipping!

Hope this finds you in good spirit. This is to let you know that I have just received my shipment. Both the articles are exactly the same as shown in the pictures on your website. I am so happy about it. Thank you for your help throughout the journey. Today I can say it with utmost certainty that you people and your company is 100% genuine unlike other companies. Here onwards while placing my next order I won't be sceptical about it anymore. I know now, that you will deliver the exact product as shown and described on your website. Thank you once again for everything.

Ordered Golden Goose over a month ago from Farfetch and still don't have my shoes. Come to find out my shoes were delivered to some random address in Spain and I live in California! I keep getting the runaround from them without a resolution in sight! Their excuse is they're working with their courier (DHL) to solve the problem. They made the mistake not DHL. Beyond frustrating to deal with! I don't understand why they penalize paying customers for their mistake. Get your act together, Farfetch!

This company is so bad! I placed an order 7 days ago and it has not shipped! I tried calling customer service numerous times and sent them emails. No response whatsoever! My account now shows no order was ever placed.
They basically took my money. I'm not sure if this is a legit retailer. I received no communication from them. I already called my credit card company and alerted them. They are thieves! Don't believe the positive reviews. They are probably fake!

I have been shopping at Farfetch for about 12 years and apart from a delivery hiccup on one occasion that was eventually resolved by DHL, I have had nothing but absolutely professional service, shipping and delivery. Never had a problem with any of my purchased items - always in perfect condition. Packaging to Australia is always a bit of a concern from some sites but Farfetch uses exemplary packing boxes that guarantee items arrive in pristine condition. This latest shopping experience from 'Julian' in Italy was faultless and my Canada Goose coat arrived at my door super fast. Fabulous price too!

I have to contradict those bad reviews... My experience was flawless. And customer service was +++++. Shipping to the US from Europe was super fast. The site has a glitch where the status is not updated, so I got worried and called customer service who gave me the tracking info.

If it provided that info on the site, it would have saved me a call - maybe I was lucky, but other than the site issue, I cannot find anything negative to say - it's like shopping in Europe, without the jet lag. Love it.

I bought a coat online two weeks ago with my credit card but after few days they sent me an email that the coat's price was wrongly marked so they cannot send me the item due to wrong marked price thus they offered a 20% discount.

Then I tried to bargain since the payment was made so the contract should be formed when they accepted that payment. However they no longer replied for two weeks. This is the worst online shopping website I have ever been to.

Bought something during black Friday for 500 thought that I got good deal, one week later they doing the season sale and now it is 400. I asked for price adjustment because same item same size, they just said they can't do anything. But I can return item and buy again. What a bad options. I am not going to do return and wait 2 week for my money and buy again to save 100 dollar. Make me feel stupid to shop here, less than a week price drop 100 and I have to suck it up.

FAR FETCH - https://www.farfetch.com/ - DON'T BUY FROM THIS STORE! It's a SCAM!

I don't often buy myself new clothing or accessories, but lately something good happened in my life and I decided to treat myself. I concluded that, out of all the things in the world, I'd like to have a brown Salvatore Ferragamo belt. I could only find the model that I liked on farfetch.com. So, I ordered it from there. It wasn't cheap, but hey! #treatyoself. Around 2 weeks later I received a notification that my order is ready at the pickup point. I rushed to collect the package. It looked intact. Little did I know, inside the package was a little red box and inside the box... NO BELT! Just very expensive AIR! Definitely not what I ordered! I raised this immediately with this so-called store and a couple of days later customer service informed me that they cannot make the refund because on their side everything is fine - the item was sent. Check mate, Greg! You don't have your belt, you don't have your money, and you wasted your time. "Thank you for shopping with us!" So, the message to potential customers of farfetch.com - go somewhere else! Don't allow to get yourself played like I did! Cheers!